Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
55,797 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion brakes problems

brakes problem

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2011 Ford Fusion Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #34

Jan 282015


  • 94,000 miles


Turning corner to park, loss of power steering. Service advancetrac light and also anti slip light came on. I took to dealer and they just reset codes. Worked for 3 days andnthen total failure of advanctrac. Suburban Ford now says I need whole new rack and pinion assembly. Looks like this is a major issue with units.

- Bruce Township, MI, USA

problem #33

May 222014


  • miles
The power steering is not working.the vehicle is hard to make turns. I only had this car almost 3 years and I purchased it used. The power steering is gone and I have seen a lot of complaints about this model with power steering problems. I know there should be some kind of recall on this vehicle. I can not afford to have this fixed. I am hoping that you all will check into this. It is unsafe. I am considering the news about this because I keep getting the run around. I love my car and I just can't afford to have it fixed because of this mechanical problem.

- Erwin, NC, USA

problem #32

Dec 122014


  • 106,000 miles
I was driving into a parking lot and my power steering light came on to service soon I parked my car then when I went to leave and started my car, the light went to service now and I had no power steering at all. I am a college student and just bought this car less than 5 months ago and I am very lucky that this didn't happen on my way home while driving through the mountain areas I have to drive through from college or I could have had a fatal or serious accident. I don't have the money to fix this and I believe Ford Motor Company should recall and repair this serious issue and since there is several complaints.

- Five Points, TN, USA

problem #31

Dec 082014

Fusion 4-cyl

  • 43,000 miles


Power steering failed. Received indication of advancetrac needing service as well as power steering failure. I have noticed some issues of this nature for over one year and 15,000 miles as when the car is first started and put into reverse there would be, on occasion, no power steering and I'd get advancetrac needs service warning. By putting the car in drive I could sometimes get the power steering back or if I shut the engine off and restarted. Power steering completely failed now at 43,000 miles and I've been told by the Ford dealership that the module as well as the steering gear--the whole system--has to be replaced per diagnostics.

- Phoenix, AZ, USA

problem #30

Oct 012014


  • miles
While driving one Saturday evening out of no where the car idles down to about 5 mph until it stops, the steering wheel and gas pedal locks up and my husband and I are stuck in the middle of the road with traffic behind us, thankfully there was no accident. I then put the car in park, switched to key back to turn it off and back on to try and move it from the road to the gas station that we were right in front of (thank god). We eventually got the car in the parking lot and noticed the wrench light and the check engine light were both on. We did our research and found out it is a problem concerning the throttle body, in which I heard is very costly. The problem stopped for about a week then started again and happens randomly while in traffic, again thank god no accident has occurred. This car is my husband and I only means of transportation right now and I am 4&1/2 months pregnant so we need this car to travel not only to and from work but also my doctor visits. I don't know if anyone else has experienced this problem but it's a huge safety problem and we've only had the car for about 9 months.

- Kennesaw, GA, USA

problem #29

Oct 252014

Fusion 4-cyl

  • 66,896 miles
While driving with my family my service advancetrac and service power steering warning lights came on. After we got home and went to go back out later our power steering was completely gone. Car isn't drivable as it has no power steering at all. Very dangerous situation my family was put into by this problem!!

- Whitesville, WV, USA

problem #28

May 222014

Fusion 4-cyl

  • 61,514 miles


While driving to work all of a sudden my advance trac light went on and there was no steering at all. All the lights went dead and I had to stop in the middle of the street. I tried to get the car to the side of the road before stopping but wasn't able to maneuver it, it was too hard to steer. After stopping short I finally was able to force the steering wheel to turn and moved to the side of the road. I read the manual and it said turn off the car and restart, I did and nothing happened. I called aaa and they towed me to Ford in toms river, NJ. It cost me $2,152.14 for the steering rack to be replaced as well as having my car for 6 days and having to rent a car for additional costs.

- Toms River, NJ, USA

problem #27

Aug 182014

Fusion 4-cyl

  • 46,000 miles
While driving car, steering locked and power steering assist fault message appeared on dashboard.

- Palatine, IL, USA

problem #26

Jul 132014


  • 97,000 miles
Power steering went out on a 55 mph road and the whining noise it makes is unbearable.

- Nicholasville, KY, USA

problem #25

Jun 012011


  • 5,000 miles
Check my name ~ since I had my 3 Fusion 11 ~ the same patterns have continued/ I almost lost my life in 2011. 2013 and 14 because of the huge transmission problems I have written proff that clearly explains the problem ~ so your " salesmen?" and " Ford" in detroit refused to recognize that I even had a problem. Why would any clear thinking person dream up a story like this ~ so I am here to "tell the story" because I could have been killed ~ think of this happening to your sweet grandmother !!!! yes, think and let me know because I am sending it to bloomberg and the los angeles times! the longer you wait the sooner I will call my lawyer who specializes in " criminal law" ~ that fits. So let's be far to the people you are supposed to serve and get this lemon law worthy issue solved! the part may cost $ 50 put think of Chevy because Ford Fusion when you stop hiding the problem ~ fix it now!!!! get back to me in written and I will keep this note that I will send to every newspaper around!

- Los Angeles, Ca, CA, USA

problem #24

May 292014


  • 58,600 miles


While driving along the highway my gauges on the instrument panel went out momentarily, and then came back on with the message "service advancetrac." I didn't think much about it because it went away when I turned my car off and back on. A couple weeks later (starting June 16th) the instrument panel kept going out every time I drove the vehicle, and multiple messages came up in the message center about getting my brake system checked and all four tire pressures were low. Along with these other message center malfunctions, the anti-theft security system was malfunctioning and not recognizing either key I have for the car. A couple of times it took 20 minutes of trying and hoping to get the vehicle to recognize the key. I took it in to the dealership, and now I have to pay $2000 to get my power steering module replaced. I am completely disappointed that my 2011 Ford needs to have its power steering replaced at not even 60000 miles.

- Saginaw, MI, USA

problem #23

Jun 162014

Fusion 4-cyl

  • 71,872 miles
When I first started my car, I notice the chimes going off letting me know it was an error or warning. I noticed in the dash it read power steering assist fault. I noticed the steering wheel was very hard to turn. I immediately turned off the car and restarted and the message went away. The very next morning the exact same thing happened. So four days later it happened only to find out me restarting would not make the message go away. So now I am without power steering and I have read so many complaints of the same and nothing is being done to correct the issue. Nothing will happen unless someone gets hurt or god forbid killed. Its too late then. Ford does not want to be responsible.

- Cary, NC, USA

problem #22

Apr 292014

Fusion 4-cyl

  • 37,980 miles
I was driving at 35 mph, and slowing down to about 25 mph to make a right hand turn to enter a merge lane, and my Fusion's message center flashed "service advancetrac" and "service power steering now" messages, followed by the audible chimes. I noticed a failure of the power steering system, and it required great strength and effort to get the vehicle to turn right to enter the merge lane, almost took me into the standard lane. Steering was extremely difficult from that point on, especially at low speeds. Ford dealer diagnosed the issue, said the pscm had failed. They had to replace the steering rack because all the electronics are integrated into it.

- Enid, OK, USA

problem #21

Apr 242014

Fusion 4-cyl

  • 99,786 miles
Driving in rain approximately 40 mph on two lane blacktop highway chiming started then error codes, "service advancetrac" & "service power steering now" warnings displayed on dash. Steering became extremely hard to maneuver continued to drive the vehicle approximately 10 more minutes. I then turned the vehicle off and let the vehicle sit for an hour. I never pulled key from ignition. I restarted the vehicle, steering became even more difficult to maneuver. I drove my car approximately 2 more miles and then shut the vehicle off again. I waited approximately 2 more hours this time before restarting my vehicle. The steering wheel became almost impossible to turn. I experienced an extremely unsafe vehicle while driving approximately 25 to 35 mph for 12 miles to reach my destination. This vehicle was then parked and will be towed to a repair facility to trouble shoot this safety issue. I have two young daughters that are in this vehicle on a regular basis and I am tremendously concerned for their safety and that of others who could be harmed if this incident should happen again while driving. I drive 900 miles a week to and from my job. I can not morally put others at risk and after seeing so many complaints online, I believe that this is a severe safety issue that Ford Motor Company should be financially responsible for and address in a timely fashion by recalling and repairing any necessary parts and labor before a serious injury or fatality occurs.

- Cape Girardeau, MO, USA

problem #20

Oct 032013

Fusion 4-cyl

  • 49,000 miles
I was driving on the highway and all of a sudden the car seemed to start shutting down. I lost speed and could not accelerate even thought I was pressing the accelerator pedal. The whole car started to shake and vibrate violently making a sputtering noise. I was able to brake, slow down and stop to pull off onto the shoulder of the highway. The car would not stop shuddering until I turned the engine off. I waited 10 seconds, turned the engine back on and the car drove normally again. This happened twice more, one at 30 mph and one at 60 mph again on the highway. Then we took it to have the throttle body replaced.

- St. Louis, MO, USA

problem #19

Dec 272013

Fusion 6-cyl

  • 81,000 miles
Lost power steering. Took it to the Ford dealer the next day. Was told the rack & pinion needed to be replaced. Was told not covered under warranty and the dealer wanted to charge me $1136 for the part and $450 to install. Had the error code erased and was able to drive it for about a week before losing power steering again. Found the part at a local auto parts store for $476 and if I return the defective part I get $170 back. After researching this issue it seems other Ford Fusion owners are having the same problem & Ford is recalling the 2013 for the same reason.

- Royal Palm Beach, FL, USA

problem #18

Jan 212013

Fusion 4-cyl

  • 48,678 miles
Veh died while driving and ck eng light is on had tp replace throttlebody $490.

- Fall Branch, TN, USA

problem #17

Jan 212013

Fusion 4-cyl

  • 57,379 miles
Veh died while driving going 85 miles an hr and just cuts off.

- Fall Branch, TN, USA

problem #16

Jun 202011


  • 41,800 miles
This is the 3rd report that I am filing in regard to my 2011 Ford Fusion. The throttle body assembly needs to be recalled. Whether going highway speeds or in traffic less than 30mph, the vehicle will intermittently lose power to the throttle. The wrench and emissions lights both go on, the vehicle shakes violently and I lose all ability to accelerate. The only remedy is to restart the vehicle, which I often need to do in the middle of the road as I do not have the ability to get to a breakdown lane or other safe stopping point. This has happened on the highway, causing me to have to cross 4 lanes of highway traffic with no ability to accelerate. It has also occurred in the middle of intersections with turning traffic as well as at traffic lights, causing other drivers to unsafely pass me on the right. Please note that when I do get into an accident, I will be finding both Ford Motor Company and the national highway transportation safety administration responsible and liable for all injuries and damages due to the number of complaints and the administration's decision not enforce a recall. Ford refuses to repair the issue unless they can replicate the problem; however, when I restart the vehicle the error is cleared. I have taken numerous videos of the problem and Ford still refuses to replace the defective part. It is simply a matter of time before somebody gets killed.

- Portsmouth, NH, USA

problem #15

Sep 182013

Fusion 6-cyl

  • 42,000 miles
While driving in town at approximately 35mph on 9/18/13, the following message appeared in the instrument cluster display "service advancetrak" and "power steering assist fault". at that moment, the car did not have power steering. I pulled over and shut off the car and restarted it and the car worked normally for a few blocks then did the same sequence again. As of this morning 9/19/13, the power steering is working fine.

- Eau Claire, WI, USA

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