Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
43,090 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta seat belts / air bags problems

seat belts / air bags problem

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2002 Volkswagen Jetta Owner Comments

problem #11

Jul 172002

Jetta 4-cyl

  • Automatic transmission
  • miles


I was driving in downtown boston in a construction area traveling about 10-15 mph, when my airbags deployed. I contacted VW, they told me it was an accident that I hit something and that I would have to go through my insurance. I did not hit anything as there was no physical damage to my vehicle. I don't know the exact date, I would have to look it up in my records as it happened 4 years ago.

- Winhdam, NH, USA

problem #10

May 282006

Jetta 4-cyl

  • Manual transmission
  • 48,000 miles
: the contact stated while driving 45 mph the vehicle in front slowed without warning, the contact swerved to the right to avoid the vehicle. The left front impacted with the right rear of the slowed vehicle. The driver side air bag deployed with extreme force causing the contacts hands to be removed from the steering wheel while the vehicle was still in motion. The deployed air bag also obscured the contacts view. The vehicle then became airborne over a ditch and came to rest in a field. The vehicle was totaled. Seat belts were in use by both driver and passenger however injuries were sustained. There was a police report filed at the scene. The manufacturer was contacted and stated the airbag deployment was normal for this type of impact.

- Colorado Springs, CO, USA

problem #9

Jun 032006

Jetta 4-cyl

  • Automatic transmission
  • 24,000 miles
: the contact stated while driving 20 mph the driver and side curtain air bag deployed without warning. The dealer determined by computer diagnostic that a crash occurred although no crash actually occurred. The dealer can give no other reason for the deployment.

- Brooklyn, NY, USA

problem #8

Feb 232006

Jetta 4-cyl

  • Automatic transmission
  • 50,000 miles


: the contact stated the driver's side air bag deployed unexpectedly while driving at 60 mph. There was a police report filed. The police determined there was no debris in the road at the time of the incident. A representative from the manufacturer inspected the vehicle and discovered a dent in the metal in the rear of the vehicle. This was determined to be the cause of the premature deployment.

- Hawthorne, NJ, USA

problem #7

Sep 172005

Jetta 4-cyl

  • Automatic transmission
  • 42,995 miles
On 9/17/2005 I was pulling into my assigned parking spot at my condo. I was approximately traveling about 3 mph and had my brakes applied to maneuver into my parking spot. Upon reaching the curb, I applied pressure to the brakes and expected to come to a complete stop. However, my car lunged forward and ended up in my neighbor's living room. My car only stopped after taking out the brick structure and front window of her condo. Before making impact with the outside structure I attempted to brake twice with no response. The impact was substantial and yet the airbags never deployed. My car was towed to a garage that my insurance approved and not to the dealership who has serviced my car for all the current recalls and various problems. The recalls and problems include the brake light switch, replacement of the coil ignition, armrest break, alarm sounding for no reason, and the window falling into the door frame. This accident caused serious property damage and the police were called to the scene. The police acknowledged my skid marks and my attempt at applying the brakes. The situation was treated/cited as a car accident so that my neighbor and I could go through the proper procedures of her damages being reimbursed. I plan to prove my car is defective and a lemon. I would appreciate any feedback, advice or suggestions regarding my situation.

- Denver, CO, USA

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problem #6

Dec 202004


  • 6,000 miles
While driving 60 mph front air bags deployed without warning. Dealership was notified, but did not resolve the problem.

- Salt Lake City, UT, USA

problem #5

Aug 042004


  • Manual transmission
  • 205,000 miles


Airbag unit light came on for a third time. Vehicle was taken to the dealer on two occasions for repairs.

- Richland, WA, USA

problem #4

Jul 082003

(reported on)


  • miles
Consumer states while traveling 60 mph passenger's side air bag deployed without any indication.

- Littleton, CO, USA

problem #3

Oct 152002

Jetta 4-cyl

  • Automatic transmission
  • 98,000 miles
Consumer was involved in accident, in which the airbags failed to deploy, consumer was informed by the manufacturer that the force was not strong enough for the air bags to deploy.

- San Jose, CA, USA

problem #2

Jun 252002

(reported on)


  • miles
Consumer had a minor accident which caused minor damage to the front spoiler on the drivers side of the vehicle. Six(6) hours later, the passenger side air bag exploded. Volkswagen service dept. Couold not explain why it happened.

- N. Bellmore, NY, USA

problem #1

Jul 122002


  • Manual transmission
  • miles
Passenger's airbag cover popped off while driving.

- Hayward, CA, USA

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