Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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10.0

really awful
Crashes / Fires:
9 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
9,567 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Passat seat belts / air bags problems

seat belts / air bags problem

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2013 Volkswagen Passat Owner Comments (Page 5 of 7)

« Read the previous 20 complaints

problem #45

Jun 132016

Passat

  • miles

A D V E R T I S E M E N T S

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Pennington, NJ, USA

problem #44

May 182016

Passat

  • miles
Takata recall we received the takata recall letter informing us of potential harm from defective airbags. We called the dealer where we got the car, they were not sympathetic, their response was "we dont know, you'll have to call somewhere else. We were told they do not have parts, so they cannot repair, there is no recourse yet and no loaners will be provided. We called VW Corp, and was advised that in their opinion, the vehicle is not safe to operate, and that they themselves would not put their family in the car and drive under these conditions. They also advised no recourse and no loaner. We called VW credit, they said we would turn our lease in early, but would have to pay early termination fees and possible balance at auction. We do not feel safe driving this car. We shouldn't have to pay out of pocket for a rental for a defect that was not our fault. We would like to either turn in the vehicle with no fees or early terminations, or be provided a loaner or car rental until the vehicle can be fixed.

- Glendale, CA, USA

problem #43

Apr 012016

Passat

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- North Franklin, CT, USA

problem #42

Jun 022016

Passat

  • miles

A D V E R T I S E M E N T S

Takata recall - I just called VW Corp office and they said they are not providing temporary transportation until the part is in. They stated "NHTSA advised them that there was no danger driving the vehicle until the part comes in which is why VW is not providing a loaner vehicle." Please make it mandatory that these dealers provide a loaner vehicle. It is the right thing to do. I owned a Ford which had a recall for a speed switch. Ford never got the part in so they unplugged it. When I went to have my vehicle serviced at a local garage. They plugged the piece back in. Later than month the switch caused the vehicle to burn down. The vehicle normally was parked in the garage underneath my daughters bedroom but the vehicle was in an accident and was being repaired at the body shop. The night before picking it up it had burnt down there at the body shop. Several people died over that Ford recall because Ford never fixed the issue. We are not protecting the consumer on this takata recall if we are not mandating replacement veh while waiting for the part. Again VW stated nhsta told them the vehicle was okay to drive. At the very least the airbag should be removed so that it does not explode metal objects into someone's face thus killing them. Pls mandate either a loaner vehicle or removal of the airbag until the airbag can be fixed. Removal of the airbag should be an option for the consumer. I have an Acura & they are providing a rental car until the part comes in. It is the right thing to do. NHTSA must make better decisions on behalf of the consumers safety since some of the auto makers are only concerned about there profits. Auto makers are selling new cars with this defective airbag even though legislation has tried to make laws concerning the sale of autos w/ active recalls. I expect more from NHTSA & our govt.

- Tampa, FL, USA

problem #41

May 182016

Passat

  • miles
Takata recall - I received this recall stating that my air bag, should I be involved in an accident, could explode sending metal shrapnel into my face, and this recall has no repair available yet. I contacted Volkswagen asking for a rental until they can repair it. They told me that since no VW owners have had any injuries the recall is voluntary. I find this completely unacceptable. I have to drive this car every day to and from work and with my children in the vehicle. Each time I get behind the wheel I run the possibility of serious injury or death occurring if I should have a collision.

- Monee, IL, USA

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problem #40

Apr 152016

Passat

  • miles
Bought car from atlanta luxury motors of union city Georgia and they say they can sell car with recalls if there is no fix status.the air bags sound as if they want to jump out.

- Fairburn, GA, USA

problem #39

Apr 222016

Passat

  • 35,000 miles

A D V E R T I S E M E N T S

Takata recall (NHTSA:16V078) received letter dated April 2016 on the recall which stated may result in serious injury or death O vehicle occupant. Giving this serious consequences I contacted VW to request for available option, 1.repair date-not able to provide as no parts available 2. return the car back (with past issues) - denied by VW as they stated national hwy traffic safety did not recommend to take the person out of the car. 3.loaner car - denied as no such policy exist currently with VW. Given the serious hazard which the reason the recall was done which deem dangerous to the passenger how can the car is allowed to be driven further more with family/kids onboard. Can NHTSA or VW guarantee that they wont be any accident or death caused by the airbag till the repair is done? since we get the letter me and my wife are worried and getting panic unnecessarily thinking in what condition will the airbag will be out, burst and injure us. Previous complains for the same car 1. 08/17/2013 - I). Vibrating sound from dash, II) pop sound from front left side III) abnormal sound from air-cond/vent iv) click sound when driving in freeway solution/repair - for I) overhead console was replaced and for others the feedback was "operates as designed". also additional multichecks done. All this are documented and attached. 2. 09/17/2013 - I) milddew smell from A/C II) pop sound from front left side III) rattle noise from dash solution/repair I) run air-cond clean vent cleaning solution and replaced pollen filter II) replaced right front wheel bearing & replaced right front strut III) installed felt tape on all of the clips and contact points.

- Herndon, VA, USA

problem #38

Apr 112016

Passat

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Orange, CA, USA

problem #37

May 192016

Passat

  • miles
Takata recall I find it deeply concerning that Volkswagen wants me to drive around in a leased vehicle that they find so unsafe, they refuse to even sell this vehicle. I received a letter informing me that should I be involved in an accident, the most important safety aspect of the car could essentially act as a bomb, blowing shrapnel in my face. With no current repair solution available, Volkswagen refuses to provide any alternative plans to manage this situation in the meantime. Most other manufacturers have been proactive in preventing further injuries and deaths to their customers by providing alternate solutions. Left with no other options, I have no choice but to continue to drive my vehicle and put my life at risk due to Volkswagen's negligence.

- Cape Coral, FL, USA

problem #36

Apr 112016

Passat

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received a notification of NHTSA campaign number: 16V078000 (air bags); however, the parts for the recall were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tools confirms parts not available.

- Reserve, LA, USA

problem #35

May 172016

Passat

  • 28,029 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 28,029.

- Oakland, CA, USA

problem #34

May 102016

Passat 5-cyl

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 07/27/16 updated 08/01/16.

- Roseburg, OR, USA

problem #33

May 052016

Passat

  • miles
"takata recall" VW needs to fix my takata airbags, they said there is not a fix right now and it can lead to serious injury. What am I supposed to do, walk 150 miles a day"??"

- The Woodlands, TX, USA

problem #32

May 032016

Passat

  • miles
Takata recall - it was brought to my attention that my car is one of millions that has a defective takata airbag on the driver side. I was also told that Honda and many other companies are offering rental cars until the issue can be resolved, and have family members who have received rentals. After speaking with Volkswagen directly they informed me that "we don't have the parts to fix your car, or know when they are coming in." They also said we aren't offering rentals in the mean time. How is a massive company like Volkswagen allowed to let their customers drive cars that have been found unsafe and lead to deaths? the nstha needs to make sure people like myself are provided with safe cars until the problem can be fixed. It is the nstha job to ensure american drivers are safe and keep a skeptical eye on large car companies who have a track record of cutting corners. It is not ethical or moral for a company to not be held to the same standard as others. Make Volkswagen correct the problem or provide safe cars.

- Los Angeles, CA, USA

problem #31

Jan 042016

Passat

  • miles
For four months now I have received recall notices from VW. I try to get my vehicle repaired, but am told the parts are not available. Today I received another letter from VW saying I need to get this done asap, but when I call, the parts are npt available. Someone needs to get these parts before another fatality occures.

- Hideaway, TX, USA

problem #30

May 022016

Passat

  • miles
"takata recall" hello I just wanted to state that I love my car but I have received not one but twice a recall on my car. The first was about my windshield wipers but now the driver airbag....? I first looked up the severity of the defect to find serious injuries and even death has been the result of the defected part not properly working... this is very alarming because anything can happen with motorists on the road and it doesn't have to be your fault. So I called the local Volkswagen dealership to inquire about what am I to do having this by law unsafe vehicle note my only vehicle in which I'm still paying for and only had a little over a year with. I drive my car everyday and am at risk everyday with a wife and child who also ride with me and my wife drives from time to time. They told me they had not received the parts to correct this issue yet and I will receive a letter when they do. I expressed my concern and truly feel that Volkswagen is responsible for at least offering a replacement vehicle due to its their error for safety inspections and checks until the matter is resolved. I expressed also after they denied any help other than to wait wow id rather had not known than to have to get in my car everyday wondering if my air bag is going to kill me... I truly feel that this issue was and is not being taken seriously at all and I as an paying law abiding have rights. This is negligence and I have read where this negligence led to loss of life!

- Sanford, NC, USA

problem #29

Apr 302016

Passat

  • 42,000 miles
I received a safety recall from VW regarding the takata airbags. I called the customer care (800-893-5293). They were not able to provide any information. I want a loaner vehicle or a replacement vehicle for my 20-year old son.

- Cypress, TX, USA

problem #28

Apr 052016

Passat

  • miles
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). However, the parts needed for repairs were not available. The contact believed that the manufacturer had exceeded a reasonable amount of time to provide the recall repairs. The manufacturer was made aware of the delay. The contact had not experienced a failure. VIN tool confirms parts not available.

- Toledo, OH, USA

problem #27

Apr 012016

Passat

  • miles
Letter from senator baldwin on behalf of constituent re 2013 Volkswagen Passat recall. The consumer was informed, the parts were not available. Updated 05/12/16.

- New Berlin, WI, USA

problem #26

Apr 182016

Passat

  • miles
Takata inflators: My Passat is on the recall list but I have not received notice of repair from VW. Additionally, they do not have a start date for repairs even estimated. We live in a humid environment (houston, Texas) and are very concerned why getting replacement airbags is not a priority given the region we are in.

- Richmond, TX, USA

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