Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

4.2

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,178 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta body / paint problems

body / paint problem

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2002 Volkswagen Jetta Owner Comments

problem #8

Jun 012007

Jetta

  • miles

A D V E R T I S E M E N T S

My 2002 VW Jetta 4 door has this substance which they used to block heat and deaden the noise from outside, however when it gets hot it runs out of the holes in the undercarriage and has an awful smell something like that of melted crayons, and the odor attaches to the occupants in a matter of minutes.

- Lakeland, FL, USA

problem #7

Feb 012007

Jetta 4-cyl

  • Automatic transmission
  • 65,000 miles
The contact owns a 2002 Volkswagen Jetta. When the contact opened the vehicle door, the passenger compartment smelled like melted crayons. The contact believed that the smell originated from the carpeting and the soundproofing material in the door and throughout the vehicle. The vehicle was taken to the dealer and the technician was unable to determine the cause of the odor. No repairs were made at that time. The vehicle was taken to another dealer and they kept the vehicle for a week and washed the coils; however, they too could not locate the source of the smell. The current mileage was 68,800 and failure mileage was 65,000.

- Corpus Christi, TX, USA

problem #6

Jul 072005

Jetta 4-cyl

  • Manual transmission
  • 75,000 miles
The driver's side door came loose while driving and even though it was seemingly shut properly when at a stop. Aside from the loud road noise, the "door's ajar" ding would startle me, particularly when at high speed on the (relatively smooth) highways. I have to slam the door several times in order to get the dinging to stop. Whenever the door rattled loose on the highway (which was unpredictable), I was worried that it was going to fly open. I had to pull over to attempt to close it. I paid $550 to have the door lock replaced (it was the hardware, not the electronic locks, which functioned normally throughout the ordeal). Now, only 2 years later, I'm having the same problem, and the dealer says that neither their repairs nor the replacement parts are under warranty.

- Jamaica Plain, MA, USA

problem #5

Nov 012006

Jetta 4-cyl

  • Automatic transmission
  • 64,500 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Volkswagen Jetta. The contact stated the bondo is ripping of the back panelof the right passenger door. There is also a crack between the bondo and the door. If the vehicle was involved in a crash near the door, the passenger sitting in the right back passenger seat a serious injury could occur. The current and failure mileage were 64,500.

- Lancaster, CA, USA

problem #4

Nov 152003

Jetta 4-cyl

  • miles
I have a 2002 1.8T Volkswagen Jetta - I have experienced numerous failures. 1)radio has failed twice - in each instance fault was traced to a fuse - following radio failure I experienced repeated dead batteries until the radio was repaired. 2) ABS failure detected when I was getting my radio fixed the second time 3)vehicle has failed to start on two occasions - I wait a minute and try again - it worked 4)my window fell into the door 5)I experienced an activation of numerous engine fault lights that reset following engine restart 6)the coating on interior door handle surfaces peels off easily 7)the chrome ring around the shift know is peeling.

- Winston-Salem, NC, USA

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problem #3

Jan 232002

Jetta 4-cyl

  • Automatic transmission
  • 3,922 miles
I purchased the 2002 1.8T Volkswagen Jetta on 1/09/02. My service record begins on 1/23/02. From day one, I have pointed out that this car leaks/has wind noise from doors/windows. Seals were replaced on drivers side doors on 6/27/02. Leakage/moisture to date, is an issue. Now there is visible water damage and mold growing along drivers side. Issue- poor quality product. Dangerous mold growing-health factor! ignition coil failure twice! radio has blown twice- faulty wiring! car lunges when started or hard to stop once running. My situation is not "special". there are many others that have purchased this product and have their safety compromised. Ignition coil is a suppose to be a recall, but only when they fail. Volkswagen of America will not replace until you are stranded! this is a severe safety issue. Mold growing in my car is a severe safety issue.

- Florence, KY, USA

problem #2

Jan 292003

Jetta 4-cyl

  • Automatic transmission
  • 9,000 miles
The coils on my 2002 Volkswagen Jetta gls 1.8T are burning out. Volkswagen of America has informed me that rather than replace all 4 coils, I must wait until each coil burns out before they will replace it. I have a letter from them as well stating they are aware of the problem but can not do anything more about it due to a lack of coils in stock. I guess the letter is a way to shut the customers up. Apparently this is happening to over 500,000 people last I heard. I want this complaint logged and a personal note added and directed to Volkswagen of America (if possible), "I will not renew my lease on this lemon and I will never purchase another Volkswagen again." The coil issue is just one of the issues I'm having with this vehicle. The date below is the last time I went in for coil replacement and got to work late.

- North Bergen, NJ, USA

problem #1

Jun 282002

Jetta

  • Manual transmission
  • miles
Driver's door is bent. When closing there is a gap. Dealer first replaced seal, and currently door will be replaced.

- Hayward, CA, USA

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