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3.9

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
30,646 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Volkswagen Golf fuel system problems

fuel system problem

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2012 Volkswagen Golf Owner Comments

problem #7

May 252016

Golf

  • 70,000 miles

A D V E R T I S E M E N T S

Glow plug light came on and engine lost power. Engine would not restart. Tow to dealer and they replaced the high pressure fuel pump and other parts. Cost of warranty repair was about $7000.

- Willow Park, TX, USA

problem #6

Jan 262016

Golf

  • miles
I was on my way home from long trip and have check engine light com on and disappeared by self. I made appointment for regular 60K maintenance and addressed light issue and dirty tail pipe to the san tan VW dealer and they response was that "car is diesel and for diesel is normal to smoke and light will not come after software update. Now after warranty expired I have diagnosis that whole exhaust system needs to be replace (exhaust system is under recall investigation). Estimate to fix exhaust is $6000. VW of America refuse to fix the issue, car is now polluting, smoking and car is not safe to drive.

- Phoenix, AZ, USA

problem #5

May 312015

Golf

  • 31,508 miles
I was driving on I-55 at approx. 60mph and the glow plug indicator light began flashing and the vehicle went into limp mode. Pulled off at the next exit and shut the vehicle down, and waited a few minutes. After turning the vehicle back on, the 'check engine' light was illuminated, however I was able to drive home (aprox. 3 miles). Had vehicle towed to dealership the following morning, where the dealer indicated the high pressure fuel pump for the direct-rail fuel injection system had failed and contaminated the entire fuel system. This will require a replacement of the high pressure fuel pump, and the entire fuel system, which is being covered by the manufacturer under the drivetrain warranty.

- Chicago, IL, USA

problem #4

Jun 032014

Golf

  • 65,000 miles

A D V E R T I S E M E N T S

Driving in stop and go traffic on highway when glow plug icon on dash started to blink, lost significant engine power. Pulled over and restarted with nothing on dash. Quickly, glow plug icon started blinking again, along with a solid motor icon on dash. Drove to dealership with 40mph max power, and after turning car off, technician could not turn car back on. High pressure fuel pump failed and sent metal shards into fuel system, destroying the entire fuel system. Tech says he's seen 6 tdi with same issue recently. VW is covering 100% of cost.

- Sacramento, CA, USA

problem #3

Aug 302013

Golf

  • 29,514 miles
Vehicle stalled on street at stop sign. Was unable to restart the car after multiple attempts. Vehicle was repaired; high pressure fuel pump failed. Metal shards contaminated fuel rail, fuel tank, and other systems.

- Chicago, IL, USA

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problem #2

Nov 102012

Golf 4-cyl Diesel

  • 7,500 miles
The car is a 2012 VW Golf tdi, purchased around April of 2012. It had approximately 7500 miles at the time of the incident. I was on a short drive to the store and back (5 miles round trip from home). On the way back, I heard a metal grinding sound coming from the engine compartment and noticed a lack of power. I turned off the radio to confirm that the sound was coming from my new car and it was. At the next stop light, the car died and could not be restarted. I confirmed that I still had diesel fuel, and sure enough, I still had 1/4 tank. So I was not out of fuel. The engine would crank, but not start. Thankfully this happened at a stop light instead of on the hilly interstate I take to work 20 miles each day. Aside from hearing the metal grinding sound for approximately 30 seconds, I had no warning. The car had to be towed back to the dealer. The dealer took a few days to diagnose the problem as a faulty fuel pump. Apparently, the fuel pump malfunctioned and shot metal shards through my entire fuel system. It took the dealer well over a week to replace every component and the cost of labor and parts was over $10,000. Thankfully, VW covered the repair as being under warranty. A quick google search confirmed that hundreds of other VW diesel engines have had the same problem. Unfortunately, the dealer did not replace the fuel tank. Based on reports I have seen online, I can expect another failure any day. Please investigate this further and force VW to issue a recall. I have owned 5 Volkswagen in the past (own 2 right now) and love them, but I will never buy another one after this incident.

- San Jose, CA, USA

problem #1

Nov 262012

Golf

  • 11,000 miles
I was driving down the road had just shifted into 4th gear came up to a red light. I pressing in the clutch and started to slow down still in 4th gear. The red light turned green before I could slow down much at all. I released the clutch when I did this the engine and RPM increased. I was still in 4th gear and hardly accelerating but it felt as though I was in second gear. I kinda freaked and looked to make sure I was in 4th and I was.the car began to run normal so I just brushed it off. I came to another red light and made a complete stop. This is when the car began to shake and flash the orange coil looking light. It completely shut off and I was unable to restart the car. My brother came and helped me push it to the side of the road. It had to be towed to the dealership.

- San Antonio, TX, USA

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