On Jan 22 2017 I was driving in blizzard conditions following a few vehicles when my wipers stopped working and started grinding. As a result I lost complete visibility and nearly cause a 3 car accident and loss of control of the vehicle. I contacted Audi to be informed that my warranty expired 2 months ago however my vehicle was well within the 50,000 miles expiration as my car has 47,500 miles. I first spoke with a lady in Audi customer service who informed me there was nothing she could do and later I got a hold of [xxx] who informed me I had to go to an Audi dealer and pay for a diagnosis for them to help me in any way. I informed them that the dealer was 120 miles away and was due to the continuously snowy conditions I could not go to phoenix to get the diagnosis because my wipers were seized and it is still snowing heavily. Due to the nature of the safety hazard I shouldn't have to pay for a diagnosis anyways. I asked him for his managers information and he refused. I was then informed that I would be contacted in a few days... the nature of the issue is a safety hazard and cannot be pending based off the leisure of a higher up. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Shoiw Low, AZ, USA

The contact owns a 2013 Audi A4. The contact stated that there was a reflection of the air conditioning vents on the side view mirror and the windshield, which created a glare, compromising her visibility. The vehicle was taken to the dealer but they refused to provide any assistance. The manufacturer was made aware of the failure and advised that they would contacted her back at a later date. The vehicle was not repaired. The VIN was not available. The failure mileage was 91 and the current mileage was 500.

- Pasadena , CA, USA