Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
58,921 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Passat body / paint problems

body / paint problem

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2002 Volkswagen Passat Owner Comments

problem #3

Feb 012010


  • 89,500 miles


I was filling up my windshield washer fluid and was trying to put the cap back on my 2002 Passat when the hood strut failed and the hood crashed down on my forearm, pinning my arm between the hood and car frame. I screamed out both in pain and not being able to pull my arm free and had someone rush over to me within seconds. However, the hood latch had engaged but would not release since the hood was not closed all the way, my arm blocking this from happening. The first gentleman tried to alleve the pressure on my arm, which had already started going numb, while he called out for someone else to come and help and bring a heavy metal bar to pry me out. The second gentleman came with a large wrench and was able to bend the frame enough for me to pull my arm out. Major indent of my forearm had me make an emergency room visit. Xrays showed nothing was broken though 1 week later I am still swollen and sore. About $1900 body damage to car, as well as at least $250 medical. My mechanic never had an issue with the hood strut, so this incident came as a total surprise to him. He has ordered a replacement strut to be installed tommorow.

- Aspen, CO, USA

problem #2

Jan 072006

Passat 4-cyl

  • Automatic transmission
  • 47,000 miles
Water leakage in 2002 Passat 1.8T gls. After rain, water seeped in through faulty pollen filter housing. Fried engine cluster. After being returned, water continued to seep in. It corroded electrical wires and caused many problems. After 5+ dealer visits, no one was able to fix it until I personally stripped all carpeting and found the faulty wire. Dealer had told me filter housing was susceptible to water leakage, and yet he did no fix it...

- Fairfield, CT, USA

problem #1

Dec 232005

Passat 4-cyl

  • Automatic transmission
  • 40,264 miles
: the contact stated the cowling drainage became filled will debris causing water to enter the transmission module. The vehicle lost partial power. The vehicle was towed to a dealership. The dealership cleaned the cowling drains, repaired the wiring and battery. Additionally, the brake booster, the transmission module and the carpeting were replaced.

- Fairfield, CT, USA

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