This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to seek some assistance with an inferior product produced by GM. I have a Chevy 2000 Silverado Z71 pick up that has piston slap starting at around 15K miles and progressively worsened which the dealer states is normal wear. This expensive vehicle also has a rear end bang into drive and then reverse again the dealer states is normal. Recently I fixed a snapped cable for the drivers window which the same kind of cable was recalled for the tail gate cables. I have replaced recall items for the tail gate cables, drive shaft yolk and the ABS sensors to which it is still not functioning properly. All of which when presented to the dealer and the response was it is normal, until the recall occurred. It seems the policy of a company which creates an inferior product is to state, "it is normal" to the consumer until the government steps when enough people complain and makes the dealer own up to the problems with the products and finally treats the consumer with more compassion, and to some degree "decency". with the many problems with this vehicle the government needs to step in and help the consumer with the dealership resistance to fix the problems caused by more concern for profit than quality.
I see that the NHTSA is currently investigating GM brake failure problems and I would like to relay my recent experiences with the failure of my brakes. I was on vacation back in early April when the ABS warning light illuminated and stayed on. I took the vehicle to solomon Chevrolet for diagnosis. I was informed that the brake traction control module (btcm) had failed and the repairs would cost approximately $1100. I elected not to have the item repaired at that time due to the cost involved. After returning home, on 4/26, the entire brake system warning light illuminated and stayed on. I took the vehicle to dundee Chevrolet and was informed that not only was the btcm defective, but also the hydraulic actuator. In addition they stated that I needed both front and rear brakes replaced (pads and rotors). They said that my brakes were falling apart. Total cost for the repairs would be $3031. After contacting GM they offered to goodwill the btcm and hydraulic actuator, but I still had to pay for an entire brake job. Eventual cost was $1566. I am extremely disappointed and amazed that I suffered a catastrophic failure of the brake system after only 42000 miles. Unbelieveable.
With only 52,000 miles on vehicle, the ABS warning light comes on and stays on. I have been told by reputable service technician that the ABS control module must be replaced at a cost of $690 for materials alone. I have also been advised the ABS system is inoperable until this is corrected. I believe this is very premature for this type of problem to occur.
A D V E R T I S E M E N T S
- Weymouth, MA, USA