hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
54,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country accessories - interior problems

accessories - interior problem

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2002 Chrysler Town & Country Owner Comments

problem #2

May 092007

Town & Country 6-cyl

  • Automatic transmission
  • 80,000 miles


The van was professionally modified straight from factory by independent mobility systems, Inc (ims) a company out of business that specialized in these modifications. I previously reported back around early 2006 about a safety problem that I had experienced with the vehicles rear shock-absorber lower tie-down brackets. In my complaint I explained that I had experienced a terrifying incident while traveling at 50 mph the left bracket broke at the weld that connected it to the rear axle, causing the highly pressurized shock-absorber to extend and jammed against the pavement and the axle. This caused the rear of the vehicle to jump and shutter violently and making me stop rapidly. Repaired at the cost of $100. On this occasion I was in a parking lot and driving over a speed bump when the weld on the right side bracket broke off. Again I towed it to a midas at different location and spent $45 on the repair. Well this was reported to braun enterprises, a company that specialized in these modifications that has taken up warranty and parts issues from ims. Their response was that since the vehicle was past its warranty period they would not be willing to cover the repairs. This resulted in my first report to dot. The reason for my repeating this report was that it has happened again to one of the same brackets. This happened three times. In my initial report I stated that the reason I suspected this happened was due to faulty engineering. Since the brackets where located lower than any other parts in the bottom of the vehicle it was probably susceptible to road obstacles. I further suggested that another cause might be due to where the brackets were placed and the manner in which they were mounted that was not sufficient to withstand the pressures of everyday driving. Remember these modifications were done on vehicles that Transport people with mobility effected challenges.

- Miami, FL, USA

problem #1

Jul 082004

Town & Country 6-cyl

  • Automatic transmission
  • 28,000 miles
We bought a used 2002 Chrysler Town and country minivan from a car rental company here in sacramento California. The VIN # is [xxx]. the vehicle was in excellent condition with about 24,000 miles on it we bought it. A couple of months after we bought the vehicle, the ABS light went on indicating that the ABS brake system and the traction control systems were malfunctioning. We took it into a dealer here in town and they replaced a rear wheel speed sensor. A few months later the ABS light came on again and we took it back to the dealer. They checked it out and said the wheel sensor was showing bad again. They replaced the wheel speed sensor again. Now it is about 3 weeks after that most recent repair and the ABS light came on again. We were on vacation at the time and drove about 1000 miles without ABS brakes or traction control as it was inconvenient to take it in while on vacation. I did not receive the old part either time before but I will get it this time. By the way the vehicle is outside of warranty now and Chrysler has declined to repair it without charge. We feel this is a safety issue as we are driving for considerable periods of time without 2 important safety features that came with the vehicle; antilock brakes and traction control. We are concerned that they can't seem to get this problem resolved. We are also concerned that others may be experiencing the same problem and it is not getting resolved. This seems to be a defect with the ABS system or parts within the ABS system of this chrylser model. Updated 07/25/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Elk Grove, CA, USA

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