This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2014 Toyota Sienna. Consumer writes in regards to vehicle doors malfunction and recall notice 16V-858 issues. The consumer stated in the midst of driving 70 mph, both of the doors opened.
This complaint is in reference to NHTSA campaign id 08V244000. The power rear liftgate struts on my 2004 Toyota Sienna will no longer support the gate, and it has closed on someone standing underneath it several times. I went to a Toyota dealer to repair the problem, and the dealer quoted a very high repair price (approximately $500), and did not mention that there was a service campaign for this issue. I contacted Toyota on March 19, 2015 using the toll free number listed in the service campaign listed on the NHTSA campaign id number. Toyota informed me that this was not a recall situation, but a voluntary Toyota service campaign, and that the period for the free repair ended in 2010. There is no end date for the service campaign listed in the NHTSA campaign notes. No resolution was provided by Toyota, other than to go to the dealer to have the liftgate struts replaced, and that I would have to pay for the repair myself.
- North Potomac, MD, USA
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- Plain City, OH, USA