Feb 2018 VW replaced the airbags and clock spring. Approximately one year later, the airbag lights came on together with the ABS and tire pressure lights. I have no power to the steering wheel, no horn etc. My steering is getting tighter and tighter to turn. I'm sure this poses some sort of a safety risk especially when this is the only vehicle I have. I wish VW would correctly identify the problem and issue a nationwide remedy to cure this defect. The sooner the better since VW has known about this since 2011. All of this happened overnight while my car was parked. I got into it to go to work and this is what happened. Please help your consumers to cure this defect and not put a band-aid on it.

- Bay Minette, AL, USA

Takata recall. 2017 had airbag recall completed, no issues prior to recall. After recall, horn sounds while driving and while vehicle is running, and can't be shut off. Dealership refuses to fix, identifies as new problem. Changed clock spring to fix horn issue for $500, horn now intermittently sounds while driving, steering wheel controls, and cruise controls no longer work.

- Truxton, NY, USA

Airbag clock spring failure after previous recall work was performed. Encountered steering wheel resistance to cornering and heard crunching noise as airbag light came on. All steering wheel controls including horn were lost. Volkswagen dealer service stated over phone that this was unrelated to previous recall and would not be covered.

- Farmington, MN, USA

Door lock actuators fail to lock car doors. Have had to replace 3 door lock actuators on a 2012 VW Passat over approximately 4 years. There is no option to lock the door with a key or manually from within car. The door does not lock when using key fob or lock switch. The car alarm does not go off when door is opened after the car has been locked with fob. When driving the car, after every stop, the doors try to lock again when car moves. Safety issue that door is not locked when driving and also safety issue cannot lock car to keep people and property safe from someone outside..

- Little Elm, TX, USA

I received a safety recal 69L2 stating that the steering wheel clock spring in my 2012 Volkswagen Passat could fail. The clock spring did fail and was repaired in 2015 under the safety recall. On Oct 5th 2018 the steering wheel clock spring failed again and Volkswagen refused to repair it under the 2015 recall. With a broken clock spring the driver air bag is disabled. The horn is disabled and all controls on the steering wheel are disabled. The steering wheel clock spring broke as I was making a normal right hand turn into my driveway.

- Petaluma, CA, USA

The contact owns a 2012 Volkswagen Passat. While driving approximately 20 mph, the vehicle failed to accelerate and the electronic power control (epc) indicator illuminated. The contact called and took the vehicle to teddy Volkswagen (718-920-1400, located at 3743 boston rd, bronx, NY 10466) where the epc indicator was reset, but the failure recurred. While the contact was headed back to the dealer, the failure recurred. The vehicle was pulled over and, when restarted, the epc indicator turned off. As a result, the dealer stated that there was no failure with the vehicle. The manufacturer was made aware of the failure and stated that the matter would be referred to the regional director. The regional director called and stated that nothing could be done unless the failure recurred. The vehicle was not repaired. The failure mileage was approximately 90,500.

- Yonkers, NY, USA

Clock spring failure resulting in airbag, steering wheel control, and horn malfunction. This seems to be a big issue with other VW owners by doing a simple google search.

- Alhambra, CA, USA

The epc light keeps flashing and everytime the car is taken to the VW dealership the replace part but the problem remains. When this happens the car looses power and it stals. Sometimes it would shut off without warning and that could be very dangerous.

- Eden Prairie, MN, USA

My airbag light came on and the horn stopped working as well as the buttons on the steering wheel. Took my car to the dealership for 2 recalls and they said the problem is with my clock spring. One of the recalls they are doing replaces the clock spring cover. They quoted me a new clock spring for ~$500. They are replaced the clock spring cover for a clock spring that is defective.

- Columbus, OH, USA

In March of 2016 our clock spring was replaced due to a NHTSA mandated recall. In October of 2017 our airbag was replaced in the takata recall. In January of 2018 the horn started malfunctioning while turning the steering wheel and at times while going straight. This occurred while we were traveling out of town. Fuse was pulled and then replaced by dealer when brought in for service. Couldn't duplicate issue. Same issue occurred end of April. Brought in for service and they informed us the clock spring was broken. It was not under warranty and would be $741 to fix. We declined. We feel this should be covered since a recalled replacement part has failed again in less than two years.

- Frankfort, IL, USA

Airbag warning light comes on dash when driving. It appears to only come on while driving on the highway at over 50 mph. I have had current takata recall warranty work completed already. Volkswagen said this is a separate issue and would not cover under recall warranty. Specifically, they said the air bags will not deploy while this warning light is on if involved in an accident.

- Minneapolis, MN, USA

The contact owns a 2012 Volkswagen Passat. When the vehicle was started, the air bag indicator illuminated and the vehicle lost power. The vehicle was taken to Ontario Volkswagen (701 South kettering dr, Ontario, ca, 91761) where it was diagnosed that the clock spring was out of warranty. The manufacturer was made aware of the failure and stated that the warranty expired. The vehicle was not repaired. The failure mileage was approximately 80,000. Carfax not able to display VIN records updated 9/26/18

- Corona, CA, USA

Got a recall on clock spring in 2016 had it repaired. Went out and light is now on. Told I have to replace the whole clock spring for over $500. I was told it happens, but I just saw that there is an investigation. Dealer told me that I am responsible.

- Rogers, AR, USA

Had a clockspring failure in 2012 Passat, causing air bag warning light, and failure of all steering wheel controls. Have noted recall for this item for cars produced just prior to mine based on VIN sequence. VW apparently did not correct the issue in production because I have had the exact issue covered in the recall, yet my car is not covered. Cost was over $600 for repair. The recall should be expanded based on these failures and what I have seen on repeat failures after the recall was done on many cars. It should be obvious that their initial fix is not a true fix for the issue.

- Decatur, AL, USA

Clock spring failure after recall service was performed. 2-8-2018 - upon starting to drive when I turned the steering wheel I heard a scraping sound in the steering column and then the air bag light came on indicating air bag not working, all control switches on the steering wheel and horn was not working. I had the recall for the protective cover over the steering wheel clock spring installed at the VW dealer in March 2016. VW dealer and the corporate customer service tell me the replacement of the clock spring is not a warranty issue since the recall was performed over 12 months ago. It's obvious to me that the cover recall fix was not the correct fix and possibly caused the problem I now have with the car. Since VW knew there was a re-design of the clock spring to correct a design flaw the cover recall should have been to automatically replace the clock spring with the improved design. I'm being told I'll have to pay $500 to make the repair which I find very unfair in light of the re-design for the part or the possibility the recall repair was not correct and may be the cause of the probelm now.

- Charlotte, NC, USA

Clock spring failure again after recall was done

- Lake Stevens, WA, USA

In 2016 my clock spring broke and was replaced as part of the 2015 clock spring recall. In January 2018 my clock spring went out again. I currently have an airbag light on, the horn is not working, and all controls on the steering wheel do not work. The clock spring that was replaced as part of the recall has failed and VW refuses to pay for a replacement. Thank you

- Hazard, KY, USA

I was part of a recall to replace the clock spring on the steering wheel. I did not have a problem before, now about three month after we had it done the steering wheel electronics do not work and the airbag light is on. Also about the same time as the previous problems started I noticed the air is not blowing as much on the passenger side. It is also blowing cold when we are calling for heat.

- Riverside, OH, USA

Clock spring broke again on 2012 Passat, VW refuses to fix stating it was out of the spare part warranty when the first recall was completed. Air bag light is on, steering wheel controls do not work, and front driver airbag probably won't go if I am in a crash. VW is putting my life at risk because they do not want to foot the bill for a bad part in their vehicles.

- Appleton, WI, USA

Twice the clock spring has broken and had to be replaced. My vehicle was not identified under the 2015 clock spring recall. I bought the vehicle new, first replacement at approx 60,000 miles in December 2014, second replacement at 119,000 miles today. The vehicle is less than 6 years old. 5 times (including clock spring repair) I have taken the vehicle in for repair due to warning light indicators

- Punta Gorda, FL, USA