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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
52,163 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Passat fuel system problems

fuel system problem

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2013 Volkswagen Passat Owner Comments (Page 1 of 2)

problem #32

Nov 062016

Passat

  • 100,800 miles

A D V E R T I S E M E N T S

The high pressure fuel pump (hpfp) failed while the vehicle was in motion (<10 mph) on a county road, causing the engine to stop, and disabling the vehicle on the side of the road. After being towed, an inspection by the VW dealer revealed that the hpfp failure sent mental pieces throughout the fuel system, including through the fuel filter, ultimately clogging the fuel injectors and rendering the car inoperable. The engine would crank but would not turn over. The dealer noted there was no evidence of gasoline contamination in the fuel tank. This failure occurred with ~1/4 tank of diesel fuel and no other indication of why the pump failed. No indicator lights illuminated on the dash before or after the failure. This failure is not covered under warranty and has resulted in a +$5,000 owner out-of-pocket cost to get the vehicle operational again. VW has extended the warranty on the hpfp for the same vehicle make/mode for 2012 model year but this vehicle is a 2013 and thus not covered. This occurred on a 2013 VW Passat tdi with ~100,800 miles.

- Tehachapi, CA, USA

problem #31

Oct 012016

Passat

  • 70,000 miles
Driving down the expressway at 70mph, when suddenly the vehicle lost power and turned off. The car stopped functioning. It was a dangerous situation. Had to suddenly pulled over on a very busy highway. When the vehicle came to a stop, I tried to restart the vehicle with no success. Car was towed to the dealership. I was informed that it was a failure of the high pressure fuel pump (hpfp). Was told the entire fuel system would have to be replaced. Approximate cost to repair: $5826.09. I know they extended the warranty on the hpfp for the 2012 Passat. What about the 2013?

- Mcallen, TX, USA

problem #30

Oct 292016

Passat

  • 89,094 miles
The contact owns a 2013 Volkswagen Passat. While driving approximately 50 mph, the vehicle lost power without warning. The vehicle was pulled over to the side of the road and failed to restart. The vehicle was towed to a local dealer where it was diagnosed that the high pressure fuel system needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The failure was not remedied. The failure mileage was 89,094.

- Coalinga, CA, USA

problem #29

Sep 292016

Passat

  • 31,550 miles

A D V E R T I S E M E N T S

Reductive agent heating element and/or level sensor failed. Car has less than 32,000 miles on it. The repair was covered under our certified pre-owned warranty, but I see that this seems to be a common part failure, so I want to report it.

- Tallahassee, FL, USA

problem #28

Sep 232016

Passat

  • 110,000 miles
156 miles into a 200 mile trip the vehicle lost power climbing a grade on a highway. At first it felt like the road was washboarded but after changing lanes the 'washboard' feeling remained and I thought it was a flat tire. Within a few seconds of changing lanes the vehicle lost power - 60mph to 30mph in a second. I pulled off the road, vehicle was still running but had very little power to move forward. Had vehicle towed to nearest VW dealership. Was informed the hpfp had failed due to metal shaving in the system. Pump, rails and injectors need to be replaced. Vehicle has 110K miles on it. At 80K I had one of the injectors replaced at a VW dealership - car was having symptoms of power lag and intermittent 'washboard road' feeling when accelerating. Was told at that time the injector 'just went bad, happens sometimes' - now I am sure the system was going bad and should have been addressed before it became catastrophic. Not covered by VW, $5K repair.

- Rainier, OR, USA

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problem #27

Sep 222016

Passat

  • 50,294 miles
Check engine light / malfunction indicator lamp came on in car. I was about 1 mile into my commute to work driving around 50mph.took to Volkswagen dealer and car had P203B, reductant level sensor circuit which was a damaged ad blue sensor. Mechanic and sales advisor mentioned that this part is critical and the car will shut off and not start until replaced. I was forced to fix or be left with a non-running car. Sales advisor mentioned that this part has been updated and fixed by Volkswagen and that the new part will not malfunction for newer cars. I'm not sure if the car would shut off in the middle of an intersection or on the interstate, but it could be a major safety hazard. I feel this part should be recalled and people who paid to have this fixed be re-reimbursed. I feel screwed to have a non-sellable diesel vehicle and then get hit with another $1175 part for a device that is supposed to clean up diesel exhaust emissions.

- San Antonio, TX, USA

problem #26

Jul 132016

Passat

  • 34,000 miles

A D V E R T I S E M E N T S

Fuel pump failed at 34,000 miles. Check engine light now on permanently. Independent state license diesel shop confirmed pump breaking down and releasing metal into the fuel system. Metal from pump has destroyed fuel injectors. Repairs estimated at $6.069. Pump is covered by warranty, but dealer argues bad fuel caused the failure. VW dealer states they took a sample of the fuel to a lab and had it tested...while the car was in the shop for the day. Dealer does not have a copy of lab report, which indicates they are lying.

- Franklin, MA, USA

problem #25

Sep 192016

Passat

  • 66,000 miles
Cel came on, code for for failing reductant level sensor P203B implausable signal. Car has 66,000 miles, cared for to the letter. VW wants over a $1000 to repair. This is an extreamly common failure not possible ofr the owner to induce...

- Santa Clarita, CA, USA

problem #24

Sep 142016

Passat

  • 70,000 miles
On Sept 14, 2016, while driving, my car began losing power, glow-plug indicator light started flashing, and then the car immediately stalled. From first sign of trouble to complete power loss was less than 60 seconds. Scary stuff when your on the highway. Had to be towed to the VW dealer. After I explained how the car had lost power and shut off, the service department suspected it was a high pressure pump failure. The next day, the service technician confirmed that it was a "high-pressure fuel pump failure". basically the fuel pump exploded, sending metal fragments through the entire fuel and fuel injector systems. Not good news! the VW tech tested the fuel in the tank and confirmed that it was 100% diesel fuel. The VW service advisor indicated that this was a known issue with the tdi's since 2009. The VW tech indicated that the car would never run again unless the whole fuel systems is replaced, and the cost for this would be around $6,500. VW tech and VW customer service indicated this is a known issue and that they have addressed the issue with 2009 - 2012 tdi's by extending the warranty. Unfortunately I have a 2013 and had no clue these pumps were failing on older models. This is a serious and very dangerous issue not to mention a costly malfunction that can and most likely will happen to other 2013 tdi owner's. I'm glad it was not my wife who was driving when the engine stalled.

- Nashville, TN, USA

problem #23

Sep 102016

Passat

  • 70,000 miles
While waiting for the buy-back through the class action fraud settlement, last Saturday, Sept. 10, 2016 my 2013 Passat tdi with approximately 70K miles shuddered and lost all power. I was able to pull to the side of the road and then had it towed to the VW dealer. They have informed me that the high pressure fuel pump failed and spewed metal fragments throughout the entire fuel system. The repair cost quoted is $6581.44. It does not appear that I am the only person suffering this catastrophic failure around the 70K mile mark. In fact, even the dealer's service manager for vacaville Volkswagen, jennifer pirani, stated she is aware of this as a problem with this year and model Passat and she also owns a 2013 pasatt tdi with similar mileage and is trying not to drive her's so she can make it through the buy-back. It would appear this is a defective part with a serious design flaw causing excessive damage at a great repair cost.

- Sacramento, CA, USA

problem #22

Sep 062016

Passat

  • 2 miles

A D V E R T I S E M E N T S

Adblue heater element failure was covered until July now not part of emissions or switch failure NHTSA #16V171000 90degrees should not have been

- Winston Salem, NC, USA

problem #21

Sep 062016

Passat

  • 55,720 miles
Adblue heater element should be part of diesel recall part #561198970A with war.for emissions to 80000 miles

- Winston Salem, NC, USA

problem #20

Aug 222016

Passat

  • 51,000 miles
2013 Passat tdi with 51K mileage, cel went on a few days ago so I was concerned and brought it to the dealership. After diagnostics run, I was told the adblue header unit had to be replaced because I had a faulty sensor. Was given estimate of $1200 to fix. Was told cost will not be covered at all. After doing research, it seems vws diesel cars are all experiencing this problem, mostly after the 3/36K warranty period has passed and then not helping owners with cost of this defect. Given that all these vehicles have a current buyback option due to dieselgate, I am appalled that VW is not offering any type of compensation for this apparent yet not declared defect that should really result in a full recall. I continue to hope for a positive resolution to this issue but am citing this complaint as I see numerous similar vehicles experiencing this issue and it needs broader attention than what it is getting from Volkswagen.

- Ashburn, VA, USA

problem #19

Aug 132016

Passat

  • 85,000 miles
Internal high pressure fuel pump failure. Thankfully, my car was parked and idling at the time since my wife had just been on the highway. I began to hear a slight knocking sound, then a slight squeal like a belt makes, and then the car shut down. It would turn over, but would not restart. I had it towed to the local dealer and was advised that there was an internal high pressure fuel pump failure that would cost $6200 because the entire fuel system basically had to be replaced. Apparently, upon research, this has been a known problem since 2009. This could be a real safety issue particularly at highway speeds or at times when acceleration is necessary. My car is three (3) years old and has 85,000 miles.

- Florence, AL, USA

problem #18

Jul 202016

Passat

  • 37,573 miles
Ad blue reductant tank failed. Thus making the emissions system not work properly. Part # 561-198-970-a is defective. The same failure occurred on my 2012 Passat within less than a month. This is a known defect from VW. Here is a link to a thread on the extent of these failures. forums.tdiclub.com/showthread.php?T=438268

- Alexandria, VA, USA

problem #17

Aug 102016

Passat

  • 41,100 miles
I have a 2013 VW Passat tdi. The check engine light came on. The dealership stated the ad blue heater must be replaced. This will cost $1200. This website has been gathering data about this issue. The warranty expired only 5 months ago. This is outrageous.

- Woodbridge, VA, USA

problem #16

Jul 242016

Passat

  • 24,500 miles
On my 2013 VW Passat tdi, the glow plug light started to flash when driving car on 40mph road, the vehicle lost power (went into limp mode), but was able to get the vehicle home. Fault codes pulled were P0087(fuel rail / system pressure low). Later diagnosed as a failed high pressure fuel pump. After some quick research, I found this was a common problem among VW common rail tdi engines. (this will be a $5000 - $7000 dealer repair)

- Vacaville, CA, USA

problem #15

Jun 302016

Passat

  • 54,000 miles
Adblue heater failure. Code P202B

- Charleston, WV, USA

problem #14

Jun 272016

Passat

  • 48,500 miles
I bought this car new from my local VW dealer. At approximately 48,300 miles - adblue system throws a code. Code P205C meaning the ad blue heater is non functional. This part is connected with the emissions since it is suppose to reduce the nox emitted. I feel this is connected with the emission system and should fall under the emission warranty.

- Brownsville, TX, USA

problem #13

Feb 112016

Passat

  • 21,000 miles
Mileage of the vehicle decreased to almost 8-10 miles per gallon, after the fix that they installed for a recall. Previously I used to get 37-39 miles per gallon on my Passat deisel but after this fix I am hardly getting 30 miles per gallon. The whole of me buying the diesel is to save gas. But after hearing about the scandal, I totally lost faith on VW and with the fix, I am not getting the mileage that they promised on the sticker price.

- Fremont, CA, USA

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