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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
46,159 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Volkswagen Routan electrical problems

electrical problem

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2010 Volkswagen Routan Owner Comments (Page 4 of 4)

« Read the previous 20 complaints

problem #6

May 052011


  • 10,500 miles


While driving on highway at 60 mph. Car (2010 Volkswagen routon) suddenly stopped. Tried to start it, I worked and then suddenly stopped again. The car stopped suddenly turned off while driving at 60, I could have been killed. Had to wait 1 1/2 hours to be towed. Turns out problem is in ignition, the part that the key goes into. The part is on back order, have already had to wait over a week. And they are still unsure as to when the part will be in. The problem is a recall item and Volkswagen didn't inform me and when I called they still didn't know about the recall. I found out is was recall by goggling it. They don't have in their system that its a recalled item. Had I been told about recall our lives would not have been in danger. I would love to get out of the lease and really don't want to drive a car from a company that doesn't inform customers of recalls. Called Volkswagen, they are looking into it.

- Valley Stream , NY, USA

problem #5

Sep 052010


  • 6,000 miles
The contact owns a 2010 Volkswagen Routan. While driving approximately 45 mph the vehicle suddenly stalled. The contact was able to drive to the side of the road and restart the vehicle. The failure occurred four times. The vehicle was taken to the dealer where the technicians stated that the wind module needed to be replaced. The vehicle was not repaired. The manufacturer stated that they were not aware of a recall. NHTSA campaign recall number 11V151000 (electrical system:ignition:switch) was related to the failure. The approximate failure mileage was 6,000.

- West Lafayette, IN, USA

problem #4

Mar 012011

Routan 6-cyl

  • 8,100 miles
Death & injury risk! Volkswagen 2010 Routan suddenly shuts off while driving on the highway at 65mph. This has happen more than a few times. Today is the last straw as I was driving on the highway with my kids. I barely survive the incident. I have not picked up the car from service since and I am trying to get VW to put in on another vehicle. I have read that other people have had these repairs done and they still are shutting off and squashing their kids. I have spoken to VW since I turn in my car for service and told them I don┐T want the vehicle any more. VW keeps giving the runaround and have been stringing me along telling me that they will help me but to wait for their call tomorrow. I have been waiting for over 2 weeks since I took the van in to service. Every day I call back as they don┐T keep their promise of a call back. I however get the same individuals and they say they can┐T do anything until the car gets fixed. Well what if they car does not get fixed or takes months, am I supposed to wait? I struggle so much to get a car rental from them and when I did, they got me a compact vehicle. I can┐T Transport my family in that! after complaining so much they finally approved a larger vehicle rental. I have received the call from service saying the vehicle is ready for pickup and it has been repaired. I called VW again now that the car service is completed and now the VW people are saying that they can┐T do anything and to pick up the vehicle. Why string me along if you know that was the only option they were going to give me. They said to give them one more day and to expect a call back again. I asked them what is the procedure or the plan but they said they could not tell me anything about their internal processes and to just wait for a call. I guess at this time I have no choice but to take legal action. I have been a loyal VW owner for 8yrs but if VW does not put me in a german vehicle I can expect legal action is the only alternative.

- Hayward, CA, USA

problem #3

Mar 012011

Routan 6-cyl

  • 8,100 miles


Death & injury risk! Volkswagen 2010 Routan suddenly shuts off while driving on the highway at 65mph. This has happen more than a few times. Today is the last straw as I was driving on the highway with my kids. I barely survive the incident. I have been taking the vehicle to VW service multiple times. I keep getting the runaround and they say the vehicle is fine as they cannot reproduce the issue. I guess my kids┐ lives are not important to VW. The van is bran new and only has 8K miles. VW said that they could not do anything and the only advice was that if it shuts off again donot turn on the vehicle stay where you are just call road side assistance. That is the most ridiculous advice I have ever heard! I would need to stay in the middle of the highway or in between a traffic intersection with my kids. I have struggled so much to escalate this and now finally VW has replace the ignition switch base on the 03/10/11 recall. This van also has other problems with the automatic doors. These doors smash my kids and have had some injuries because of this. You trigger the doors to open and you think they will remain open but they don┐T lock. The doors rapidly close them self, trapping anything in their way. The same behavior happens as you walk away and think the door will shut and lock. You come back from walmart and see that the doors are wide open. The last thing I need is some sicko hiding in the vehicle and I think my vehicle is safe for me and my kids. Also when you put the van in reverse the vehicle stutters and jerks with little tork. I have taken the vehicle for these issues as well and they are not able to replicate so they cannot do anything. In the process of all of this I have also found the most depressing news, my VW is actually a Chrysler. I could not believe it when I heard this but I confirmed it. No one ever told me that I was actually buying a Chrysler van. I thought I was buying a german vehicle. These horrible events have been traumatizing.

- Hayward, CA, USA

problem #2

Sep 022010

Routan 6-cyl

  • 560 miles
I purchased a 2010 VW Routan in May 2010. I have had multiple issues with the vehicle since that time - electrical issues with the sliding doors, transmission not shifting correctly, the vehicle's strained ability to back up when stopped/parked on a decline. The only issue which has been satisfactorily addressed to date is the sliding door electrical issue. My most pressing concern, however, involves a stalling issue which occurs without warning and without any particular pattern. On September 2, 2010, while traveling on the interstate at appx 60 mph the vehicle stalled out. Fortunately, my husband was driving and was able to pull the vehicle to the side of the road. Once stopped, the vehicle restarted without trouble and we were able to reach a safe location to call the dealership. The dealership has been unable to identify any problems with the vehicle as they say the "diagnostic tests" show nothing is wrong and that it is operating according to the manufacturer design. I purchased this vehicle in large part to the VW high safety rating, yet, I am not convinced this vehicle lives up to that standard. I previously owned a VW passat prior to the purchase of the Routan and was very pleased. However, I cannot say the same about my experience with the Routan. A vehicle that stalls without explanation is a safety concern which I would hope would be investigated and addressed immediately.

- Prattville, AL, USA

problem #1

Sep 152010


  • 2,800 miles
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving 45 mph, the vehicle lost power and shut off without warning. The contact was concerned that a crash would result. The vehicle was taken to an authorized dealer where the computer system was re-flashed and the ABS module was replaced; the failure continued. The contact called the manufacturer but had yet to be contacted. The failure mileage was 2,800.

- Keller, TX, USA

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