This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to remove the rear passenger-€™s side wheel, the contact-€™s son-in-law discovered that the lug nuts were swollen and the supplied lug nut wrench could not be properly fit over the lug nuts. The vehicle was later taken to the local dealer who replaced the lug nuts. No further information was available. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 61,510.
The contact owns a 2015 Ford Escape. While the vehicle was at an unknown dealer for routine maintenance, the dealer attempted to rotate the tires and found that the lug nuts were prematurely worn. The dealer had to use a screwdriver and hammer to release the lug nuts. The manufacturer was contacted and the lug nuts were replaced. The failure mileage was 66,321.
The contact owns a 2015 Ford Escape. While the contact's flat tire was being changed, it was noticed that the lug nut wrench did not fit onto the lug nuts. Lindsay Ford (11250 veirs mill rd, wheaton, md 20902, (888) 457-7005) stated that the lug nuts were aluminum and tended to swell up. The dealer offered to supply new lug nuts and replace them with steel lug nuts for $200. The contact was able to replace them independently for $30. The contact wrote the manufacturer and they replied that the lug nuts were not covered under warranty and referred the contact to NHTSA to file a complaint. The failure mileage was 60,000.
The contact owns a 2015 Ford Escape. While the vehicle was undergoing routine maintenance, the dealer (lake keowee Ford, 859 bypass 123, seneca, SC 29678) informed the contact that there was a defect with the lug nuts on the tires. The manufacturer informed the contact that they were aware of the defect with the lug nuts. Due to the lug nuts passing the new vehicle warranty of 3 years or 36,000 miles, they considered it to be normal wear and tear. The dealer refused to rotate the tires due to the lug nuts. The head of the dealer's service department advised the contact not to buy Ford's lug nuts and suggested a different brand. The failure mileage was 63,797.
The contact owns a 2015 Ford Escape. The contact stated that the vehicle was taken in for service at berklin Ford in bedford, va. The mechanic discovered that the wheel lug nuts were swollen due to exposure to water and the lug nut wrench was too small to insert over the lug nuts. The nuts had to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 50,000.
A D V E R T I S E M E N T S
- Burlington, KY, USA