This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
What component or system failed or malfunctioned, and is it available for inspection upon request" Gas tank cover plate is rusting out causing the tank to almost fall out. How was your safety or the safety of others put at risk? My safety and others safety was put at risk as if the tank were to fall out, it could catch the vehicle on fire. Also as the plate rusts even more day by day, the heat from the exhaust and other parts that heat up it can damage the gas tank and once again is a fire hazard. Has the problem been reproduced or confirmed by a dealer or independent service center? No, there are no open recalls from what I can-??t tell by the vin but same year has same problems and are under recall. Not sure why this one isn-??t under recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, there would be no lights for an issue like this.
The frame is shot on my 07 Toyota tundra the frame rails has several big holes in the frame as well all the crossmembers are rusted and I-??m still currently paying on the truck I still owe $14,000 on it and I can-??t afford to get it fixed so will you please please please help me out with this situation and either open the recall up or see if I can qualify for the assistance program I-??m paying on a vehicle I cannot drive it-??s unsafe to drive and the issue needs fixed the recall or whatever it-??s was called should-??ve never been expired to begin with and I wasn-??t even aware of the recall had I was I would-??ve got it fixed !! I-??m begging you please help me as my family relies on this on truck I have !! Thank you and have a nice day !!
The contact owns a 2007 Toyota Tundra. The contact stated the door locks were inoperative. There were no warning lights illuminated. The vehicle was taken to several independent mechanics to be diagnosed. The contact was informed that the subframe needed to be replaced. Additionally, the contact was informed that the driveshaft was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 167,000.
Dear NHTSA, I have a major safety concern regarding the frame of my 2007 Toyota Tundra Limited. My truck has only 128,665 miles on it, and it's pristine, except for the fact that the frame is rusted away, to the point where it needs to be replaced. I noticed last week that one of my straps holding up my gas tank was hanging, and my tank was near the ground. I brought it to my mechanic, and he said that the strap was fine, the strap was rotted off my frame. He said that the frame is in such dire shape that I was lucky that my truck didn't fall apart while driving it, and that I'm lucky the gas tank didn't drag on the highway, causing a catastrophic event. Upon researching this, I found that Toyota Corporation was aware of this major safety issue. Toyota evidently replaced quite a lot of these defective frames due to rust issues, but a recall was never sent out to all Toyota Tundra owners. I just spoke to someone at Toyota's Corporate office, and the person told me that there was nothing that Toyota could do for me, except say that they are sorry. How can such an important safety issue with these Toyota Tundra frames not trigger a recall" Is there anything that the NHSTA can do to make Toyota correct this hazardous safety issue and problem? A formal recall should have been sent out. How many more Tundra owners are still driving around with this major life safety problem, that they are unaware of? Please help me, Toyota needs to do more than just say 'sorry'. If there something that you can do? If not, where do I turn next" Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2007 Toyota Tundra. The contact stated that the frame of the vehicle was severely corroded. The vehicle was taken to the dealer who diagnosed that the fuel tank crossmember was corroded and the sub frame was severely corroded on both the driver-€™s and passenger-€™s side. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired under an unknown frame corrosion recall because the recall had already expired. The vehicle was not repaired. The failure mileage was approximately 107,000.
- Tyngsborough, MA, USA
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Rear fuel tank strap bracket detached from frame. Bracket appears to have corroded and detached at its frame weld without warning. Tank dropped about 3 inches down at rear and was barely supported by the front tank support strap and the flexible fill hose, which appeared to prevent it from shifting. The fill hose is attached to the tank via a stainless steel clamp. The tank could have dropped from vehicle when I was on the highway, before I was even aware of the issue. I happened to see something sagging when I was walking to my vehicle. It appears that the tank bracket would be very difficult to inspect, and I believe I had the vehicle inspected for a corrosion recall about 2-3 years ago. I was lucky I observed the tank when I did, it may have broken 1 or 2 days before I even noticed it. Attached photo shows the corroded detached bracket assembly. I was able to temporarily resupport the tank under the existing strap.
Excessive frame corrosion. I brought the vehicle in for the corrosion recall in 2018. against my objection, they determined that my frame did not have to be replaced and they coated the frame without removing the rust. I recently brought the truck in for service at a location repair shop where he notified me that my fuel tank supports have completely rust off of the frame. He dropped the fuel tank and found that Toyota had never dropped the tank and coated the cross members above the tank. The tank has been supported only by the filler hose, endangering my life and the life of my family. When I contacted Toyota, their response was they did what they were supposed to do. Case #210622001888
The frame is completely rusted holes in some spots. Exhaust is rusted. Exhaust hangers have rusted apart. Fuel tank hangers are rusted almost apart. All brake lines are rusted. Transmission is slipping due to mounting brackets being rusted. Driveshaft has fallen apart due to rust. Terrible condition.
I have very bad rust in the bed of my 07 DC. I bought the truck new. The rust was obscured by the Toyota bed liner until I saw other owners posting and checked it out. I keep my truck in immaculate condition and it only has 57,000 miles. The rust is coming from underneath and is focused around the bolts that hold the bed to the frame. I am afraid that the bed will fall off of the truck! I am trying to bring awareness to this defect before it causes an accident. A call to the dealer and every post that I see says that Toyota will not help. This is not an isolated issue and Toyota should take responsibility for the poor workmanship and replace the defective parts before there are accidents. My frame is also rusted. Toyota dealer sprayed a solution on the frame but it is still rusting and is affecting this bed rust as well.
The frame and truck bed have severe rust issues. The truck bed is shacking now when driving. The frame was "sprayed" when I bought the car to the dealer. I brought the car to Toyota dealership on winchester road they have noticed a lot of rust on the frame and on the truck bed and advice me to rid of the car because they cannot do nothing about it even trade for another car. I had the truck inspected by my mechanic before I bought and the car seems to be ok. Late on another mechanic pointed out severe. Toyota dealerships inspect the truck and said that it was unsafe to drive. I have to figure out how mysefl how to get a new frame and a new truck bed because I do not know what to do or who to contact. My mechanic advice me to contact NHTSA.
Toyota Tundra frame corroded. There is a baseball sized hole in my frame and Toyota was notified of it and denied that is was their responsibility to repair issues related to improper anti corrosion treatment during manufacturing. They stated they had a campaign to resolve this issue but I was not notified by phone, fax, mail, email, or any other means.
In 2018 I brought my 2007 to my dealer (acton Toyota littleton mass.) to have an extended warranty check on the frame. They found it to be rusted enough to keep it several days for rust treatment. A year or so later my mechanic told me that I had a severe underbody rust problem. At this time Toyota refused to take care of it because I was 2 weeks beyond the extended warranty. Toyota originally replaced a lot of the rusted frames and also treated others. I now have a vehicle that has less than 80,000 miles and may be unsafe to drive. I feel that the rust protection was a temporary solution to pacify customers like myself.
The frame - both rails - is rusted thru at the front of the vehicle. You are able to put your finger right thru one of the rails and the other you could poke thru with a ball peen hammer. It is at the very end of the rails so there is no way to weld a piece on it. This was noted on 9/15/20 but cannot tell when it first started the rusting process - has been passing inspection every year.
On July 18 2019 my file tank strap rusted off. I noticed the tank hanging down when my G and I were on a dinner date. When I tried to repair it the bracket that bolts to the frame tore off due to rust. I had no way to fix it so I put up the tank with a ratchet strap and drove it only minimally. On April 15th 2020 my truck would not start and so after about a week or so I had a tow truck pick it up and bring it to a local shop. Before the shop got started on the vehicle they told me the frame is in really rough condition. This is news to me because I bought it from a local dealer, rhinelander Honda to be exact, on November 27 2018. I haven't even had it a year and a half. They then proceed to tell me about a Toyota frame recall/extended warranty that I may fall under. While the truck is in the shop I reached out to my local Toyota dealer, rhinelander Toyota, and they told me I was not able to get help because the warranty expired in March/may of 2019 for my truck. I told them I had just bought it and had not received any information about the frame recall. They stated they could not help me and gave me the number to the corporate office. I contacted and spoke with several people at the corporate office and they explained that they could not help me either. I have a hard time understanding why if Toyota knows there is a significant enough rust/corrosion issue that they would replace frames for the truck year that my truck falls into but give it an expiration date and then not honor fixing the issues they know exist. I never received any letters or information about the issues with the frames and now my truck is still at the shop while they try to determine the best way to make it road worthy. This is not a poorly maintained truck. Other than the frame issues it is a very nice pickup. I have one picture from the mechanic so far and I will attach it.
I have a 2007 white Tundra. My paint on the Tundra is now dull. Fading and beginning to peal. The disappearance of the top coat began four years into owning the vehicle. I've complained several times only to be told it's my fault. I've seen several complaints about this same issue which tells me this is not an isolated issue and I'm not the only one experiencing this. The paint on the entire vehicle is matte; no shine. No wax will bring the shine back. Stains from Toyota repair shop are consistently visible and will not wash out of the paint. Toyota doesn't seem to want to take ownership for the bad paint.
2007 Tundra in mint condition....frame undercoating recall was performed a year ago...dropped the spare tire to change a flat tire and was deeply concerned with the flaking rust on the frame crossmember. Clearly, the coating was sprayed to cover without any prep work or rust removal first. I am seeking a second look...local body shop professional said this was terrible work and the frame life is very limited.
The recall on my 2007 Toyota Tundra for rusted frame was inspected by the dealer who said they would spray it with rust prohibitive. I was a mechanic for many years and if the frame is not stripped down and sandblasted to metal there is no guaranteed method to stop the rusting. Toyota should be made to replace all the frames otherwise in a few years there will be more broken frames on the roads. I don't know if your office was involved in the class action suite but I am reasonable sure lawyers and judges no nothing of mechanics or engineering. I plan of keeping my truck for many more years and if the frame fails then I will getting legal counsel for a recourse to some entity be it government or commercial. If you all take your jobs seriously than this needs to be resolved soonest before Toyota are falling apart on the highways and killing people. They made the error and they should pay for it not us!!!!
My 2007 Toyota Tundra SR5 has a very bad frame and under body rust issue (I have multiple pictures and videos I can provide). Last August, I found out on a Toyota forum that there is a recall/class action settlement for this issue www.toyotaframesettlement.com I have contacted Toyota coorporate on (or around) 08/03/2018 (incident: 180803-000275) for more information and asked where I should take my truck for inspection. I was told they can't help because my truck was built (of configured) for the Canadian market. I contacted Toyota Canada (1-888-869-6828) and was told they can't help because I don't reside in Canada and the frame settlement is only for residents https://www.clg.org/class-action/list-of-class-actions/Toyota-rusty-frame-Canadian-class-action. I have already spent over $1500 worth of brake cables, tensioner and other rusted parts. I was told, this truck is very unsafe to drive. I have tried everything and nobody is listening. This situation is causing me a lot of sleepless nights and stress. I'm planning to contact my lawyer next week to discuss out options if there is no resolution. I can provide a recording of all my conversations with Toyota agents. Thanks,
My 2007 Toyota Tundra SR5 has a very bad frame and under body rust issue (I have multiple pictures and videos I can provide). Last August, I found out on a Toyota forum that there is a recall/class action settlement for this issue www.toyotaframesettlement.com I have contacted Toyota coorporate on (or around) 08/03/2018 (incident: 180803-000275) for more information and asked where I should take my truck for inspection. I was told they can't help because my truck was built (of configured) for the Canadian market. I contacted Toyota Canada (1-888-869-6828) and was told they can't help because I don't reside in Canada and the frame settlement is only for residents https://www.clg.org/class-action/list-of-class-actions/Toyota-rusty-frame-Canadian-class-action. I have already spent over $1500 worth of brake cables, tensioner and other rusted parts. I was told, this truck is very unsafe to drive. I have tried everything and nobody is listening. This situation is causing me a lot of sleepless nights and stress. I'm planning to contact my lawyer next week to discuss out options if there is no resolution. I can provide a recording of all my conversations with Toyota agents. Thanks,
My 2007 Toyota Tundra SR5 has a very bad frame and under body rust issue (I have multiple pictures and videos I can provide). Last August, I found out on a Toyota forum that there is a recall/class action settlement for this issue www.toyotaframesettlement.com I have contacted Toyota coorporate on (or around) 08/03/2018 (incident: 180803-000275) for more information and asked where I should take my truck for inspection. I was told they can't help because my truck was built (of configured) for the Canadian market. I contacted Toyota Canada (1-888-869-6828) and was told they can't help because I don't reside in Canada and the frame settlement is only for residents https://www.clg.org/class-action/list-of-class-actions/Toyota-rusty-frame-Canadian-class-action. I have already spent over $1500 worth of brake cables, tensioner and other rusted parts. I was told, this truck is very unsafe to drive. I have tried everything and nobody is listening. This situation is causing me a lot of sleepless nights and stress. I'm planning to contact my lawyer next week to discuss out options if there is no resolution. I can provide a recording of all my conversations with Toyota agents. Thanks,
A D V E R T I S E M E N T S
- Fishers, IN, USA