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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
25,337 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Toyota Sienna body / paint problems

body / paint problem

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2011 Toyota Sienna Owner Comments

problem #19

Sep 272016

Sienna

  • 96,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Toyota Sienna. While attempting to open the rear driver's side door, the door only opened enough for small children to get in and out of the vehicle. The contact also stated that the passenger side door only opened a few inches. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the manufacturer. The approximate failure mileage was 96,000.

- Winchendon, MA, USA

problem #18

Jun 132016

Sienna

  • 72,000 miles
The contact owns a 2011 Toyota Sienna. While driving 25 mph, the driver side sliding door opened while the vehicle was in motion. The vehicle was taken to the dealer where it was diagnosed that the sliding door motor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 72,000.

- Apollo, PA, USA

problem #17

Oct 202014

Sienna

  • 65,000 miles
The contact owns a 2011 Toyota Sienna. The contact stated that the rear passenger sliding door cable and the door motor failed. As a result, the door open warning light illuminated intermittently. The vehicle was taken to an independent mechanic, who stated that the door cable and the motor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 65,000.

- Lakewood , NJ, USA

problem #16

Sep 012014

Sienna

  • 60,000 miles

A D V E R T I S E M E N T S

Power sliding back doors attempting to open while driving, sticks in partial opening. Fear doors will open and kids will fall out while driving. Multiple complaints online with same problem. Costs are expensive to repair.

- Jeremiah, KY, USA

problem #15

Sep 082014

Sienna

  • 70,000 miles
Our 2011 Sienna had a malfunctioning rear passenger door. Rusted door latches were identified as the problem. How does a three year old vehicle have rusted latches" the repair cost over $1200. The customer service at dielhl Toyota dealership blamed the problem on weather. Wrong parts were initially delivered, the correct parts had to be sent in from ca, resulting in a three day repair job. The customer service rep., [xxx], did not even apologize for the delay and inconvenience. When I attempted to call Toyota directly to pass along my complaint, I was ??lost?? in their automated phone answering system. I then contacted them via email, I am still waiting for a response. The dealership replaced latches and told us that all of the door latches on the vehicle were lubed. We checked the other door latches, and found they were not ??lubed??. this vehicle?"S manufacture quality certainly has not met our expectations or the Toyota reputation we thought we had purchased. Not only is the product performance poor, so is the customer service and support. This problem not only is a manufacturing issue, but could pose to be a major safety issue if early door latch deterioration results in defective locking an latching of rear passenger doors. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mars, PA, USA

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problem #14

Apr 042014

Sienna 6-cyl

  • 25,600 miles
Within one week of purchase, the driver side, power assist sliding door failed to open completely. After initially opening six inches it would only move four inches in either direction by pulling the exterior handle. Only with multiple pulls/jerks could the door be fully opened or closed. This problem would manifest unpredictably, most often with the driver side power door, but once with the passenger side. Otherwise the doors functioned properly about eighty percent of the time. This failure appears to involve a safety feature which prevents the door from advancing when sufficient resistance is met. In all cases of failure no mechanism for resistance was found. My fear is that the safety feature may also fail when it needs to perform properly, to prevent an arm or leg from being crushed.

- Yorktown, VA, USA

problem #13

May 292013

Sienna

  • 77,000 miles

A D V E R T I S E M E N T S

The power sliding doors failed on the vehicle and while I was driving down the road the door started sliding open. My kids were safely fastened in their seatbelts but the latch and safety latches both failed and this could have resulted in an accident or injury. The dealer said the latches corroded which cause the failure and proper lubrication could have prevented the defect but I can't find that anywhere in the service manual and I asked the dealer to show me that on their list of checks and he did not have any documentation that they check that. I have heard that many of these latches fail and need to be replaced but Toyota doesn't seem to think it is an issue.

- Bergen, NY, USA

problem #12

Jun 012011

Sienna 6-cyl

  • 200 miles
Both power-sliding side van doors on my 2011 Toyota Sienna xle AWD do not function properly or safely in all instances when using the exterior door handles. Approximately 25% of attempts to open the side doors using the exterior door handles to activate the power slide mechanism fail. The failure results in the doors only opening about six inches, then stopping in place while an audible alarm sounds. The gap is large enough for an adult or child to put arm through the gap. After the audible alarm ceases, the door can be manually closed in a "jerky" fashion. The door failure only happens when using the exterior handles. When using the key fob, interior controls located in the ceiling above the rear view mirror, or interior controls near the sliding doors, the doors work correctly.

- Palatine, IL, USA

problem #11

Oct 232011

Sienna 6-cyl

  • miles
The power sliding doors on both sides stopped working. Must open and close the sliding doors manually. None of the open buttons on the car or remote responds to opening the sliding doors. Just a beep is heard when the key is pressed.

- Cordova, TN, USA

problem #10

May 012011

Sienna 6-cyl

  • 4,000 miles
Driver side power door is not opening on its own. With very few miles the door refused to open and close on its own power. As time progressed the door is now not functional in power mode. The van currently has 20000 miles. Dealer blamed customer for problem as the car was "too dusty". dealer is going to attempt to fix under warranty but warned customer if the van is continually driven on gravel roads that the customer will need to wash the car after every dusty trip to ensure the doors do not fail again. The passenger power door is now starting to fail. It was never disclosed to customer that car cannot be driven on gravel or dusty roads. The customer must drive on gravel roads daily so the van is now all but useless for its intended purpose. Additionally the lack of the driver side sliding door to open is a safety concern for rear seat passengers. If the passenger door were to become damaged in an accident the rear occupants would be unable to safely exit the vehicle.

- Scranton, KS, USA

problem #9

Aug 102011

Sienna

  • miles

A D V E R T I S E M E N T S

After arriving home with my 2 kids yesterday, we were getting out of the vehicle (2011 Toyota Sienna xle)- my 2 1/2yr old daughter was getting out of the passenger side power door while I was about to get my 3 month old son out of the driver side power door. My 2 1/2yr old daughter pushed the power door button to close her door after getting out of the vehicle and was holding onto the van to gain her ground, at which time the power sliding door closed entirely on her right hand! it did not open with the door sensor as we were told it would do if anything was in the path of the door closing. When I frantically tried to pull open the door from the inside, and push the power door button, the door would not open and she just kept screaming from the other side. I had to put the keys back in the ignition just to open the door and free my daughter! it was a prolonged, scary and traumatizing ordeal that I hope no one else ever has to experience! when you are told the power doors and windows are on a sensor they need to actually function 100%, not only for a large object like a body obstructing the door/window, but also children's hands- after all this is a family vehicle that I was under the impression was built on safety!

- Wake Forest, NC, USA

problem #8

May 202011

Sienna 6-cyl

  • Automatic transmission
  • 1,200 miles
My 2 year old daughter got her leg caught in the back part of the sliding door of a 2011 Toyota Sienna. She was inside the car. The door was opened. Her leg fell into the space while the door was opening. The door opened as far as it could and constricted her leg. Her leg was so tightly constricted we could not reposition her body to open the door. Averill park fire dept and sand lake ambulance arrived on the scene. She was trapped(screaming) for 20 -25 minutes. Her leg was cold and turning blue before it was removed. We went to the hospital concerned for internal bleeding, broken leg, and other complications. She is doing fine but I'm very concerned about the design of the door. I've looked at other minivans (even the same make and model but different year) and they don't have the gap in the back part of the door like the 2011 Toyota Sienna. Updated IVOQ 07/27/11

- West Sand Lake, NY, USA

problem #7

Oct 012010

Sienna

  • 100 miles
The contact owns a 2011 Toyota Sienna. The contact noticed that the rear sliding door remained stuck in an open position intermittently. The failure occurred while using the manual operation or power assist button. The vehicle was taken to the dealer on five occasions and they were unable to duplicate the failure. A complaint was filed with the manufacturer and they advised the contact that a remedy would be available in March 2011; however, when the vehicle was taken to the dealer to be repaired the dealer informed the contact that the part was not available. The current mileage was 5,200 and the failure mileage was 100.

- South Fork, PA, USA

problem #6

Oct 302010

Sienna

  • 60 miles
Purchased 2011 Sienna le van in October 2010. Almost immediately the power sliding doors intermittently open an inch or less & alarm sounds. You can't open or close door at this point. You have to man-handle it to close. Even turning off the power door with the switch does not help. Took it to the dealer & they said Toyota Corp. Knows about it but no idea how to repair. I should just check back at next 5000 miles check. What if door gets stuck open & it's raining.... only option is to shut off the power doors & use manually. I bought this model because of the power sliding doors!

- Lawrenceville, GA, USA

problem #5

Mar 012011

Sienna 6-cyl

  • 285 miles
2011 Toyota Sienna le power sliding doors have jammed multiple times. Has happened 4-5 times now with only 285 miles on it. This is potentially a very serious malfunction that could cost a life. All passengers should be able to evacuate if needed. Called Toyota but they say they have not gotten any complaints? will take it in and see what they say.

- Bel Iar, MD, USA

problem #4

Dec 012010

Sienna

  • 1,310 miles
The contact owns a 2011 Toyota Sienna. The contact stated that the passenger and driver side sliding doors were becoming jammed intermittently. The vehicle was inspected by the dealer and they advised the contact that there was no remedy for the failure. The vehicle was not repaired. The failure mileage was approximately 1,310. The VIN was unavailable.

- Middleburg Heights, OH, USA

problem #3

Jan 012011

Sienna

  • 250 miles
Driver side power sliding door on 2011 Toyota Sienna repeatedly (but intermittently) jams upon opening -- happened almost immediately after purchased. Because the problem was not replicated by Toyota service and no computer error code was registered, they were prohibited by Toyota from attempting to solve the problem. This was despite that fact that I had phone video documenting the problem, a Toyota salesperson observed the door jammed, and previous Toyota technical service bulletins related to the Sienna power sliding door problems (BO010-01). I was told that until enough people complain, Toyota won't recognize that there is a problem and won't do anything about it. This is reminiscent of the Toyota accelerator problem that they refused to address until they were forced to.

- Virginia Beach, VA, USA

problem #2

Nov 132010

Sienna

  • 8,000 miles
The contact owns a 2011 Toyota Sienna. The contact stated that upon opening the passenger sliding door he heard a loud popping noise. He also noticed that the drivers side sliding door was also making the same noise. The vehicle was inspected by a dealer who informed him that they were aware of the failure, but they do not have a current repair for it. The vehicle was not repaired. The failure mileage was approximately 8,000.

- Diamond Bar , CA, USA

problem #1

May 292010

Sienna

  • 400 miles
We have owned a 2011 Toyota Sienna for 1.5 weeks. Yesterday our 3 year old's hand became stuck in the sliding door. He had just exited the car and his hand was in the path of the door as it was sliding closed. The door did not retract. It closed tightly and a minute or so passed before the door was able to be opened. We took him to the emergency room. No break was evident on the X rays but the doctor said an exam by an orthopedic doctor next week, after the swelling has subsided, will confirm whether there is a break or fracture. The er doctor put a fiberglass cast on his arm and told us to follow up with an orthopedic doctor after the weekend.

- Harvard, MA, USA

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