This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a Toyota Sienna 2011 XLE for 4 years and both doors stops randomly when opening and closing. My daughter was stuck in the car at least 10 times. She afraid to use the car because she repeatedly in danger of falling, the beep sound comes and the door stops suddenly. I used to drove my car leaving my door open once, because the door stuck and I couldn-€™t realize till I drove. I was lucky, my door didn't hit anyone or any car in the parking lot. The people were looking at my car with scary eyes. Obviously, It creates a safety risk for my family and the people around me. Because a lot of people have the same door problem, I informed Toyota. They responded, they have an extended coverage for the Power Sliding Door Cable Sub-Assembly but it-€™s expired on 09/16/2021. They know the problem and solved it temporarily without informing the owners and now they said, it-€™s over, you need to pay it. I am not asking for my seat covers replaced. It-€™s definitely a security issue, a suddenly stuck door can harm/kill passengers and people around. Toyota knows the problem but refuses to solve it. I don-€™t want to drive this car with knowing the risk of hurting anyone especially my 6 years old daughter. It-€™s so shame one of the biggest companies of the world produces risky cars and they continue to sell them with knowing. They shouldn-€™t risk the people in United States easily like that.
Like other Toyota Sienna owners, our backseat power doors stopped working. It doesn't close or open. I am really afraid of if we make an accident and can't open the door to move out my child safely. It's a common error in Toyota Sienna s.
Safety issue: can't open gas door, can't open sliding door Gas door cover on the driver's side will not completely latch (faulty hinge issue? ) which prevents the sliding door from opening. Sliding door has issues in moving back and forth. Apparently there was a recall for this issue and I was never notified. When I researched the issue, I found that there was a recall but because my recall is just out of the 10 year time frame, Toyota states they won't pay for the repair of the faulty mechanism and that I have to pay for it out of pocket. Considering there has been a pandemic for the since March 2020, it's hard to believe that they wouldn't honor the repair when I called about it in December. I made a phone complaint to Toyota at the end of December 2021 and no one has returned my call.
The contact owns a 2011 Toyota Sienna. The contact stated the power sliding door opened approximately nine inches and stopped without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 16V858000 (Structure). The failure mileage was approximately 101,000.
The driver's side sliding door is broken. We clicked the button to open it and the cable snapped. The car was parked and still in a parking spot on the side of the road.
- Elmwood Park, IL, USA
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The contact owns a 2011 Toyota Sienna. The contact stated that the driver's side sliding door opened without warning while driving. The contact took the vehicle to johntstons Toyota located at (5021 NY-17M, new hampton, NY 10958, (845) 374-8600) where the technician was unable to identify the cause of the failure. The contact then received notification of NHTSA campaign number: 16V858000 (structure). The vehicle was taken to an unknown dealer and received the recall repair however, the failure recurred. The unknown dealer was contacted and the contact was informed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 297,000.
The contact owns a 2011 Toyota Sienna. When the contact entered the vehicle while holding onto the passenger side roof handle, the handle fractured. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was made aware of the failure and informed the contact that nothing could be done. The failure mileage was approximately 86,000.
The contact owns a 2011 Toyota Sienna. -passenger side door did not close. -the battery was drained. -latch failure. The contact stated that after driving across country, the passenger side door did not close. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 79,000.
My van cut on fire last saturdar, September 1st 2019. For no apparently reason. I drove about 5 miles from my house to the grocery store, when I notice the smoke, I first though was the car in front of me. But was smoke coming from my hood. I was just about to stop at a stop sigh and I look the temperature gate and it was fine, turn of the car and people from the parking lot was already yelling for me to get out of the car. More than 2/3 of the van was totally destroyed in the fire.
The passenger side automatic sliding door cable became frayed to the point that the door would not open either automatically or manually. This is a serious safety issue as children can get trapped in the van and be unable to exit in an accident. A quick search online shows that this is a common problem with the Toyota Sienna van. The fix is very expensive: The part alone is $800 and it requires 5-6 hours of labor. This should be a recall issue.
The passenger side sliding door stopped working, it doesn't open automatically, it get stuck and I think that's a safety issue because I have 2 little kids that ride in those seats. I hit the open door button and it doesn't do nothing only beeps, I have to get out of the van and close the door for them.
My car was parked as I opened the sliding door behind the driver's seat I heard a pop as the door opened and the cable that opened the door snapped off sendinding the door forward. The end of the cable was corroded. I see they have other door safety problems with corrosion I think the cable should be included with the recall. Sincerely. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While the car was stopped, the electric door cable snapped on the driver's side side door in May 2018 and then the passenger side cable snapped in August 2018. While this is an inconvenience, the bigger issue is that once this happens, the door is then unable to be opened. In case of an emergency, there is no way to open the door.
While driving on the highway on the left passenger door was beeping. After pulling over re-opening and closing the door the beeping stopped. Also the paint is peeling off below all windows and on the roof.
Fuel door hinge broke because the fuel door pin has so much tension that it broke the hinge. This caused a safety issue because the door cannot be opened from the inside if it is not closed all they way or pushed closed enough for the sensor to allow the sliding door to open. This event was reported past the 36 month warranty, (at 40 months, but less than the mileage warranty), but had begun before the warranty had ended. Current owners should be aware that if there are instances beginning of the door not being able to be opened, should check the hinge and pin tension and have it fixed while it could be under warranty. This should be an item covered under an extended warranty due to the safety issue of not being able to exit the vehicle in an emergency situation. This happened several times while parked and exiting the vehicle. Currently getting an estimate from the dealership. There are other instances of this issue on different Sienna and Toyota forums.
Opened front hood used rod to hold hood up - when I went to clos hood I forgot about rod and with very little pressure the hood crumpled like aluminum foil at the place where rod was
The contact owns a 2011 Toyota Sienna. The contact stated that the power sliding door failed to automatically open or close. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the parts for the recall repair were not available. The contact stated that butler Toyota (3232 harper rd, indianapolis, in 16240, (844) 829-9600) informed the contact that parts were not available. The contact called the dealer several times and was placed on a waiting list. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
A D V E R T I S E M E N T S
- League City, TX, USA