VW issued a recall (20E064000) for the transmission failing to engage though VW is claiming vehicles within the year range specified and with the exact same problem are not included in the recall. A quick search on complaints on Safercar.gov will show VW is not actually fixing this issue but pushing customers along saying they are not covered. This is a huge safety issue that VW is skirting around. I was told my car - within the years affects and with the same problem - is not included in this recall.

- Windsor , CT, USA

The transmissions on the 2013-2016 Jetta Hybrids have an extremely high failure rate. These transmissions fail without warning and leave the car without propulsion and deactivate the regenerative brakes causing the car to behave erratically. VW issued a recall (19V866000) but are claiming owners within those model years with the exact same issues are "not covered". I have experienced this myself and you can find many many many examples on the complaints section of this website. VW issued a recall but is claiming everyones vin is not included.

- Windsor, CT, USA

1. Fuel pump control module shorted out and electrical fuse was blown. 2. Yes, the part is available for inspection. 3. Vehicle completely shut off while driving on the road without any prior dashboard indicators or symptoms of something going wrong. 4. Part #1K0-906-093-J manufactured by Kuhnke a tier 1 supplier for VW. Fuel pump control module is mounted on top of gas tank area and was melted and shorted out, and a thorough inspection, and replacement was done by the VW dealer: Diehl Toyota/VW, Butler, PA. 5. This same issue was a recalled on 281,000 VW models as per NHTSA bulletin #20AE. VW recall #17V509000. 6. VW said my VIN is not included in the recall. But, it the exact same failure, part, and manufacturer of the part for VW/Audi. So WHY? is my VIN not included. It doesn't seem to be batch related, but a design defect. 7. Vehicle would not restart and could not be driven. It was flat-bedded to the dealer.

- Cranberry Township, PA, USA

About 2 days after having my fuel injectors replaced due to a total loss of power while driving/in conjunction with misfiring, I got the hybrid light. It was in a residential area. I noticed RPM's and charge levels were fluctuating along prior to loss of power. Total loss of power again. Shut off vehicle. Waited a minute. Turned vehicle back on then continued driving. Had one additional loss of power but the hybrid light didn't come on. The transmission indicator showed a wrench instead of "D" the check engine light illuminated and the vehicle failed to move forward despite hearing the engine rev.

- Killeen, TX, USA

2013 VW Jetta hybrid has check engine light come on and go off intermittently. Car was taken into VW dealer to evaluate. Dealer proceeds to say transmission is defective, clutch was malfunction & oil was leaking. According to a new recall in 2/2020, VW mentioned that if the software recall was not addressed issues with the transmission & clutch could occur. When car was taken and evaluated it was found to have all of the possible problems listed with this recall

- San Antonio, TX, USA

Engine light came on, right after car would not go into gear and car became inoperable. The consumer stated while driving the transmission failed. The vehicle was towed to the dealer. The dealer advised a recall would soon be released and to wait until then for repairs. The vehicle was partially repaired. The manufacturer stated any further repairs were not included in the recall.

- Lakewood, CO, USA

Hybrid emotor (electronic traction motor ) fails at 100K miles. Can cause sudden failure and fire. VW does not consider this part as pzev and does not follow California pzev law.

- Millersville, MD, USA

The engine will shut off when car is in traffic or coming to stop. Engine RPM will go to zero and power steering and power braking is lost.

- Prairie Village, KS, USA

On December 8, 2016 we purchased a 2013 VW Jetta hybrid with extended warranty. Within 3 months it was losing power, jumpy and not driving correctly. This was for my 16 year old son. It would lose complete power on the street. Not ideal for a brand new driver. Towed it to dealer, told needed new transmission. Four weeks later we finally got car back. Still noticed a jumpy feeling when driving but assumed dealer fixed correctly. In November 2017 same thing happened, loss of power, jumpy, not safe at all. Towed in to dealer again and they said vehicle needed repairs of 12K and not covered by warranty. I could not pay that nor could I not understand why it wasn't covered"?" dealer said car was undriveable and they gave us $500. I still owe 11K on the loan. Please help, I am just sick about the way I was treated and the debt I incurred for no reason. I really feel like this was a lemon.

- Mckinney, TX, USA

The contact owns a 2013 Volkswagen Jetta. While approaching a red light, the vehicle stalled and the check engine and glow plug warning indicators illuminated. The vehicle was towed to Volkswagen of ocala (5135 sw college road, ocala, fl 34474) where it was diagnosed that the high pressure fuel pump failed and the engine needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 34,890.

- Sparr, FL, USA

Received a hybrid system error on 01/02/2018 while driving to work just within my neighborhood, then it disappeared and I noticed the gas mileage was getting way out of control (usually get 50/gal, then got less than 30/gal). I knew something was off especially since I have been asking the dealer to check the transmission at 53K (had a previous Jetta with transmission issues). After keeping my car for a month, the dealer put in a clutch only to call back to say they now needed a full transmission and it would have to be inspected and tested by the warrant company. Another 15 days and the transmission was finally added. The transmission has been fixed but the gas millage has not been restored. Called the dealer and said that I am bringing it back at the end of the week. After have both a regular 2009 and a 2013 Jetta hybrid with the same issue, I no longer want anything to do with VW vehicles.

- Suitland, MD, USA

"fuel pump defect". my 2013 VW Jetta has been randomly stalling out in mid commute within the last few months. I will be driving and the vehicle just cuts off and I have to crank the car back on and being mindful of ongoing traffic. This is increasing becoming an issue as I initially thought it was a random occurrence however as this has repeatedly occurred out of no where when I'm traveling in heavy traffic it has become very scary in an accident occuring. I saw that there is a recall on select VW vehicles however it does not include my vehicle which appears should also be immediately included as this is a serious safety issue with this vehicle.

- Birmingham, AL, USA

I purchased my 2013 Jetta on end June 2017 for 47 K miles from hayward certified used vehicle dealership in California. Couple months after the purchase, my car start to show problems with car stalling. It has been four time in less than one month time where the car completely shut down while driving for no reason.. the first time I was driving on the frontage of I-35 South, on 50 mph, it shut down out of blue, I was luckily enough to be able to pull over and park on the grass, I had to turn the car off and retry the car again and it worked fine. The second time I was driving on the West william cannon dr on way to home, it shut down for no reason again on 45 mph, again I was capable to pull over, shut down and restart again, did not work for 10 minutes then I tried again then it worked. Third time I was on way to my friend home, at the stoplight I was planning on take a left turn on my way to little Texas lane, and it shut down for no reason, I had to react fast and hoping that it would start again in order to not cause traffic, it worked fine again. The fourth time I was driving 70 mph on highway of I35 South, it suddenly shut down again and I had to be very careful to slowly pull over to the side with no power in the engine and luckily there was not much of cars at that time. I was very lucky, because I could easily being in an accident. I have contacted the dealership in austin where I was located at that time, they could not find anything. It is frustrated because I do not know what to do and I need to return to California and I do not feel safe driving with this car at all because of my safety.

- Newark, CA, USA

Fuel system failed causing metal shavings to go throughout the fuel system. Entire fuel system had to be replaced.

- Tehachapi, CA, USA

While driving up hill on a city street traveling at 40 miles per hour the engine lost power. Fortunately traffic was light at the time and I was able to get to the side of the road before the engine lost all power and later would not restart.. if this was on the highway, I would have been disabled in traffic lanes creating a hazard for myself and others. Various warning lights came on at the time the engine lost power. I later found out the problem was a 'catastrophic' high pressure fuel pump failure. This is a known problem for which Volkswagen has blamed on incorrect or poor fuel. This was not the cause the pump failure in my vehicle and points to problems with the part itself. I learned that Volkswagen provided an extended warranty for high pressure fuel pumps, but only up to the 2012 model year. (my vehicle is a 2013 model.) my vehicle had 70,657 miles on it at the time the problem occurred.

- Glendale, CA, USA

Left my house to go to the grocery store. Grocery store is about 3 miles from my house. Was therefore maybe 15 minutes, then went across the street to buy lunch. Parked car outside restaurant, and was taking my food to go. Got back to my car about 5 minutes later to head back home. About 5 minutes after leaving restaurant I was crossing busy intersection when my glow plug light came on, within in minute my car had completely stalled out and did not come back on. Car was towed to VW dealership and I was told my high pressure fuel system had exploded and everything has to be replaced. The repair estimate I was given is for $6,374.48.

- Lawerenceville, GA, USA

I purchased the car on 3/2013, by 5/2016 the ac compressor failed and I had to pay $1,000 to replace, 2 weeks later the fuel pump failed and the car stopped in the middle of the road while driving, this was very unsafe I had my child in the back seat and we could have had a serious accident. The VW refuses to repair because a they say it's not a defaulty fuel pump. The dealer service states it should be approved and covered for full repair. Now, I have a $4,000 bill I can't pay, a car I can't drive and a car payment for a car I can't drive. I need help with this defective fuel pump.

- Palmdale, CA, USA

The problem showing error code P0087, P0387 high pressure fuel pump failure, the cost of expensive to repair, difficult to meet warranty related power-train & engine. It has been twoce break down. Its third break down. It only 62K mileages on it. VW want to working on it due of out of warranty cost. I am not happy that VW is not qualify to inspect part problem cause. I hope it is affect other customers who have simply problem with hpfp.

- Sunnyvale, CA, USA

While driving in my neighborhood I drove away from a stop sign and lost engine power. I pulled over and saw my glow plug light on and the check engine light on. I put the car in park and turned it off and then tried restarting it. No luck. I had the vehicle towed to the closest VW dealer in my area and the next day was told my high pressure fuel pump had failed and before they would fix the issue a fuel sample would have to be tested. I asked why and they said there has been issues with misfueling with unleaded gasoline and they said they believed I did not misfuel my car but were following VW's new service protocol. It has been 16 days and I was told they sent my fuel sample to the wrong place and it never made it to the "independent" lab. So now I wait and the car has not been touched. My vehicle ran normally until the complete failure of the hpfp and my car is under the new car warranty still. I should not have to be dealing with this and be told if the diesel is not up to specs that I responsible for the guestimated $7,000 bill. There are so many cases of this issue and even the dealer admitted the car is not designed for the quality of fuel we have in the U.S. and it makes me concerned that car should not be produced if it cannot handle our fuel, roads, emissions testing, etc.. I am absolutely frustrated, upset, and do not trust the service by the dealership any longer and do not event want to own my car anymore. I will never buy another VW again.

- Darien, IL, USA

The contact owns a 2013 Volkswagen Jetta. While driving at various speeds, the vehicle hesitated intermittently when the accelerator pedal was depressed. The vehicle was taken to an independent mechanic and the diagnostic monitoring machine indicated the high pressure fuel pump was faulty. The vehicle was taken to the dealer and the diagnostic machine also indicated the same failure. Since the vehicle did not experience the failure while at the dealer, the contact was informed that no repairs would be performed. In addition, the contact received a recall notice for NHTSA campaign number: 14V656000 (suspension). After taking to the vehicle to the dealer, the contact was informed that no repairs would be done, even though the rear end sustained visible damage. The manufacturer was notified of the failures. The failure mileage was 50,000.

- Draper , UT, USA