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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
19,200 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2004 Chevrolet Impala Owner Comments

problem #2

Apr 102007

Impala 6-cyl

  • Automatic transmission
  • 36,000 miles


TL-* the contact owns a 2004 Chevrolet Impala. While sitting at a stop sign a pick up truck crashed into the rear end of consumer's vehicle and caused it to crash into the driver's side door of another vehicle. The driver side airbag did not deploy. The passenger, a child, was in the rear seat on the driver's side during the crash, the rear seat belt disengaged, and hit the passenger in the eye, resulting in a black eye and a concussion. The driver sustained back injuries. The road conditions were clear at the time of the crash. The vehicle was destroyed. The vehicle was not inspected to determine the reason the airbag did not deploy or why the rear seat belt disengaged. The failure and current mileage were 36,000.

- Worcester, MA, USA

problem #1

Jun 152004


  • 2,400 miles
While making a sharp turn at 30 mph consumer's child seat belt became unattached. The buckle of the belt struck another child in the face, causing minor injuries. Dealer examined the seat belt and found no defects.

- Springfield, MA, USA

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