2002 Volkswagen Jetta customer states that the catalytic converter warranty claim was denied for the second time and this is an appeal letter* the consumer stated the first denial lacked an actual reason and the second denial stated the repair to his vehicle was not considered an emergency. The catalytic converter and oxygen sensor were replaced.

- Brooklyn, NY, USA

The cabin of the 2002 Volkswagen Jetta emits a waxy odor that I am concerned represents engine fumes. I have had the car inspected by several mechanics, and, while they could identify the odor, they could not identify the source. This odor caused me and my passengers to suffer burning eyes and nausea.

- Brownsville, TX, USA

2 times I had to replace a faulty 02 sensor 1st time engine temp sensor. Rear left light burned out 3-4 times within 80 000km. Said it's easier to replace then find the problem at dealership. Have done oil consumption tests 1 litre of oil per 3161km. Saying that this normal. This dealership have recommended flushing the engine. Changing the grade of oil. Do not drive in rush hour traffic. Most of the consumption occurs on the highway and not in traffic. Change the oil instead of 8000 km at 5000km"?" this is what Volkswagen has recommended. The most interesting part was watching the mechanic when it consumed the most amount between oil consumption test. He started looking for leaks again & added oil. Rattling in driver side door and window fell into door passenger side. Fixed window and rattling still seems to be noticable.

- Baie D'urfe, 00, USA

September 2002 - leased 2002 VW Jetta 1.8T. July 2003 - check engine light came on, ignition coils had to be replaced per recall. November 2003 - plumes of black smoke came out of tailpipe - they determined the oxygen sensor needed replacing. November 2003 - (a day later) smoke still coming out of tailpipe, they determined there was oil in the turbo, they had to remove and install new turbo charger and there was an oil leak, they had to remove and install oil line. November 2003- car making whoosing noise, had to rescure loose intake hose. May 2004 - replace breaklight switch per recall. July 2004 - drivers side window fell - had to have both windows and clamps replaced per recall. (if this had happened after hours, my car could have easily been vandilized, fortunately it was during the day and I was near the dealer so they were able to get them wedged shut before they could get the car in to be fixed.) July 2004 (a day later) - battery died, got jumped and was towed to shop, it was determined I needed a new battery. No problems for almost a year, thought I was homefree... May 2005 - clacking noise in engine, sludge on dipstick and in oil fill cap. No oil light or check engine light ever came on. Had to also have hazard switch replaced per recall. I am currently waiting to see if they will cover the repairs under my warranty. My car needs to have the oil pan removed to see if there is any further damage. I was never told to you use synethic oil in my car and that apparently is the cause of the sludge problem. From looking online, it seems many more people than just myself have had this problem. VW needs to recall this.

- Aurora, CO, USA

On September 30th, I took my Jetta in to valenti Volkswagen to have a new and updated ECU installed. The unit was in stock, I received a call from rick in parts and made an appointment to come in that day to have it put it. When I arrived, I was told by the technician the ECU in my car had to be sent to Volkswagen to be reprogrammed and that I had to get a rental car while the ECU was out. I got a call from service on October 12th letting me know my car was ready to be picked up. When I arrived, I was told my ECU was still at Volkswagen being reprogrammed. The service manager was able to get a new and updated ECU in the mean time. I don''t know why they just didn''t install the ECU they had in stock on September 30th. I had to pay a total of $119.88 to enterprise for the rental vehicle. I''ve called in to Volkswagen care numerous times regarding this complaint and nothing was resolved. I told the reps I spoke to I wanted an explanation as to why my car was not repaired on the 30th when I brought it in. It took almost two weeks to fix it and I had to pay for the rental car, which was unnecessary. A copy of this has been sent to J.D. power and associates for their review. Sincerely, robert taylor

- Norwich, CT, USA