The contact owns a 2009 Volkswagen Jetta sportswagen. The contact stated that the passenger side door locks were broken. The contact stated that the locks had fractured before and were repaired under warranty. The dealer advised the contact that the parts needed for repairs would not be available for approximately one month. The vehicle was not repaired. The manufacturer was contacted who offered no assistance. The failure mileage was 28,000. Updated 01/18/11 the consumer stated the front passenger doors are not exhibiting the same problem. Updated 04/19/11

- San Francisco, CA, USA

Purchased a new '09 VW Jetta sdn 2.5 L S and the second day I had it, I had to take to service dept. The door seal from drivers door was coming off, the car would smell like burning plastic and I noticed after 3rd trip ( in 2 days ) the rear brakes were "glowing" red hot. They said they could figure it out and said it may be a plastic coating they put on brake pads to keep rust from building up on the ship overseas! after the brakes constantly squeaking and having to take my new car in 2 more time with every excuse known to man, I was mistakenly told it was a defect and they changed them at no charge. My brakes are again going out and it has only been about 6-9 months. The concern is that they have not fixed the root of the problem as well as a seat belt indicator which has been faulty. I have had them make me take it in 3 times for that ( first time they couldn't duplicate the problem, so I was told to bring it in again ) and one passenger side was replaced but it is still happening and I fear that the combined brake and seat belt/ airbag issues could be dangerous! also troubling is in the last few months the drivers side rear door would not unlock by any means for on 3 occasions (the last which I called VW service to make an appointment for and never got a return phone call) the last time it was unusable door for 2 weeks then just started working again. It has not been attended to, but my fear is again, in a accident if someone was back there they may get trapped in car.

- Santa Monica, CA, USA