5.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,817 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta accessories - interior problems

accessories - interior problem

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2002 Volkswagen Jetta Owner Comments

problem #1

May 152003

Jetta

  • Automatic transmission
  • 14,817 miles

A D V E R T I S E M E N T S

This car has had too many serious problems to be limited to this small space. It is clearly a lemon. These problems substantially impair the use and value of the vehicle. The car received a new transmission yesterday after we had reported 3 previous times that there it remained in reverse after shifting into drive. Each time we were told it was unreproduceable and the complaint was never noted on the work orders. Finally, the dealership did relent and replace the transmission. We encountered the same type of treatment with the engine burning oil, and it wasn't until the engine ran completely out of oil, that the dealer would address the problem. The first time we had complained about the oil was 2 months after we had bought the car!!!

- Houston, TX, USA

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