10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
33,701 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Toyota Sienna body / paint problems

body / paint problem

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2011 Toyota Sienna Owner Comments (Page 1 of 2)

problem #27

Jan 132017

Sienna

  • miles

A D V E R T I S E M E N T S

Was asked to stop using my passenger front seat many months ago and still there is no repair for this problem. Now I have received a notice that the power sliding doors should not be used with the power assist, they are very difficult to open and close manually. This vehicle is now virtually useless. My wife will not be able to use this vehicle because the power doors have to be operated manually and no one can sit in the front passenger seat. This is ridiculous. Toyota should supply us with a vehicle that actually functions until this repair is done.

- Hillsborough, NC, USA

problem #26

May 232016

Sienna

  • miles
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received a recall notification of NHTSA campaign numbers: 16V340000 (air bags) and an unknown one for the sliding doors. The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available.

- Raton, FL, USA

problem #25

May 232016

Sienna

  • miles
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 and 16V340000 (structure, air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Frisco, TX, USA

problem #24

Jul 292016

Sienna

  • miles

A D V E R T I S E M E N T S

The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 16V858000 (structure: Body). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Edmond, OK, USA

problem #23

May 232016

Sienna

  • miles
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 11V560000 (wheels). A notification was also received for the sliding door. The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The NHTSA campaign number for the sliding doors was not provided. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Pearland, TX, USA

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problem #22

Dec 142016

Sienna

  • 62,000 miles
The hood just opened up when driving at 55mph to 60mph and hit the windshield, the glass is totally broken, still the hood door is attached to the vehicle

- Canton, MI, USA

problem #21

May 102016

Sienna

  • 120,000 miles

A D V E R T I S E M E N T S

Cables for both powered sliding side doors broke within 2 month period. Passenger side door cannot be opened. Driver door can be opened and closed manually. Wrote letter to Toyota, after getting estimate of $1,600 per door to fix, asking for some sort of help. Same problem on older models was covered under recall. Up to 2009 models. Toyota declined any type of help. Offered $750 off new vehicle. This is a safety hazard when transporting grandchildren.

- Cloverdale, IN, USA

problem #20

Nov 092015

Sienna

  • 100,900 miles
The power sliding door stopped working.. upon close notice, it looks like the cable is broken. I am surprised to see this issue on my 2011 model Sienna xle all wheel drive. It looks like there was a recall related to this issue in the previous generation as shown in this link. media.fixed-ops.com/toy_campaigns/csp-zts.pdf. it seems like the extended warranty covers models from 2007 to 2010... but my car is a 2011 year model purchased during 2010.

- Lee, NH, USA

problem #19

Oct 212015

Sienna

  • 90,000 miles
The rear passenger door cable snapped completely cut in half and the door does not function. The car was parked when this happened as I was unloading.

- North Andover, MA, USA

problem #18

Aug 222015

Sienna

  • 113,425 miles
Pressed button to open power slider (with child inside waiting to exit vehicle). With door halfway open, cable snapped and door froze. The cable was exposed to the inside of the passenger compartment when this occurred. Door is now inoperable (even manually) after being "diagnosed" with "broken cable" by dealership. Dealership and Toyota were sent complaint in writing.

- Kennebunk, ME, USA

problem #17

Jun 152015

Sienna

  • 110,000 miles

A D V E R T I S E M E N T S

Sliding door cable broke due to corrosion

- Sandston , VA, USA

problem #16

Jul 082014

Sienna 6-cyl

  • miles
There has been a recall on the chain and bolt assembly that holds the spare tire under the chassis because the parts rust and can break dropping the tire in the road and leading to an accident. Their response is to put the tire inside the car taking up significant space and limiting space. It is almost a year and they still have no idea when they will have replacements. It seems pretty clear that they aren't trying!! is there any time limit for this remedy?

- Saratoga Springs, NY, USA

problem #15

Nov 212014

Sienna 6-cyl

  • 66,000 miles
The wheels on the driver side sliding door broke causing it to stop working and shattering the back window of my van. My child was sitting by the window that shattered. We were very lucky she was not injured by the glass.

- Lake Orion, MI, USA

problem #14

May 012014

Sienna

  • miles
The contact owns a 2011 Toyota Sienna. The contact received a notification for NHTSA campaign number: 14V273000 (structure: Body). After contacting both the dealer and the manufacturer, the contact was informed that a remedy to repair the defect had not yet been developed and no estimated time to get the vehicle repaired could be provided.

- Lebanon, PA, USA

problem #13

Sep 012014

Sienna

  • miles
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 14V273000 (tires). The vehicle was taken to a dealer, where the spare tire rack was removed, but not replaced. The contact was informed that the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Liverpool , NY, USA

problem #12

Jun 272014

Sienna

  • 84,000 miles
I was traveling in an area surrounded by construction barrels trying to navigate my turn. The person in front of me stopped suddenly, and I hit him in the rear. The vehicle sustained almost $9000 worth of damage, however was not totaled. The airbag did not deploy. We asked Toyota for an explanation, and they finally sent a third party to investigate. We were sent the download of the crash data recorder, but no explanation of what it meant, and Toyota determined that the airbag was not faulty, even though the crash data recorder shows I hit someone front-to-rear traveling 38 miles per hour. After waiting 3 months on Toyota, we finally gave up and are having the vehicle repaired. I have a chronic neck condition which was not caused by the accident but was greatly aggravated and made more painful from the accident. We have asked Toyota for an explanation of the data from the recorder, but have not been provided one, only sent a letter stating Toyota was not at fault and that injuries such as mine aren't proven to be prevented by the airbag...updated 11/03/14 updated 4/28/2015

- Parkton, NC, USA

problem #11

May 012014

Sienna 6-cyl

  • 36,825 miles
Failure of struts on rear hatch. Rear hatch does not open on its own. Hatch slams shut. Risk of injury.

- Carmel Valley, CA, USA

problem #10

Sep 172013

Sienna 6-cyl

  • 68,000 miles
The contact owns a 2011 Toyota Sienna. The contact stated that the rear driver's side sliding door would close independently. The vehicle was taken to the dealer where the technician diagnosed that the power door motor was defective and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 68,000 and the current mileage was 92,150. Updated 03/31/14 updated 04/1/2014

- Mount Eaton , OH, USA

problem #9

Aug 252013

Sienna 6-cyl

  • 15,076 miles
I was trying to park my van inside a campsite, driving at approx 1.2 mph when my van took off like a rocket. I couldn't stop the car even by braking. Luckily my van went into a ditch, airbags opened up, van went down the ditch and came up at an angle and stopped. I was badly hurt and passed out for few minutes, taken to a local hospital emergency room. The 16 page report ordered by Toyota thru' a 3rd party clearly showed that the car went from 1.2 mph to 31.5 mph, engine RPM went from 800 to 4800 RPM in 4.2 secs. I checked with a reputable auto mechanic. He commented that no one can manually ramp the engine RPM to 4800 RPM. It is clearly an issue with Toyota's electronic system. Toyota has denied any issue with their car in a letter to me.I want the national highway transportation safety admin to take my case against Toyota. I will be glad to email the report and Toyota letter to you. Please reply soon.

- Marlton, NJ, USA

problem #8

Aug 022013

Sienna

  • miles
(Toyota, Sienna 2011) passenger automatic sliding door anti-jam sensor failed. Object (macbook) was placed in door pocket compartment. Door switch was pressed and door began opening. Macbook did not completely clear the doors path completely and door began crushing it. I could hear something wasn't right and saw the door bend the laptop and park in the fully open position. You could clearly see and hear the door had met an obstacle and was struggling, but just pressed through it. Door made no attempt to stop or reverse. The macbook was damaged. The whole machine was bent by the door and I can no longer fit a cd in the optical slot because it is now curved rather than flat. These doors are strong enough be bend metal! the "anti-jam" system failed. After seeing that, I really think that these doors have to capability to seriously inure someone.

- Washington, DC, USA

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