Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Toyota Sienna windows / windshield problems

windows / windshield problem

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2013 Toyota Sienna Owner Comments

problem #1

Jun 212014

Sienna 6-cyl

  • 14,000 miles


My wife went outside this morning and saw what you see in the pictures. The rear glass was shattered and glass was on the outside indicating that the window had possibly been pushed outwards. There was only a little bit of glass on the inside. I parked the car outside last night and it was normal temperatures for Texas. The rear of the car was less than a foot from our garage. The damage is not consistent with vandalism and there are no glass pieces inside the car that would suggest a bat or anything else. We brought the car to Texas Toyota of grapevine which turned out to be a waste (other than the scheduled oil change). They refused to accept that it could possibly be a manufacturers defect and since they "had never seen this before so it won't be covered under the warranty." They would not look at the pictures I provided and instead decided that there was no way that they could prove it was a defect. They did not even consider that it could be a bad defroster unit (other reports on this site indicated that possibility) or the rear door frame was out of alignment or that there was a defect with the manufacturing of the window itself. No one from management came and asked us what happened or offered to have us walk through what we found. After the oil change was complete, the car was delivered back to us with the glass still in the vehicle and the rear window not covered. Texas Toyota of grapevine website states that all service comes with "complimentary car wash and interior vacuum." I can understand not washing but the interior vacuum is unacceptable. As far as we are concerned, they let us leave the facility with an unsafe vehicle with no regard for our safety or the safety of other drivers.

- Fort Worth, TX, USA

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