The contact owns a 2009 Volkswagen Routan. The contact stated that when the ignition key was disengaged, the doors failed to lock. The vehicle was not diagnosed or repaired. In addition, the contact stated that the vehicle failed to start without warning. The vehicle was taken to a dealer where it was diagnosed that the starter needed to be replaced. The vehicle was repaired. The contact received a notification for NHTSA campaign number: 14V396000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was notified of the failure. The failure mileage was 130,000. Updated 01/28/15

- St Louis, MO, USA