4th time that CD player ate CDs - this time I smelled burning plastic and smoke coming from CD vent - this is not longer just an inconvenience- it is now a safety issue - Kennedy dealership in Conshohocken, PA an Ford customer service will not do anything about this since the car is out of warranty - I think that there is a longstanding problem with the CD player or the engineering of the CD player - I was told by Kennedy service manager that after the original CD player all the others they installed were "refurbished" - I suspect that they never installed a new CD player but only tried to appease me and left the same CD player in the Escape - I want the Kennedy or Ford to replace this at no cost to me since it is now a safety issue - Kennedy service said they couldn't "replicate" the burning plastic - smoke situation
A D V E R T I S E M E N T S
4th time that CD player ate CDs - this time I smelled burning plastic and smoke coming from CD vent - this is not longer just an inconvenience- it is now a safety issue - Kennedy dealership in Conshohocken, PA an Ford customer service will not do anything about this since the car is out of warranty - I think that there is a longstanding problem with the CD player or the engineering of the CD player - I was told by Kennedy service manager that after the original CD player all the others they installed were "refurbished" - I suspect that they never installed a new CD player but only tried to appease me and left the same CD player in the Escape - I want the Kennedy or Ford to replace this at no cost to me since it is now a safety issue - Kennedy service said they couldn't "replicate" the burning plastic - smoke situation
- Mary C., Blue Bell, PA, US