I have a 2015 VW Tiguan, VIN: [XXX]. The Steering Wheel Clock Spring has gone bad causing multiple failure lights to come on and has also caused the car to be difficult to drive. Especially the steering. Most of the systems themselves are not failing, it is just the Clock Spring giving faulty readings to the car's computer. The lights that are on are the Green Break light, the Yellow Airbag and safety belt pretensioner system malfunction, and the Yellow Steering Wheel System light. The cause of this Clock Spring failure was because the car battery died. After we replaced the battery, the warning lights came on. The dealer had said it was the Steering Wheel Clock Spring that is causing all the system lights to come on. The dealer made me pay for the replacement ahead of time because he said that there was a long waiting list for the part that was being manufactured in Ukraine (?). [XXX]i is the service manager that made me pay for the future warranty repair. The local VW dealership in Waipio has made it extremely difficult to get this repaired under warranty or by a recall. I did get a notice for a class action lawsuit opened against VW and this issue. There is also an extended warranty repair, except my VW had too many miles (88K), and they said this year was skipped over for some reason. The Lawsuit is Water Pump Settlement 7577, PO Box 2636, Faribault, MN, 55021-9636. The attorney handling the case is [XXX]. I did not sign up for this lawsuit because again the year 2015 Tiguan was excluded for some reason that I do not understand. Please note that in Europe the very same part on this year VW Tiguan has been recalled. Why haven't they recalled the it here in the United States? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Ewa Beach, HI, USA

The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn became inoperable. The air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 67,000.

- Mount Pleasant, SC, USA

While driving in a congested area of Jacksonville, FL a small child pulled bike from behind another vehicle, I attempted to sound my horn in an attempt to get the child-€™s attention or that of the other driver. The horn failed. I continued to try and nothing. I noticed the airbag light on. I called the VW dealership and was told this is a problem with the clock spring in the steering wheel behind the airbag. This part controls all the functions of the steering wheel. He also mentioned NHTSA has several complaints and the warranty was extended to 120,000 miles. This is relatively a low threshold as more and more people are keeping cars longer with cost. I have 121,190 miles on my Tiguan and am told this is an $800 fix. It is only a miracle this child was not killed. I would be curious how many have been injured, or killed, and the faulty spring has not been pinpointed. I believe this is and immediate threat to safety as one cannot be sure if the airbag will work nor can you summons help with the panic feature as the horn does not work. I believe an immediate recall should be issued regardless of mileage.

- Bonifay, FL, USA

This morning I realized that my spring clock isn-€™t working. My air bag light is on saying error air bag. I have no controls on my steering wheel.

- Hackettstown, NJ, USA

When I press the unlock button on the remote fob, all the doors unlock except the drivers door. I then have to open the rear door, reach the handle on the drivers door and open it. The VW Dealer want $245 just to find the problem.

- Cerritos, CA, USA

VW panoramic roof was leaking behind plastic and roof covering without visible signs to the floor. We only figure it out after 3 years. Electric failure noticed after a year of ownership. Keyless entry, stop / start engine and what most dangerous car stoped in the middle of the street /fortunately not busy street. And it took a while to start engine again. Also fire hazard because electric damaged by the water. There was recall because of fire hazard in VW Tiguan 2015 and panoramic roof issue but notes was sent only a few customers. At least 10 lawsuits was filed already. VW refuse to fix the problem. And we don't have money to fix it because its not just about roof leak but electric, carpet fool of mold and other water damage and cost of fixing it will exceed the cost of this car. Technically it's flooded car because of manufacturer defect. Car has only 58000 miles.

- Timonium, MD, USA

Power steering failure. Less than 80K miles. Went to the gas station. Came out and the power steering went on vehicle. Power steering light came on. Very hard to steer. Was running fine beforehand. This is a safety risk

- Poplar Grove, IL, USA

I was turning and a crack sound came from the steering wheel, turning the car caused the clock spring to break. Airbag light came on, horn doesn't work, no controls on steering wheel work. Known issue but they stopped recalls at 2014 models but should still havr recalls for later years, same issue.

- Johnson City, TN, USA

Air bag error. Took it to jiffu lube and they said they couldn't figure out what was wrong.

- Florence, SC, USA

Passenger seatbelt locks up unnecessarily. The seatbelt locks up on the passenger without being engaged by any other source or action. Entire vehicle shuts off while driving... no electrical, power steering, accelerator N etc. All the interior lights flicker and flash and the gauge needles swing back and forth from minimum to maximum positions.

- Kennesaw, GA, USA

Airbag error light on, clicking sound when turning steering wheel, horn stopped working, buttons on right side of steering wheel stopped working, display stuck on bluetooth phone connection

- Sunnyvale, CA, USA

While slowly turning left to park at a gas station I heard a "snap" and found that my airbag light came on and none of the controls on my steering wheel were working. Afterwards I noticed a consistent clicking noise whenever I would turn the wheel. After researching I am confident that this is an issue with the ribbon wire leading down the steering column from the clock spring. Many other Volkswagen models are having the same issue and recalled for this problem. Mine has not yet been recalled and this is a safety issue. This is a 2015 model that I purchased in March of 2018 and the issue occurred 6 months after I purchased the vehicle.

- Galloway, OH, USA

My car was parked in a public area and caught fire after I got out of it on a city street

- College Park, GA, USA

The parking brake is permanently shorted out. I bought this as a used certified pre-owned vehicle. I've had to replace the battery in less than one year. Chronic problems with general braking system. Severe electrical problems. Example: My radio will mot stay off, when car is parked, key removed and alarm is set. Radio still runs. I get the message "cannot read sd card" on the console. I have had to jump my brand new battery 10-15 times. That is less than six months old. VW America has ignored my requests for help, and it allegedly is still under the cop warranty and under manufacturer warranty as well. The car is unstable on the freeway, doesn't steer well and I'm afraid I'll have a severe accident.

- San Diego, CA, USA

The airbag warning light came on, and the controls on the steering wheel do not work, and the horn will not work.

- Rockland, ME, USA

Oct 19th, 2017 clock spring broke, while exiting out of parking lot, followed by airbag warning light appearing on dashboard, along with alarm sound. As I continued to drive on side street, I was not able to use my horn as another started to enter my lane. Upon return to parking lot, while car was in drive, my steering wheel locked up. I brought the car into my dealership for repairs that next morning (10/20) March 15th, 2018 the clock spring failed for 2nd time, so I brought it back to the same dealership for repairs (air bag warning light came on same as before) and yesterday May 14th, 2018 the clock spring failed for 3rd time. I requested a tow truck to Transport the car to the same dealership, as I do not feel that this car is safe to drive at this time. It is currently being serviced to replace the clock spring.

- Mountain View, CA, USA

My vehicle only has 42000 miles on it. 6000 miles over warranty. As I was turning I heard a rattling and the airbag light came on, horn doesn't work and steering wheel buttons do not work. Dealership said it's the steering wheel clock spring in the steering wheel. Same issue as 2010-2014 recalls. The part is defected and dealership refuses to pay for it. If I wreck the airbag will not work.

- Lumberton, NC, USA

1 month old and battery discharged, took to dealer no issue found, 2 years later same issue battery discharged purchased new battery worked for 2 days then would not start again. Alternator not charging the battery, took to dealership they said no issue with alternator or battery. When I went to start this it showed all the lights all the symbols and then completely blank.

- Plano, TX, USA

When placing the car in reverse, the viewing screen suddenly turns dark and unviewable, therefore creating a driving hazard for todays driving requirements. The company says they can't do anything about the condition?? this has occurred in all the 2 years I have had the car. Other VW owners have the same condition.

- Lees Summit, MO, USA

Backup camera screen too dark. Cannot see what is behind you. All software adjustments tried to improve video I.e. increase brightness does not help. Checked another 2015 Tiguan at dealer and it had same problem. Worried that poor performance of backup camera system will not detect objects behind vehicle when backing up. Reported problem to dealer and was told nothing could be done.

- La Mesa, NM, USA