I bought a new Honda Pilot from the Tracy Dealer. I got some scratches on the right side next to the bumper. Someone told me that I should a touch up paint from the dealer and fix it. I bought my paint from the Honda Dealer. They matched it with the VIN number, but when I put it on, it wasn't white color. It was more like cream or chalk color. First I called to the Tracy Dealer on the phone and they told me that I should bring the car and paint bottle and they will see what they can do for me. I went back to the Honda dealer. I drove all the way from Union City to Tracy Honda dealer in traffic. Took me more than two hours. I talked to the people who sold me the paint. they also tested another bottle and agreed with me that paint color is not correct. it has different color than the car paint, they told me that they will do something about it.

But than when the Manager came outside, his name was Bruce. he was very rude. He told me that he can return my money back for the paint but he is not going to fix my car. He can't do anything about it. He told me that they don't make it, was made by Honda Manufacturing. He told me to file a complaint with Honda Manufacturing. I filed a complaint with them. Kim was the case manager. She didn't look at my car or the paint bottle. Neither she tested other bottle. Your paint bottle ruined my brand new car. I told her to test the other paint bottle, you will see that it has a different color. She didn't hear my complaint. She took the Tracy Manager side and denied my complaint. I still have the paint bottle. I don't know how can fix the problem anymore. I thought this was my third car and they will take care of us. It was their problem. They wanted return my money for the paint bottle which was less than $10 dollars but if I take my car to paint shop it will cost way more. I am not going to buy Honda Car anymore. They don't want to fix their own problem.