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really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
11,178 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Passat seat belts / air bags problems

seat belts / air bags problem

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2013 Volkswagen Passat Owner Comments (Page 5 of 5)

« Read the previous 20 complaints

problem #12

Jan 012015


  • miles


The steering wheel had a clicking noise for a few days. When making a tight turn I heard a pop followed by the air bag indicator light coming on. After taking it to the dealer for inspection and repair the clock spring had to be replaced.

- Franklin, TN, USA

problem #11

Aug 192015


  • 49,400 miles
I was making a turn into my drive way, when I heard a cracking noise. At that point my heads up display showed 'airbag error' and my airbag led lit up on the instrument panel. The horn and other controls on my steering wheel are no longer functioning. We took my car to the dealer and they were able to verify that it is in fact the clock spring, but are not sure if it will be covered as part of a recall yet.

- Lakeside, CA, USA

problem #10

Apr 252015


  • 57,250 miles
Was turning in a parking lot and heard a loud cracking sound. The air bag light came on immediately and noticed the steering wheel controls and the horn were not working. Checked online and apparently issues were found on same model. It is a broken clock spring. Contacted dealer, they said to bring it in for diagnostics which would cost $120. I informed them of the broken part but they said they still would have to do the diagnostic. The clock spring itself would cost $485 if that was broken plus labor charges. Car has approximately 57250 miles.

- Ocoee, FL, USA

problem #9

Apr 292015


  • 49,000 miles


The contact owns a 2013 Volkswagen Passat. While reversing the vehicle, the contact turned the steering wheel and heard a loud popping noise. The air bag error warning indicator illuminated. The contact stated that the horn also did not work. The vehicle was taken to a dealer where it was diagnosed that the air bag module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 49,000.

- Griffin, GA, USA

problem #8

Apr 242015

Passat 5-cyl

  • Automatic transmission
  • 66,000 miles
The contact owns a 2013 Volkswagen Passat. The contact stated that the air bag warning light was continuously illuminated and the horn would not work when depressed. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the clock spring failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 66,000. Updated 6/4/15. Updated 07-16-15 the consumer stated the all air bags except the steering wheel airbag deployed. Updated 11/13/2015

- Charlotte, NC, USA

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problem #7

Jan 232015


  • 51,000 miles
The contact owns a 2013 Volkswagen Passat. When the vehicle was shifted into the drive position and the brake pedal was released, there was an abnormal cracking noise coming from the steering wheel and the air bag warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the steering column air bag clock spring was fractured and needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000.

- Pleasant Shade, TN, USA

problem #6

Aug 282014

Passat 5-cyl

  • 10,000 miles


Company is claiming that an outside influence of a spill on passenger seat has caused the air bag fault that disables the airbag.

- Murfreesboro, TN, USA

problem #5

Nov 192014


  • 6,116 miles
On November 19th at approximately 4:30 pm, as I was pulling into my garage, the car just accelerated uncontrollably and crashed into my husbands work bench which was against a concrete wall. Damaging front of car, windshield, workbench, steel storage cabinet, etc.

- Bonita Springs, FL, USA

problem #4

Nov 052014

Passat 5-cyl

  • 48,000 miles
My daughter was hit in an accident that crushed the front end of the vehicle jamming the front doors and the air bags failed to deploy. This causes great concern that the air bags are faulty in the 2013 VW Passat. The car was so severely damaged she had to crawl out the back doors of the car as the engine was shoved in.....updated 11/18/14 updated 8/12/2015

- Riverside, CA, USA

problem #3

Jun 072013

Passat 5-cyl

  • 1,000 miles
Car owner was driving at approx. 60mph reached across the seat the car swerved she over corrected twice due to very "touchy" steering. The car then careened across four lanes of traffic, and down a 30ft embankment bouncing off several trees. Then striking one head on with enough force as to bend and push back the frame. None of the five air bags this car is factory equipped with deployed. The driver sustained many bumps and bruises along with a shattered ankle which required surgery to place two steel plates in her ankle. Recovery is expected but it will take several months. Upon reporting the crash and non-deployment of the air bags to the dealer where the car was purchased, all the salesman had to say was "thanks for getting our lemon off our lot".

- August , KS, USA

problem #2

Jun 062013

Passat 4-cyl Diesel

  • 5,700 miles
Brand new car and the plastic over the steering wheel airbag is cracking and disintegrating. It has formed a crack that is starting at the bottom and forming a circle around the emblem in the center. Resembles a question mark. Picture of it starting shown here in the lower right of the emblem. other reported occurrences at

- Round Rock, TX, USA

problem #1

Jan 252013


  • 1,000 miles
The contact owns a 2013 Volkswagen Passat (N/a). The contact stated that while driving approximately 65 mph, a vehicle crashed into the passenger side of the contact's vehicle. The crash forced the vehicle into a concrete wall. A second vehicle crashed into the passenger side of the vehicle causing the vehicle to crash into the wall a second time. The air bags did not deploy. The police reported to the scene and a report was filed. The contact was able to drive the vehicle away from the scene and sought medical attention at the hospital. The contact sustained a concussion. The vehicle was not repaired. The approximate failure mileage was 1,000.

- Huntington Beach, CA, USA

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