Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: VW updated the Jetta's interior and added new features like backup cameras to certain trims. Time will tell if these adjustments start falling apart.

5.3

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17,420 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Jetta fuel system problems

fuel system problem

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2013 Volkswagen Jetta Owner Comments

problem #5

Sep 232015

Jetta 4-cyl Diesel

  • 44,800 miles

A D V E R T I S E M E N T S

On Wednesday September 23rd at or around 3:40 pm, I pulled into an arco fuel station to top off my vehicle. I still had a 1/4 of a tank left but decided to fuel up anyway. The vehicle took approximately 11 us gal of no. 2 diesel fuel. After fueling my vehicle, I drove off the fuel station. Approximately 3/4 of a mile away from the fuel station, my engine stalled out and then the glow plug icon on my instrument cluster began to flash. I had my vehicle towed to the nearest VW dealership service department. The following day the service technician contacted me and informed me that my high pressure fuel pump(hpfp) had failed and that it had contaminated my entire fuel system with metal shavings. The way the technician explained what had happened to the fuel pump was, "your fuel pump grenaded", his exact words.

- San Diego, CA, USA

problem #4

Feb 012014

Jetta 4-cyl Diesel

  • 11,000 miles
I was driving as normal when the glow plug light began flashing, along with the check engine light and I lost all power.thankfully I was on a residential street, and was able to safely pull over and have the vehicle towed to the dealer. Diagnosis was complete fuel system failure caused by high pressure fuel pump destructing itself and sending metal shards into the system. Initially dealer suspected contaminated diesel. Upon analysis of fuel dealer confirmed that only diesel was present in the system and the damage was caused by a faulty high pressure fuel pump. As a result of this all fuel system parts are having to be replaced including injectors, hpfp, lift pump, fuel lines etc etc. VW is covering repairs under warranty as they should, but clearly the ongoing issue of hpfp failures in VW tdis has not yet been fully resolved.

- Silver Spring, MD, USA

problem #3

Dec 172013

Jetta 4-cyl Diesel

  • 19,000 miles
I was driving the car approximately 40 miles per hour on a straight road, when all of the sudden the engine lost power and I started coasting in the middle of traffic. I would press the gas and the engine would rev, but no power would be delivered. It was unlike anything I've experienced before with the car. It was like I was in a false neutral, the rpms would increase but the car would not accelerate when I was pressing the gas pedal. Since the car would not regain power, I was forced to coast to a halt in traffic. When I tried to remove my key to power down the car, it would not let me take the key out of the transmission. It was as if the car thought that the transmission was not yet in park even though it was. After a few seconds I was able to remove my key, when I turned the car back on, the problem seemed to go away.

- Fargo, ND, USA

problem #2

Nov 082013

Jetta 4-cyl Diesel

  • 6,800 miles
New 2013 Jetta tdi with less than 7000 miles had a catastrophic diesel engine failure on I-5 northbound in Washington state. Diesel engine light came on, cruise control failed, lost power. Luckily I was coming up on an exit and able to safely pull off. Was traveling at the speed limit rate of 70 mph. Found out from service that it was a high pressure fuel pump failure and that they were going to have to replace the entire fuel system. Could have ended up in an accident if I had not been able to pull off. Did research on the internet and found out that this is a known problem. Trying to get VW to replace the car, cannot depend on it now. There needs to be a recall on those fuel pumps! I was two hours late for a extremely important meeting in seattle that I could not be late too.

- Beaverton, OR, USA

problem #1

May 242013

Jetta 4-cyl Diesel

  • 5,500 miles
The car completely lost power while in motion and I had to pull off the roadway in heavy traffic. The dealer told me that the tdi (diesel) fuel system had a complete failure and imploded into many very small metal parts. VW is replacing the entire fuel system, but not the engine. I believe metal in the fuel lines is cause for a complete engine replacement as they cannot prove the contamination was limited to the fuel lines. The car is less than 4 months old and has 5500 miles total.

- Alamo, CA, USA

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