Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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1.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
93,400 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta steering problems

steering problem

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2002 Volkswagen Jetta Owner Comments

problem #2

Apr 102009

Jetta 4-cyl Diesel

  • 94,000 miles

A D V E R T I S E M E N T S

My driver's side window suddenly stopped working. I took it to a repair shop and the mechanic said that piece that holds the window in place was stretched and about to break. When I spoke with a friend who used to own a Jetta of the same year, make, and model as mine, he said that the same thing had happened to his vehicle. He said that there had been a recall on this part. When I checked the NHTSA's web site, however, I could not find this recall. The consumer had problems with the engine and the sterring column was defective. The engine light illuminated right after the vehicle was purchased. Updated 06/01/09.

- Golden, CO, USA

problem #1

Oct 132006

Jetta 4-cyl Diesel

  • Automatic transmission
  • 92,800 miles
Volkswagen steering safety: The steering column on my 2002 VW Jetta will not lock in any reach or rake position. This causes the steering column to move up & down, and back & forth while driving. This an extremely dangerous condition can lead to several potentially dangerous and/or fatal situations: - the driver may be unable to safely steer the car. - unable to steer the car properly, the vehicle operator may endanger him/herself & passengers, other vehicles passengers, pedestrians, & property. - in an accident the driver air bag may deploy in the wrong position (too high, too low, too close, too far away) resulting in a potentially serious (or fatal) injury. The local VW parts dept says no part is available to fix this dangerous condition; an entire steering column is the only fix. Such expense is unreasonable (several hundred dollars); steering columns should last hundreds of thousands of miles, not 93,000 miles or four years. I made three goodwill contacts with vag (Volkswagen Audi group) prior to contacting the National Highway Traffic Safety Administration. My intent in contacting VW was to: - see that other VW owners with similar situations may not be aware that the steering column may not be secure and safe. - the only current repair available from VW is an excessively expensive replacement of the entire steering column. Many owners may not be able to easily afford this repair costing several hundred dollars. Such a condition may lead to accidents, injuries and potential fatalities. - the correction of this condition is a potentially inexpensive correction (a part that is probably less than 50-cents per car). I feel VW should take the initiative and cause the steering column supplier to correct the problem and issue a voluntary call-back & repair to vws having such a steering column, at no expense to owners, irrespective of mileage or time since purchase. In each of the 3 cases VW said the repair was not under warranty due to excess mileage.

- Ocala, FL, USA

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