This vehicle has already been recalled for faulty clock spring, which renders the airbag inoperable but the clock spring has failed again. This is a common issue VW needs to fix.

- Dunnellon, FL, USA

The clock spring is broken in my 2011 VW Tiguan at 114,000 miles. Therefore, the driver airbag on the steering wheel does not work. Therefore, there is a safety issue if one drives the car. The problem is not fixed because there are no parts to fix it. Apparently there is a chip in the clock spring and there are no chips available to manufacture replacement springs. I was told that the part has been on back order since October 2021. I was told that the part may be available in July 2022, but there are no guarantees. Until a replacement part is available, the vehicle is potentially unsafe to drive.

- Lakewood, CO, USA

The lights on the car start flasing, when you turn of the car, every light on the dash board & the sterring wheel have a noise sound like the clock ring has some dust in side.

- San Diego, CA, USA

The clock spring sound a lot, when you do a turn, and it sound a lot, moving the wheel, the brakes have a sound when you are go in down the hill, seems like the car want to stop, like some body is pushing the brakes.

- San Diego, CA, USA

Air bag clock spring and the car star flashing.

- San Diego, CA, USA

Vehicle repaired under recall 15V483000 on 5/2015. However, the repaired/replaced part appears to have failed again (clicking noise when turning wheel, air bag light on, complete loss of power in steering wheel). Airbag light came on after starting the car while parked on side of city street and merging into traffic at low speed.

- Baltimore, MD, USA

Manufacturer recall number 69L2 NHTSA recall number 15V483 the dealer refuse complete the recall

- Altamonte Springs, FL, USA

The contact owned a 2011 Volkswagen Tiguan. The contact stated that while driving at 40 mph, when approximating a green light, the vehicle in front made a sudden complete stop causing the contact's vehicle crash into the rear of the vehicle. The air bags failed to deploy. Medical attention was sought for the contact but the injuries sustained were unknown. A police report was filed. The vehicle was towed to an impound lot. The dealer was not informed of failure. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was 102,000. The VIN was not available.

- Bessemer, AL, USA

There was no crash or physical damage to my vehicle, airbag system is malfunctioning. For about a week now, "error: Airbag" message is shown up on dashboard and the airbag light has turned on. In addition to that, even I buckled up, when I make a right turn seat belt alarm is beeping and seat belt light has turned on while I am driving. I am concerning about this serious safety issue. I am driving my car everyday with potential threat of accident without airbags being deployed.

- Buffalo, NY, USA

Was driving air bag never came out the impact was front.

- South Boston, MA, USA

When doing a full turn my steering wheel started clicking and then my airbag light illuminated. I also lost all steering wheel controls and horn. After doing some research, I found out it was a clock spring. Volkswagen has had many models affected by this even my 2011 year Tiguan but when volkwagen pulls up my VIN, they are claiming it is not part of the recall which is very frustrationg.

- Cortland, OH, USA

The clock switch failed twice and VW refused to acknowledge the faulty part although it shows the had recalled 2011 thru 2014 but they said it didn't include my VIN.

- Homewood, IL, USA

After driving my 2011 Tiguan fine a couple times earlier in the day, I came back to my parked car, and turned it on. When I did this my airbag light came on with an "error: Airbag" message on the display. After this happened, I notice the horn and other electrical features of the wheel didn't work. I took it into the shop, and their said the clock spring needs replaced. It wasn't until after all of this that I found out there had been a recall. I was never notified of this recall before. Although the clock spring needs replaced, the VW service center said they cannot get the clock spring part to replace it. They couldn't tell me a time that the part would be available.

- Bellefonte, PA, USA

As I was turning the steering wheel with the vehicle in motion, I heard a clicking sound and then a snap. The airbag light immediately came on and all electronic controls on the steering wheel and the horn ceased to work. I had the cover put on based on the previous recall, which obviously failed. I took it into the dealership and after a hard fight, had them replace the clock spring. They refuse to acknowledge that the issue with the horn was related to this; however, I have read several other complaints indicating the same issue. Currently, they have not been able to repair my horn.

- Sugar Land, TX, USA

Clock spring failed twice causing passenger airbag light to fail and horn does not work. First repair was under warranty and 2nd repair was under the recall. Dealer said I have to call VW too cover it and VW customer service said it will not be covered until a 2nd recall is ordered. So far VW has no plans to recall it again on their own.

- Boulder, CO, USA

The contact owns a 2011 Volkswagen Tiguan. While making a left turn, there was a clicking noise coming from the steering wheel and an air bag warning message illuminated. The vehicle was taken to brandon Volkswagen (9816 E adamo dr, tampa, fl 33619, (844) 378-9574) where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 15V483000 (air bags); however, the failure recurred. The manufacturer was contacted and did not assist. The approximate failure mileage was 90,000.

- Tampa, FL, USA

My airbag light stays on in the car it is my dashboard I have had it reset and it still keeps coming on and it says airbag error what can I do about this

- Portwentworth, GA, USA

Takata recall, I called the VW dealer at greenwood, in dreyer&reinbold, 317-527-4845, ,,and I was told 3 times that my vehicle was not on the recall list, yet the airbagrecall web site confirms that it is on recall and to contact the dealer, how do I safely resolve this "?"

- Greensburg, IN, USA

VW has recognized a defected part in the steering wheel clock spring. We took our vehicle to have the repair, dealership said that the previous owner had the vehicle repaired and a dust cover was put on 7/20/16. Well the dust cover has broke and the air bag light is on and horn is not working. Service department said it wasn't covered because of previous fix, mind you they said dust cover and not a new part. We called VW and they will not honor the repair for the defected part. The part was never replaced, just a band aid put on the problem. VW said they only had to honor their repair for 1 year. How is this possible when they never really replaced the part"???" the dust cover they previously put on snapped when I was turning into a parking spot, airbag light immediately came on. The part cost $348.08 and $170 in labor.

- Lewes, DE, USA

Faulty clock spring - clicking noise came from steering wheel when turned then none of the buttons would work and the airbag light came on. Came to find out it was a faulty clock spring and the airbag wouldn't deploy if we were in an accident.

- Beverly, MA, USA