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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
40,255 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Volkswagen Jetta accessories - exterior problems

accessories - exterior problem

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2010 Volkswagen Jetta Owner Comments

problem #10

Jan 012013


  • 95,200 miles


The contact owns a 2010 Volkswagen Jetta. The contact stated that the rear driver side door lock failed. The contact stated that all the other door locks eventually failed. The vehicle was taken to the dealer where it was diagnosed that the lock actuators on each door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,200.

- Sandy Springs, GA, USA

problem #9

May 202013


  • 55,000 miles
Persistent problem with driver's side rear door lock - cannot alwayslock/unlock door with fob. Also sometimes all doors would lock when you exited the car, other times it would not. Sometimes the fob would unlock all doors other times only the driver side door. A child was secured in the back in a car seat and the fob sould not unlock the door so I could get the child out - had to use the door on the other side of the car. Dealer replaced the door locking mechanism on the rear door. Same problem re-developed on driver side front door at 70,000 miles - again dealer replaced door lock mechanism on that door.

- Flemington , NJ, USA

problem #8

Apr 182011

Jetta 4-cyl Diesel

  • 18,458 miles
We have owned this 2010 Jetta sportwagen tdi since brand new. Today 1/28/14 is the fourth time we have had to replace the lock mechanism on one of the doors. Part numbers 3B4-839-016-ap (left rear), 3B1-837-016-cg (right front) and 3B4-839-015-ap (right rear) have all been replaced at least once. Right rear latch has been replaced twice - only once under warranty. In looking on NHTSA web site there are 8 other reports of problems with latches in the 2010 Jetta. This is a serious safety concern because most of the reports (including mine) were for doors that would not unlock and doors that would not open no matter what the reporting party tried. Can you imagine if these latches failed in an accident and children sitting in the rear seats were trapped?

- Livermore, CA, USA

problem #7

Sep 012010


  • 100 miles


Remote control door locks. Since I purchased my 2010 VW Jetta tdi as a new vehicle, the remote control key has randomly not functioned properly to unlock the doors or trunk. The problem is not due to rfi. It can always be immediately corrected by using the manual key to unlock the vehicle, which seems to reset the locking system and allows the remote key to unlock the doors or trunk remotely. I have brought this to the attention of the dealer at every visit. The dealer has looked into it, been unable to replicate the problem, has reprogrammed the locks. It continues to be a random problem that I myself can't predict or replicate on demand, but want others to know about this annoyance.

- Aptos, CA, USA

problem #6

Sep 062012


  • 32,488 miles
Doors unlock with the keyless entry so I have to manually open the door from the inside- this seems like it is a safety hazard to me. I had three of the four door latches replaced (2 under warranty & 1 I had to pay for) and now the fourth door needs to be replaced. I will have to pay to get it replaced. It seems like this is a known problem why isn't the manufacture paying for it?

- Crofton, MD, USA

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problem #5

Sep 062011

Jetta 4-cyl Diesel

  • 70,000 miles
The contact owns a 2010 Volkswagen Jetta tdi. The contact stated that the passenger side door lock failed to engage. The contact mentioned that all of the other door locks became defective over time. The vehicle was taken to the dealer where the technician diagnosed that the door locks needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 70,000 and the current mileage was 84,000. Updated 02/20/13 the consumer stated the doors would not lock, when the vehicle was in motion and they could not be locked manually. Updated 02/21/13

- Groton, CT, USA

problem #4

Nov 142012


  • 45,000 miles


The contact owns a 2010 Volkswagen Jetta. The contact stated that while trying to retrieve a child from the rear seat, the driver and passenger rear doors failed to unlock. The contact was able to retrieve the child by entering the vehicle from the front and climbing to the rear of the vehicle. The vehicle was taken to the dealer where the failure could not be replicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000. The VIN was not available.

- Breinigsville, PA, USA

problem #3

Aug 022010

Jetta 4-cyl Diesel

  • 44,000 miles
Front doors do not lock manually or automaticlly.

- Groton, CT, USA

problem #2

Oct 112010


  • 41,200 miles
VW Jetta tdi 2010. On four occasions the car has completely died while moving slowly. (5 to 20 mph) everything in the car stayed on. I had to turn the key off. Place the car in park and restart the car. There was no indication of any problems before or after the car staled out. Nothing in the car turned off or on, except the radio after I turned the key to the off position. Also while driving door locks started to click open and closed at 65 mph. After 10 min of random clicking the doors locked and stayed locked. Airbag light came on while driving. The light went back off after 20 min or so. Has not come back on. Transmission is generally smooth, however at random it is very abrupt, even during gradual or steady acceleration/deceleration. Car has only one driver. Has only ever had correct fuel. Various other electrical problems began at 300 miles. All problems are random. VW continually dismisses me. It is going into shop again on Monday. From the sounds of it they do not expect to do anything to fix the car. Just drive it a few days and see if a problem happens. Car has put me in the middle of intersection with no control.

- Dracut, MA, USA

problem #1

Aug 182010


  • 1,100 miles
The contact owns a 2010 Volkswagen Jetta tdi (N/a). The contact stated that the doors were unable to be locked from inside the vehicle; they were able to be locked from the outside. Both the dealer and the manufacturer stated that the vehicle was designed that way and it could not be changed. The failure mileage was approximately 1,100.

- Laueer Hill, FL, USA

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