This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We bought the truck used in 2021 when it had 114,000 mi. Looked great, drives great. Now our mechanic tells us there are rust spots all over the frame -€" and that there is a recall. I looked into the recall and the window closed last year. Is it legal for Toyota to stop a recall when it is such a big safety issue? Buyers of used cars need to know about this site to check for recalls. I think very few people know about this app.
Yesterday, 7/27/2022, I had my 2007 Toyota Tacoma Access Cab at my mechanic's shop for a minor issue. While on the lift he noticed significant rust on the frame rails. He brought me over and showed me extensive areas where the metal was completely rusted through. I have never seen anything like this on even the oldest of vehicles. Subsequently I did a search online and found that this was a known issue for many years of Tacoma truck frames, but I was never notified by Toyota or anyone including the local Toyota dealer where I have had services done. I cannot believe a company as well established as Toyota would allow such a potentially serious problem to go unaddressed. Toyota should be held responsible for selling defective and dangerous vehicles and be required to effect repairs as soon as possible completely at their cost. (see article below) https://www.vehiclehistory.com/articles/toyota-tacoma-most-years-are-reliable-but-some-2005-2010-models-struggle-with-rusty-frames-faulty-leaf-springs
The entire chassis is rusted underneath. This vehicle is only 14 years old and the brake lines are completely rusted, the rear bumper cross arm that holds the frame from side to side is rusted. Multiple parts under the rear are having to be replaced due to the rust!
I was totally aware of the recall for these year models of Tacoma and I brought the truck in several times to have the frame inspected and asked for it to be replaced. The folks at Dorschel Automotive group turned me away saying it did not meet the "rust perforation standard." Lo and behold, when Dorschel was bought by Bob Johnson Auto Group, the first time I took it in they recognized that the frame was entirely rotted and would not pass inspection. At this point, I called Toyota Customer Service and they said they would not honor the recall as it is outside the window of time. Yet this is not a matter of me not taking proper action. I did. I did my due diligence and I am being harmed by the negligence of the service managers at Dorschel. I made Toyota aware that the frame inspection was not done properly. I could see visible rust and I made mention of that. Now I am in a really tough spot. The truck only has around 130K miles on it and planty of useful life but for this faulty frame. Consumer stated attempted to access the benefits under the warranty recall.
- Rochester, NY, USA
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in 2020 my mechanic notified me my frame was rusted and would not pass next inspection. i did further research on line and discovered there was a recall of which i never recieved any notification. i also discovered there was a class action lawsuit case # 2:15-cv-02171-fmo-ffm. i contacted toyota and filed a complaint case # 210402000664. they called back saying there was nothing they could do, the frame corrosion warrentee end 8-21-2019. not great news seeing i was not notified of recall or law suit... by the way there are 3 toyotas sitting in my driveway. i have not moved in 20 years, and my phone number has never changed.i have since had the repairs made by replacing the crossmember and patch welding the rusted area at my own expence ( 1000.00$). i have reciepts. there is a lot of life left in my tacoma, i am dissapointed toyota did not help in any way, shape or form....if there is a recall you should stand by your product! i was dismissed to go away and deal with it on my own... so i wish to file a formal complaint against toyota america. im sure there are others out there like me. please help, philip delacruz
The contact owns a 2007 Toyota Tacoma. The contact stated that the chassis was completely rusted, resulting in the vehicle being undrivable. The vehicle was taken to an independent mechanic where it was diagnosed with needing the chassis to be replaced. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 71,000.
The roof of the truck is rusting and corroding (photo attached). I brought the truck to a reputable body shop, and the technician said that it was clear that the issue was a defective paint job from Toyota, because the corrosion was coming from the body up. I take great care of my truck, including getting it washed and waxed frequently. As you are almost certainly aware, Toyota had a massive recall campaign for Toyota Tacomas because the frames were rusting out. In fact, Toyota replaced the frame of this truck pursuant to that recall. An internet search reveals that countless other Toyota Tacoma owners are experiencing the exact same issue as me, with corrosion on the roofs of their vehicles. This problem appears to be systemic and the fault of Toyota's manufacturing process. I am concerned that this corrosion poses a safety hazard because it is only a matter of time before the corrosion eats away through the body and causes untold damage to critical components of the vehicle. I tried to resolve this issue directly with Toyota, but they refused to repair the faulty paint job. My vehicle is available for inspection upon request. Thank you.
The truck frame is rusting away and the dealer said the recall passes in 2016 when it-€™s supposed to expire 15 years after manufacturing it-€™s a 2007 Tacoma
STRUCTURE: The frame on my 2007 Tacoma single cab, 2 wheel drive truck is severely corroded in several places, making the vehicle structurally unsound. Additionally, the support bar for my radiator is so rusted out, the radiator is likely to fall out, should I hit a large pothole at any rate of speed. The frame has a roughly 1-€ hole completely through, on the front driver side, and is scaling and flaking in a number of areas. This vehicle is used almost solely as transportation to and from work, and running errands, in an area with moderate temps, so no salted roads. While we do live on an island, the truck is not brought to the beach, as it does not fit my entire family, and we have a separate 4x4 truck which we use for camping, beach days, etc. I know there was a recall on the frame, but we never received any notice, nor were we told by the Servco Toyota shop where the vehicle was serviced at that time. We bought the truck second hand from a dealership in 2011. The vehicle is available to be inspected, upon request.
Toyota never notified me of any frame rust issues, nor was I ever contacted regarding a class action suit which does involve frame rust on my vehicle. I had to perform extensive research to inform myself of the issue. When I visited a dealership for leaf spring replacement, I was told that frame rust was too extensive to perform the repair, however the dealership did not make me aware of the results of a class action suit regarding frame replacement and that the frame would need to be repaired at my own expense, at which time I could not afford. A qualified shop indicates that my frame is too rusted to repair. I found this article from 2016 which exactly describes my issue: Https://www.reuters.com/article/us-Toyota-settlement-iduskbn1370pe in addition, this article notes that this other person was also not contacted by Toyota: Https://www.wcpo.com/money/consumer/dont-waste-your-money/warranty-running-out-for-rusting-Toyota-frames in this complaint from NHTSA's website, this 2007 Tacoma owner also did* receive any notification of any frame rust issues: On the nhsta website, reference this complaint number: NHTSA id number: 11403666 there are 81 other complaints regarding this same issue! my vehicle is now unsafe to drive. Toyota corporate refuses to recognize that I did not receive any notification of frame issues and only refers to an unrelated extended warranty, which I had purchased at the time I purchased my 2007 Tacoma. Toyota corporate only informed me that the repair offer which I was never notified about is expired. Any further assistance from Toyota corporate is denied. My vehicle is now unsafe to drive. In closing, I negotiated the purchase of this vehicle new in July of 2008. It was a company vehicle at the time. In 2009 I purchased the vehicle from the company and have been the registered owner for the past 12 years.
I've noticed the the undercoating on the frame is really starting to deteriorate, and a lot of rust is happening, I know frame rust can cause parts to snap off or crack, which will really compromise the safety for myself, my passengers and other motorists. It may also significantly diminish the Tacoma ability to protect my family and I in a crash. I know certain Toyota's have this recall already because of the dust magnet undercoating Toyota uses. For some reason I was only able to load 1 photo, will send more if needed, I really need something done.
My trucks has a very bad rusted frame due to a Toyota poor frame coat and it will need to replace not feeling safe driving not letter was sent out during the time to do the recall of Toyota frames
I have a 2007 Toyota Tacoma which I bought in January of 2020. I noticed that the right front side of the chassis near the transmission crossmember had really bad corrosion happening. The rust has eaten up a large part of the chassis beam in 3 different spots severely and by the looks of it can split in half in no time.the truck was originally from the New York and Pennsylvania area. Not til months after I had purchased the truck I was informed that Toyota had a massive recall for rusted out frames to be replacement. I gone 2 different Toyota dealerships and they aren't willing to inspect my chassis or help me out with anything.
Took the truck to the mechanic for an oil change and he told me the frame is so rusted that it is not safe to drive. I was told that Toyota was replacing the rusted frames for the known problem but I cannot find how I can get the process started.
The contact owns a 2007 Toyota Tacoma. The contact stated that the chassis of the vehicle was extremely corroded. The vehicle was taken to Toyota world of lakewood (1118 ocean ave rt 88, lakewood, NJ 08701) where the contact was informed that the chassis was good. The contact stated that he mentioned an unknown NHTSA campaign to the dealer and the dealer informed the contact that the recall was expired. The vehicle was not repaired. The contact had taken the vehicle for service of the transmission at an independent mechanic where he was informed that the chassis was in very bad shape and was advised to take the vehicle back to the dealer. The manufacturer was made aware of the failure and informed the contact that the warranty was expired. The failure mileage was approximately 87,000.
2007 Tacoma/Toyota frame has bad rust an corrosion. There was a recall at one time but I was never notified. Truck is in good condition 87000 mi. Truck was serviced today 1-22-2021. Mechanic said chassis not in good condition. Could turn out to be fatal on the highway.
I have a 2007 Toyota Tacoma. I have called Toyota headquarters about the frame they said the recall has expired and my truck has been 'fixed' for the frame issue, now there definition of fixed is a undercoating that hasn't done a single thing to prevent the rust. It will not pass the va state inspection. I spent a lot of money on this vehicle for some [xxx] recall that has 'expired' a safety recall should not expire. It is a danger to my life and others. I will continue to drive it until something is done. It is my only means of transportation. This either needs to be fixed or I need to get my money back. I have called several times and have made several reports it shows that NHTSA is a joke they do not care about anything other then the money they profit. Thanks. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
MY INDIGO BLUE PAINT HAS PEELED OF THE ROOF OF THE CAB PREMATURELY AND WITHOUT ANY DAMAGE I RESEARCHED THE TOYOTA RECALL ON WHITE BLIZZARD PEARL PAINT AND I BELIEVE THIS IS DEFINITELY A SIMILAR DEFECT. THE VEHICLE WAS STATIONARY PLEASE VIEW PICTURES ATTACHED. SINCERELY [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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- S Royalton, VT, USA