This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part for the repair. The manufacturer was notified of the issue. The contact had not experienced a failure. MA 10/2
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign numbers: 14V604000 (suspension) and 11V148000 (tires); however, the part needed was not available for an extended period of time. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number:14V604000 (suspension) however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tacoma leaf springs broken and not supporting vehicle. Damaged and replaced shocks and alignment. Vehicle is unsafe due to recall and possible puncture of fuel tank due to defective leaf springs and can also sever the brake lines. Toyota is aware of voluntary recall but has refused to replace leaf springs even after admitting that the vehicle is not supported as required by leaf springs and that the shocks were overused to the point of failure and were replaced due to the lack of support. New shocks and everything except leaf springs installed yet Tacoma still bottoms out due to lack of proper leaf springs even with new equipment installed. Toyota customer assistance center notified and refused first request and second filed on 8/4/2015 with case number 1508031434 assigned. Level two agent peter again refused to replace know defective parts or honor recall after being informed that parts were available at both riverview Toyota. And earnhardt Toyota, both in mesa Arizona. Both dealerships informed me that they are directed by the corporate customer assistance center to not replace any recall items without first getting approval regardless of the known dangers to both person and property, or that the part is broken and does not perform to actions of it's design. Toyota has been made aware of the damages, safety concerns, as well as lost time and costs ($993.41in service repairs plus 5 lost use/work days to date), yet has refused to honor or abide by the requirements to replace the defective equipment.
- Gilbert, AZ, USA
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I was driving at highway speed on the interstate without a load in the back of my truck. I went over a slight bump in the road and went to apply the breaks. Upon applying the breaks I had no response from them. The leaf springs broke; cutting my brake-line. I subsequently had the leaf springs replaced and the brake-line repaired at a cost to me of approximaetly $1300.
The contact owns a 2008 Toyota Tacoma. The contact stated that the recall notice for NHTSA campaign number: 14V604000 (suspension system) was received in October of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
I heard a noise from the rear end when I hit a pothole.when I got home and checked the rear end, I noticed 1 of the R/R leaf springs had fractured all the way through. I had it replaced at a service station in April 2013.I received a notice from Toyota in 2014 that certain 2005-2011 vehicles would be recalled.this is July of 2015 and still no word on the fix or recall. It seems fairly obvious it would be better to add another leaf spring for better support. What is taking so long to resolve this issue? I contacted Toyota customer care for reimbursement months ago, but all they keep saying is they can do nothing till the fix is approved and ready. Its been 2 yrs. Since the incident. Surely they should move faster than this.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension). The contact stated that the parts needed for the remedy were not yet available. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Toyota Tacoma. While driving 20 mph, the rear suspension failed. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part needed to do the repair was unavailable. The vehicle was able to be driven to the dealer where it was diagnosed that the leaf spring fractured. The vehicle was not repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The failure mileage was 105,000. The VIN was not available.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I have noticed for several months that the truck has been "bottoming out" when going over a bump with a load. I got under to inspect and noticed a right leaf spring broke and sitting over on the axle. The top part was still connected to the other leaf springs. It broke in the area above the axle. Toyota still has no parts to fix the issue. Somebody needs to get them on the ball to fixing the problem!! what if it had broke and went on the side of the tire, rubbed it and I had a blow out driving.
I received a recall about possible rear spring breakage due to pressure corrosion. The description addressed the possibility of a punctured gas tank or damaged brake line. It is now late April of 2015 and according to Toyota's web site they are still trying to figure out how to fix it. When I contact the dealer, all they say is we are powerless until we hear from Toyota. I am concerned that Toyota does not want to figure out a solution. Surely company with Toyota's staff and resources could have come up with something by now.
The contact owns a 2008 Toyota Tacoma. While driving approximately 30 mph, a knocking sound emitted from the rear of the vehicle while coming to a complete stop. The failure recurred on several occasions. The contact received notification of NHTSA campaign number: 14V604000 (suspension), however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 57,000.
The contact owns a 2008 Toyota Tacoma. While driving at approximately 40 mph, the rear driver side spring leaf fractured. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 87,535.
Problem: Broken rear leaf springs on both sides of vehicle. They broke 6 months apart. There has been a long delay by in taking care of the recall for spring replacement. I received the message below 10/2/14. Is there something that can be done to get Toyota to act? not only do they need to replace the spring assemblies but they need to reimburse me for my previous repair of broken springs. I get no information from Toyota or the dealer on any schedule. _______________ your 2008 Tacoma with vehicle identification number (VIN) [xxx] is involved in special service campaign (recall) E12, which addresses the vehicle's leaf springs. Toyota announced this campaign earlier in the week, and we will be issuing preliminary notifications to owners of affected vehicles in the near future. You may feel free to confirm your Tacoma's recall involvement at www.Toyota.com/recall. Toyota is currently preparing the remedy for this service campaign, and we will send a second round of owner notifications when the remedy becomes available. When you receive the second letter from Toyota, it will include instructions on how you can apply for reimbursement for previously completed leaf spring repairs. Toyota will not be able to review reimbursement requests until the remedy is launched. In the interim, it could be helpful for you to locate and make copies of your repair invoices, including proof of payment, as well as a copy of your registration or insurance for the repair dates. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have had three separate incidents of leaf springs breaking. It is always the center leaf spring - once on the left and twice on the right. I repaired two springs prior to the recall, and submitted a request for reimbursement to Toyota, which they denied. I just had a third leaf spring break. I use my truck for hauling material on my farm and cannot do so with a broken leaf spring. It is obviously a design problem, and not a corrosion issue as the leaf spring that broke this third time was repaired less than two years ago. It has been four months since the initial recall and Toyota still has no date when replacement parts will be available. When will the ntsb take action to require prompt attention to correcting this problem, including requiring reimbursement for costs associated with this defect?
The contact owns a 2008 Toyota Tacoma. The contact received NHTSA campaign number: 14V604000 (suspension) however, the parts to do the repair were still not available. The contact received the recall notification in November of 2014. The contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Toyota Tacoma. The contact stated that while driving at approximately 15 mph and making a right turn, there was an abnormal noise coming from the rear driver side tires. The vehicle was not diagnosed or repaired. The contact received a recall notification of NHTSA campaign number: 14V604000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 40,000.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure updated 5/12/15 the consumer had not yet been reimbursed for the repairs. Updated 9/16/2015
A D V E R T I S E M E N T S
- Zanesville , OH, USA