definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
41,700 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee accessories - exterior problems

accessories - exterior problem

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2004 Jeep Grand Cherokee Owner Comments (Page 1 of 3)

problem #56

Nov 102012

Grand Cherokee 4WD 8-cyl

  • 62,050 miles


Dual climate control blend doors have broken, a defect in design that affects all 1999-2004 Jeep Grand Cherokee limited models. There is no hot air available to the passenger side of the cabin, and the passenger climate adjustment is inoperative.

- Lynnwood, WA, USA

problem #55

Oct 122011

Grand Cherokee 4WD 8-cyl

  • 50,000 miles
Dual climate control door failure. Plastic door hinges break, faulty design, should be replaced with aluminum or other metallic pieces. All of the 1996 - 2001 Jeep dual climate doors break.

- Stamford, CT, USA

problem #54

Feb 032011

Grand Cherokee

  • miles
Blend doors continues to run after car has been turned off.

- Fairfax, VA, USA

problem #53

Jan 242011

Grand Cherokee

  • miles


We have a 2004 Jeep Grand Cherokee that has had an ongoing failure in the air conditioning system. Over 10 times the vehicle has been into 2 different dealership repair facilities to correct the problem and there has been numerous parts replaced (blending doors, valves etc) and the failure is still there. The A/C system does not produce air at the temp that is selected, and most of the time will blow hot on one side and cold on the other or the other way around. The last time it was in the dealership the manager said they could find nothing wrong, and when my wife drove the vehicle with the manager, there was burning hot air coming out of the vent, the manager said that was normal. Nothing they have done has fixed the problems and we are ready to sue them to recoup our money.

- Boerne, TX, USA

problem #52

Aug 202010

Grand Cherokee

  • 51,000 miles
The HVAC system of the 2004 Jeep Grand Cherokee (dual climate zone) fails after a short period of time prompting expensive repairs. The HVAC system will blow ambient outside air on one half of the car. If it's hot outside, hot air, not ac, will blow on the passenger side. Cold air in the winter.

- Arlington, VA, USA

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problem #51

Jan 012010

Grand Cherokee 4WD 6-cyl

  • 70,000 miles
2004 Jeep Cherokee blend doors. I have to use a towel while driving to wipe the interior windshield since my defroster has gone bad. Why does Chrysler not cover this as I consider that to be a major safety issue.

- Herndon, VA, USA

problem #50

Jan 072005

Grand Cherokee

  • 3,900 miles


While driving with defrosters on, the heat suddenly turns to cold and does not defrost the windshield. Was told by dealer that blend doors were defective and the dashboard had to be removed. This started happening about 6 months after I bought the car. This is a definite safety hazard since you can't de-ice the windshield while driving. I feel the manufacturer should make the needed repairs at no cost to the customer since this is very hazardous.

- Lords Valley, PA, USA

problem #49

Jan 162008

Grand Cherokee

  • 50,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the heater doors in her vehicle broke which left her with no heat and no defroster. There were no warning lights prior or after the failure occurred. She has not taken the vehicle to the dealer or spoken with the manufacturer. The vehicle was repaired on 12/17/2009 by a local repair shop. The current mileage was approximately 87,000. The failure mileage was approximately 50,000.

- Robstown, TX, USA

problem #48

Jan 012007

Grand Cherokee

  • 80,000 miles
The blend doors in my Chrysler 2004 Jeep Grand Cherokee have deteriorated and fallen into the plenum box where they are housed. I have learned from the dealership this is a known defect by the Chrysler engineers. My windows frost up do to not having any heat creating a dangerous situation due to the fact I cannot see out my windows. The dealership and repair shops want over a thousand dollars to fix the problem.

- Southgate, MI, USA

problem #47

Dec 012008

Grand Cherokee

  • 39,000 miles
At 39,000 miles blend doors on air and heating not working properly. One side blows cold and other blow hot. Three repairs done by dealer and still have the problem.

- Pickerington, OH, USA

problem #46

Sep 302009

Grand Cherokee

  • 45 miles


1. my air conditioner started acting up and not blowing the correct hear/air. 2. the blend doors are broken on my Grand Cherokee 3. nothing yet, its a $1200 fix.

- Wilmington, NC, USA

problem #45

Sep 102007

Grand Cherokee

  • 70,000 miles
Heating and A/C malfunction, blend door actuator broke, messes with the flow of the heat and air. I've heard it happens to all these Jeep.

- River Grove, IL, USA

problem #44

Feb 222009

Grand Cherokee

  • 86,009 miles
3rd failure of climate control system inside vehicle controlling A/C, heat, vents, etc. Have paid a total of $3119 to have it repaired with new oem Chrysler replacement parts by certified mechanics. The same failure continues to occur where the climate control "blend doors" break in their plastic housing causing the doors to move independent of the computer control signals. In the winter, cold air will blow regardless of setting, and in the summer hot air blows - also regardless of setting. This latest failure occurred outside of the warranty. It was already fixed once within warranty period before 2 subsequent failures. Dealer reps informed me that 80+% of vehicles with dual climate control option have this problem. I have owned a 2000 and 2005 Grand Cherokee and have also experienced the same issue with both vehicles.

- Hermosa Beach, CA, USA

problem #43

Jan 212009

Grand Cherokee

  • 100,000 miles
The door blend and actuators have failed on my Jeep. Middle of winter and my passenger has to sit in a vehicle with cold air blowing on them.

- Waconia, MN, USA

problem #42

Dec 042007

Grand Cherokee

  • 42,000 miles
Jeep Grand Cherokee limited 2004- heat not working properly due to blend door misfunctioning. Spent $1200 at Jeep/Chrysler dealership to fix and less than one winter later it is broken again. Even replaced all parts T-working and non working parts. This is a major problem with Jeep and this should be made a recall. Thousands of others are in our same boat and there are forum set up just on this issue. This is too much money to spend every winter on the same malfunction! drove less than 10,000 miles in 12 months on my vehicle. This should not have recurred.

- Chicago, IL, USA

problem #41

Mar 192006

Grand Cherokee

  • 43,000 miles
Wj blend door breakage/failure with 2004 Jeep Grand Cherokee with electronic dual climate controls. Hot or cold air blows uncontrollably on drivers side of dual air conditioning. I have been quoted $1500 to fix this problem, but this has been an ongoing problem with this vehicle since I have had it since 2005. With hot air blowing continually on drivers feet, this is a potential safety hazard.

- New York, NY, USA

problem #40

Oct 302008

Grand Cherokee

  • 58,000 miles
Heat and air conditioning died in my 2004 Jeep Grand Cherokee overland, it only has 60,000 miles on it and I did some searching online and this is a common problem for the 99-04 Grand Cherokee. I live in a cold weather region and cannot defrost my windshield making it quite dangerous. It will cost $1,200 to fix it and I cannot afford to pay that. Chrysler is saying it is my responsibility to fix. But the problem lies with the blender actuator doors being too cheap when built.

- Plattsburgh, NY, USA

problem #39

Nov 272008

Grand Cherokee

  • 58,250 miles
I have a Jeep Grand Cherokee that has had a blend door failer due to poor design. My understanding is this is a common problem with the heating system.

- Summitville, IN, USA

problem #38

Oct 302008

Grand Cherokee

  • 55,000 miles
Jeep Grand Cherokee HVAC blend door malfunction will not allow proper vision through windshield due to defroster not working properly.

- Smithville, MO, USA

problem #37

Oct 242008

Grand Cherokee

  • 69,000 miles
Blend door failure.

- Fort Recovery, OH, USA

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