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10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
25,959 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Volkswagen Jetta fuel system problems

fuel system problem

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2010 Volkswagen Jetta Owner Comments (Page 1 of 7)

problem #122

Aug 022013

Jetta 4-cyl Diesel

  • 21,656 miles

A D V E R T I S E M E N T S

Vehicle stopped running after an audible ding, and a check engine message appeared on the dashboard display. Was able to restart with difficulty and proceeded about one block when the vehicle running stopped again. Vehicle could not be restarted and was pushed into a service station nearby. An attendant checked the vehicle computer and found low fuel pressure. We were then towed to a VW dealer. Dealer claims there is gasoline in the fuel tank. We have 4 months of fueling receipts showing diesel pump was used, last one two weeks prior to incident. The fuel tank at time of incident was at 1/4. prior to the incident, there were no symptoms of performance problems.

- Beaverton, OR, USA

problem #121

Jul 052013

Jetta 4-cyl Diesel

  • 87,300 miles
I am a 51 year old disabled man with full time custody of my 2 kids. I drive a 2010 VW Jetta tdi clean diesel bought slightly used with 38000 miles on it and just after the emissions warranty of 80000 miles ran out the diesel particulate filter failed on the car with under 88000 miles on the car and it's a $2400 repair. I filed a complaint with vwoa and after investigating they paid 100% parts and labor on the repairs. But 3 weeks later the same parts fail and another call was made to vwoa and I told them the same parts failed that were just installed and they refuse to supply the parts or labor to fix the car instead they are sending me a letter that they refuse to fix a $2400 emission problem and I will have to file for a emissions waver from the ct. Dmv. So my 2010 VW clean diesel will not pass it's first emissions test instead with the dmv waiver I will legally spew smoke and soot out the tailpipe of my VW clean diesel and after reading many VW tdi enthusiast forums there are lot and lots of other people with VW's with the same problem. So there is nothing clean about Volkswagen's clean diesel stay away from buying one.

- West Hartford, CT, USA

problem #120

Mar 112013

Jetta 4-cyl Diesel

  • 50,000 miles
This 2010 VW Jetta tdi occasionally stalls at speeds of less than ~30 mph and surges violently when starting from a stop and slowing to a stop. In a span of 3 months the vehicle has stalled 5 times, 3 times while beginning to move from a stop and 2 times while traveling at a speeds of less than 30 mph. The surging happens frequently but inconsistently. The vehicle has been brought to a VW dealer/mechanic to address these issues and the problem persists. The last time it went in to the dealer, the mechanic replaced the flywheel stating that it was the reason for the surging, however the stalling and surging remain a problem since the flywheel has been replaced. The vehicle has an automatic transmission and has never been filled with gasoline.

- Girdwood, AK, USA

problem #119

Jul 032013

Jetta 4-cyl Diesel

  • 70,100 miles

A D V E R T I S E M E N T S

Routine fuel filter replacement revealed metal flakes in the fuel filter indicative of fuel pump failure which could lead to engine failure at speed. Vehicle: 2010 Jetta tdi sportwagon (diesel).

- Hardwick, NJ, USA

problem #118

Jun 212013

Jetta

  • 86,000 miles
Vehicle failed after it was driven 200 miles post fill-up. The car was filled with diesel fuel in the morning prior to commuting into St. Petersburg and back to St. Cloud, fl, 206 miles round trip. We went out to start the car again and it would not start, and said service now. My wife, who drove the vehicle during the day reported no power losses or irregular behavior while she was driving the vehicle. Vehicle was towed to david maus VW where the tech found metal shavings in the fuel filter and diagnosed as high pressure fuel pump failure due to contaminated fuel. We have receipt from fill up in the morning showing diesel fuel purchase.

- St. Cloud, FL, USA

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problem #117

Dec 192012

Jetta 4-cyl Diesel

  • 58,500 miles
VW Jetta sportswagen tdi. Same incident as complaint 10508928 and apparently many others. The fuel pump "exploded" (dealer's word) sending metal shrapnel through the whole fuel system. Glow plug light came on first. Car died while driving on highway. VW fixed for free, and pretended that this was generous, when in fact it appears there should be a recall?

- South Pasadena, CA, USA

problem #116

May 302013

Jetta 4-cyl Diesel

  • 53,878 miles

A D V E R T I S E M E N T S

Pulled on to highway and vehicle suddenly stalled in middle of intersection. Engine went to idle. No throttle response. After several pedal presses it took off.

- Perry, MI, USA

problem #115

Apr 252013

Jetta 4-cyl Diesel

  • 73,455 miles
During a normal fuel filter replacement I noticed metal shavings in the fuel filter. Having been aware of the failure rate of the hp pump on the tdi's I took it to my local VW dealer the next day. The service manger assisted me personally. The technician removed the fuel filter and in the bottom of the fuel filter there were shavings present. He then removed tank fuel pump and there was no evidence of water nor gas found in the diesel tank. The dealership called voa's tech line and within a half an hour I was given a free loaner car. Most major parts were replaced in the fuel system including the hpp, the regular fuel pump, all four injectors and all of the fuel lines in the fuel system. The diesel in the tank was drained the tank was flushed out and refilled with fresh diesel as well as all of the fuel filters were replaced. The car was returned to me on the 30th of April 2013 with a full tank of diesel and completely detailed. The car seems to be running just fine but then again it was running just fine when I discovered the problem.

- Morrisville, NC, USA

problem #114

May 092013

Jetta 4-cyl Diesel

  • 40,500 miles
The car was fueled up with diesel fuel during a road trip. After driving for several hours after the refuel on the highway in the evening, the glow plug sensor flashed, followed by a sudden loss of power. The car was pulled over to the shoulder and unable to be re-started. The car was then towed to the closest VW dealer. The dealer determined that the fuel pump failed, causing metal fragments to be sent throughout the fuel system. VW dealer will not warranty the hpfp failure.

- Norfolk, VA, USA

problem #113

Apr 232013

Jetta 4-cyl Diesel

  • 53,000 miles
Engine stalled and shut off while I was at a 4-way stop sign. Car was towed to VW specialist center and was determined that tdi fuel pump and injector system had failed. VW specialist determined that this is a common event with tdi fuel systems. Fresh diesel fuel was fueled in my VW and drove for 6 miles to when engine stalled occurred. VW specialist investigated and determined there was no cross contamination of diesel fuel, with water or gasoline. Diesel fuel was 100% diesel in fuel system.

- Pembroke Pines, FL, USA

problem #112

Apr 162013

Jetta 4-cyl Diesel

  • 67,769 miles

A D V E R T I S E M E N T S

2010 VW Jetta tdi's check engine and glow plug lights went on. Vehicle error code read P0087. Vehicle entered "limp mode" and turbo stopped functioning. Towed vehicle to VW dealership for diagnosis suspecting imminent hpfp failure at my cost. Paid the dealership $100 to diagnose the vehicle. Dealer determined it was a secondary fuel pump issue, repaired the pump, and cleared the code, which cost me approximately $760. Within 2 hours of picking up my vehicle, the check engine and glow plug lights went back on, vehicle entered "limp mode" and then completed stalled. The vehicle would not re-start. Vehicle was towed back to VW dealership, this time at their cost. Dealer provided me with a rental car, at their cost. One day later, dealer diagnosed issue as a catastrophic high pressure fuel pump failure (hpfp). Due to the disintegration of the hpfp, shards of metal entered the engine and fuel system. The dealer informed me that a large portion of the vehicle's fuel system would need to be replaced as a result of this hpfp failure. While the vehicle is not under warranty any longer, VW chose to cover the repair (perhaps it is due to fact that I brought the vehicle in and made them aware of my suspicions, yet they chose to slough off my diagnosis). From the number of complaints that I have read about this same issue occurring to countless others, VW is clearly aware of the issue, and should most certainly recall this vehicle for this issue.

- Ellenton, FL, USA

problem #111

Mar 112013

Jetta 4-cyl Diesel

  • 45,750 miles
My wife was driving her 2010 VW Jetta S/w tdi dsg home from work and she noticed that it seemed to be running a little rougher then usual (in December when we had the 40K service done we were told that it needed a fuel filter and that would solve the problem...it did for about a week or so). When she slowed down for traffic the RPM's would fluctuate between 500 rpms and 1400 rpms and nearly stalling at times. Finally when she got off the exit ramp near home, the Jetta stalled and a check engine light came on. Once she was home I found that it was reading code P0263. The Jetta went to dealer on 3/13 and we got it back on 3/22. Unfortunately it stalled out on my wife on 3/23 after a short trip across town while dropping my son off at his friends house. She preceded to come home after dropping him off as the stalling issue occurred while making a turn and she was nearly broadsided by a SUV! had the vehicles collided, it would have been a direct impact to my wife and son's seats! the next morning I took the Jetta out for a drive to see if I could duplicate the problem and boy did I ever. Thankfully the dealer is close by and I was able to get the car there but not without issues. It stalled out on me 4 times in the 1.5 mile trip. I too was nearly hit by an on coming car while making a turn. Not to mention it stalled while trying to merge onto the highway getting to the dealership. During the first visit for the stalling problem, VW had the dealer drain my full tank of diesel as they thought I used bad fuel and this was not the case. Next they reprogrammed the fuel injectors and that did not solve the problem. So VW had the dealer replace a fuel regulator valve and that did not work as well. After two more times of reprogramming the fuel injectors the light apparently went out a so VW of America and the dealer felt it was fixed and safe for us to drive. I think not!

- Allendale, NJ, USA

problem #110

Aug 202010

Jetta 4-cyl Diesel

  • 500 miles
2010 VW Jetta 2.0 tdi cup edition: Entering traffic in first gear, at about 4000-4200 RPM, car had a complete loss of power. Engine did not die. I pushed in clutch and power returned. This has occurred monthly with no consistency since I purchased the car in July 2010. Occurs with a warm engine. Cold engine. Various levels of fuel, and various climate conditions. It has been taken to O'brien Volkswagen, a certified repair facility, every 3-6 months to have the issue resolved. Dealership can not replicate the issue and as a result has not solved the problem. Problem has been witnessed by three different passengers. A secondary stalling issue occurs between 1200-1800 with light gas peddle pressure. In this case, the car has a small pause or decrease in power. Down shifting and accelerating eliminates the problem.

- Salem, OR, USA

problem #109

Mar 052013

Jetta 4-cyl Diesel

  • 30,043 miles
Idiot lights came on, knocking sounds from engine, and car stalled. Had car towed to dealer. Dealer basically replaced entire fuel system. Appears that fuel pump disintegrated and sent metal chips into injectors. Car serviced at pacific Volkswagen, hawthorne California. Invoice no. [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Manhattan Beach, CA, USA

problem #108

Mar 012013

Jetta 4-cyl Diesel

  • 141,500 miles
Failure of high pressure fuel pump. This is a known weak point with the VW diesel Jetta produced in 2009 and 2010. They have modified the pump three times. I was traveling along us highway 41 in tampa Florida and the pump failed causing me to die out right on the highway around 4:00pm.

- Lakewood Ranch, FL, USA

problem #107

Feb 212013

Jetta 4-cyl Diesel

  • 70,000 miles
Car stalled out at the traffic stop light. All attempts to restart failed. Car was then towed to the nearest garage. Subsquent tested and diagnosed by mechanics showed fuel system failed to pressurized. The mechanics suspected it might be due to fuel contamination. Checked receipt to verify that the previous fill up (at the shell station) was indeed diesel. Called the station to inform of incident, and to inquire if anyone else informed of similar incident; none, was the reply from the gas station manager. Currently, the car is inoperable, and the VW dealer service station recommend replacing injectors, and all the fuel pumps.

- Ocean Springs, MS, USA

problem #106

Feb 052013

Jetta

  • 32,000 miles
Car failed to start was towed to hallmark VW who informed us that it was a hpfp failure. Research suggests this is an ongoing issue as NHTSA does have an investigation into this issue. Awaiting fuel sample from analysis but have receipt from fuel in vehicle stating "diesel fuel".

- Clarksville, TN, USA

problem #105

Jan 312013

Jetta 4-cyl Diesel

  • 84,000 miles
My wife was trying to merge onto a busy highway and the motor died. She was able to coast to the breakdown lane. I feel this could have been a deadly had it happened in front of a loaded gasoline tanker truck or someplace where there was no breakdown lane or in the high speed lane. This should be a safety recall that VW should take seriously.

- Ashby, MA, USA

problem #104

Jan 272013

Jetta 4-cyl Diesel

  • 39,950 miles
Esp error. Car would not start. Condensation in charge air intake system caused failure in esp system and air intake.

- Maplewood, NJ, USA

problem #103

Feb 022013

Jetta 4-cyl Diesel

  • 46,243 miles
While driving at 25 mph near my home glow plug warning light came on. Stopped car. Then restarted and glow plug light stayed on. Shortly thereafter check engine light came on. I drove the short distance home and noticed severe loss of power. Did not drive the vehicle again and at first opportunity had vehicle towed to local dealership. According to dealer vehicle suffered a catastrophic failure of fuel system and needs to be completely replaced; this includes but not limited to fuel rail, high pressure fuel pump, all pipes and hoses, subsidiary fuel pumps, and high pressure cleaning of fuel tank. Volkswagen has accepted responsibility under limited powertrain warranty.

- Summerland, CA, USA

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