Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
8,170 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee accessories - interior problems

accessories - interior problem

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2014 Jeep Cherokee Owner Comments

problem #10

Aug 252015


  • 4,200 miles


I had a roll away incident back around August 25th 2015 I pulled into my driveway and put the car (2014 Jeep Grand Cherokee overland) in park.I turned it off and exited the car. It started rolling forward so I jumped back in the car and put on the brake then moved it backwards a little and exited the car again. Again the car was in park and shut I was walking away from the car it rolled forward again about 8 feet.I know it was in park, when it was not in gear. I got out of the vehicle and it started to roll back on me. I quickly jumped back into the vehicle to stop it without accident, this time. Now I put a block in front of the tire so it wont roll away.I wont park it on a cant seem to find a problem.

- Brooklyn, NY, USA

problem #9

Jul 022015


  • 24,007 miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 15V461000 (equipment). The notification provided instructions to contact U-connect in order to update the software. After the update was installed, the contact mentioned that the radio, navigation, ventilation system, and climate control systems failed immediately. The U-connect technician referred the contact to the dealer who later advised the contact to call the manufacturer. The manufacturer stated that the radio needed to be replaced; however, the parts needed were not readily available. The contact stated the manufacturer exceeded a reasonable amount of time for repair. The vehicle was not repaired. The failure mileage was 24,007.

- Moab, UT, USA

problem #8

Oct 142014

Cherokee 4WD 6-cyl

  • 6,000 miles
As has been reported by others, my Jeep Cherokee has brake for no apparent cause on three different occasions. The "collision imminent" tone has sounded at the same time. There was no accident or loss of control at the time this happened, but it was disconcerting. On two other occasions, the same thing has happened, but these were triggered by a car leaving the road to the right side, to turn at an angle into a street that branched off the route I was on. Although the car was clearly out of the path of the car, apparently the collision avoidance system thought that my car was closing on the other car too quickly, and again sounded the warning and slowed the car down. Again, there were no problems with control of the car, and no accident, although drivers behind me had to slow down by about 15 miles per hour below the speed limit. I have learned to leave some extra distance between me and cars turning off for just this reason.

- Portland, OR, USA

problem #7

Mar 282015


  • 9,966 miles


While driving the odometer messages started popping up and an alert chimed for each one: Acc / fcw unavailable service required; big red battery icon and low voltage message; park assist off message; radio screen went blank; small red battery icon remained lit on the odometer screen. I then selected to view the battery voltage along with my speed on the odometer screen. The voltage moved from 16 to 15 and stopped at 14V (1/2 charge) all in less than 5 seconds. I tried to make a hands-free phone call and as the phone was ringing the phone call was terminated by the vehicle.

- Grand Junction, CO, USA

problem #6

Mar 272015

Cherokee 4WD 8-cyl

  • 9,960 miles
Picked vehicle up from dealer - they made sure battery was fully charged and suggested it be driven before taking home. On the interstate at 65-75 mph activated the adaptive cruise control. It shut itself off in approximately 10 seconds. Then a message on the odometer: Acc / fcw unavailable service required; message low voltage; radio screen went blank then came back on. A small red battery icon remained lit on the odometer screen.

- Grand Junction, CO, USA

problem #5

Mar 222015

Cherokee 4WD 8-cyl

  • 9,900 miles
The odometer screen popped up several messages: Acc/fcw unavailable service required; then a red battery image and low voltage message; and the transmission was locked in D3. After turning it off for 30 minutes it self corrected but a small red battery icon remained lit on the odometer screen.

- Grand Junction, CO, USA

problem #4

Sep 162014


  • miles


The contact own a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V641000 (equipment adaptive) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Ho-Ho Kus, NJ, USA

problem #3

Sep 032014

Cherokee 4-cyl

  • 4,680 miles
We purchased this vehicle new, with 4,658 miles on it and within the first day, we noticed the extremely rough shifting between 2nd 4th gears. After several PCM reprograms and a new transmission, it is still doing the rough shifting and continues to worsen. In heavy traffic, the accelerator is inconsistent, sluggishly moving forward on one occasion and lunging forward as if the gas pedal was mashed to the floor on the next. Same can be said for braking; rough down shifting and often times feeling as though the vehicle is still trying to accelerate as if the gas pedal is still pressed even though the brake is being applied. In another incident, I started the vehicle, with my foot on the brake shifted it to drive, then began to release the pressure from the brake to inch forward, when it suddenly lurched forward nearly striking my parents. Additionally, the vehicle now seems to be driving itself. When entering my neighborhood doing approximately 25mph, upon letting up on the gas completely, the vehicle maintains the rpms and speed on a flat surface as if the cruise control is on. We have filed for the md lemon law with Chrysler, but after a test drive with one of the their reps where the car was not as violent in the shifting but still quite rough, the rep declared the vehicle as ¿¿performing as designed and its the adaptive learning of the vehicle and closed the case.this vehicle is completely unpredictable and inconsistent, and quite frankly, unsafe and nerve racking to drive. My wife will not drive nor ride in it any longer for fear of an accident, nor will she allow our son to ride in it. In my 28 years of driving, I have never owned nor driven a vehicle that actually made me feel unsafe in. As I stated to the rep on the test drive: With this vehicle, it's not a matter of if this thing gets in an accident, but rather when!

- Waldorf, MD, USA

problem #2

Feb 262015

Cherokee 4WD 6-cyl

  • 11,784 miles
Vehicle's "adaptive cruise control w/ stop-and-go" was activated and set to 40 mph. On approach to an intersection with stopped traffic ahead, the adaptive cruise control feature failed to slow the vehicle and a rear-end collision nearly occurred. The system had a clear field of view and approached stopped traffic from approximately 300 yards. The vehicle's collision alarm and brake booster activated as I waited for the system to slow the vehicle. Using full braking force, the vehicle came to rest approximately 5 feet from the vehicle in front of me.

- Columbia, SC, USA

problem #1

Aug 122014

Cherokee 4WD 4-cyl

  • 1,200 miles
A short time after purchasing the new 2014 Jeep Cherokee, we started having trouble breaking at any speed. As you stepped on the brake, the rpms went way up and it felt like the car was trying to accelerate instead of stopping. It always felt like you had to fight it to stop and it might not stop at all. Took it to the dealership service department and was told it had software updates for the transmission which did not solve anything. At the point that we were calling to take back in, received the "service transmission" warning and was told by service department to drive it in and it would "go into a safe mode". drove slowly while on a major highway and after slowing down for construction, it would not speed up past about 27 mph. It had to be to towed in. After a new transmission, after waiting about 2 weeks due to 15 local dealerships waiting for transmissions, we were told by the service manager that it was not ready and doing the same thing. He said there was another software update with no estimated release date. There has been an update for the 2015 models that have the same problems since but nothing for the 2014 models still. We have not had our car since September since it is not safe to drive. It is being bought back after much pain and all the decisions being made by the Chrysler area representative, sean werth, who according to the dealership sales manager said that our car was as fixed as it was going to be.

- Lawrence, KS, USA

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