This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
10/20/17 driving 5 minutes & brakes locked - Jeep wouldn't move at all - after 20 minutes Jeep ran normally for 3 weeks; 11/9/17 driving grandbabies home - going 40 on a major highway - brakes again lock up Jeep came to a stop & would not move forward and would not reverse - ESC indicator light on, ESC off appeared in the odometer and the ABS light was on - the smell of brakes was overwhelming - called aaa for a tow - after an hour - all sorts of creaking noises could be heard - ? brakes releasing - was then able to drive the Jeep - cancelled aaa - drove Jeep immediately to my mechanic - after 2 days he could not figure out what the problem is nor could the issue be duplicated ; called the Jeep dealer that I bought it from on essington ave in philadelphia - they said they had never heard of this issue - to bring the Jeep in to be "diagnosed" for $115 - when asked for a loaner - they told me I'd have to pay for a rental - there are 55,000 miles on the Jeep
On two occasions, while traveling on high speed highways, my Jeep suddenly lost power. When that happened, I lost power steering and had to muscle the car to the side of the road. I removed the keep from the ignition. When I tried again to start it, although difficult, it started. My mechanic ran an electrical test, and on the repair order he wrote: "research symptoms. Find high failure rate of tipm module. Recommend returning to dealer" because the apparent frequency across the country may lead to "possible warranty extension or open campaign".
On 3 separate occasions, over the course of the last 5 months, my Jeep has just randomly quit (engine stalled). This has happened while driving down the road -(twice on a freeway, once on a surface street)- all the dash indicator lights have come on and my Jeep engine has just quit. I've been very lucky that I was not in heavy traffic and was able to coast to the side of the road without incident. After a couple of attempts, I was able to restart my Jeep. There is no warning to this random stalling, no sputtering, no loss of power, it just quits with no indication. My mechanic states that this due to a defective totally integrated power module that is currently on a nationwide backorder. There are 18 orders in front of mine from my local dealership (that's just one dealership). This defective component causes your vehicle to randomly stall out while driving - potentially putting myself or others in danger of an accident. I'm told it could be weeks or months before this part is available, so every time I get in my Jeep I wonder: "will this be the day that I get in an accident" or will someone else get seriously hurt by hitting me" how many others are thinking the same thing? 100's - 1000's" I can't afford to rent a car for an undeterminable amount of time, so I have no choice but to drive this very unsafe vehicle and risk my life and the life of others on a daily basis.
Electrical icons continue to appear on dashboard like traction, ABS, service engine soon, gauge for RPM is 0 mp, engine gauge remain at engine speed. When taken to Jeep dealership for repair I was told there was nothing wrong with the Jeep it is running correctly. And yet the Jeep cut completely down for 10 mins on the expressway. When on the street all icons come on and I have to pull over because Jeep has shut down.
So yesterday after work I get in my car and start it, and I noticed my airbag light came on. I figured maybe the sensor was triggered by the hot weather but that still didn't make sense. So I look up what I should do in the manual and it says take it to the dealer (they were closed). The next day, I thought surely the code would clear and all would be well. To my surprise my light was still on. I take my car to the dealership to get checked out (mind you, I have 2 warranties on this car) and I just know it will be covered. Wrong! I was shocked and dismayed to find out that my airbag has 2 problems, the seat belt sensor has blown out and the the airbag module is blown out (meaning it will not deploy if I get in an accident). On top of all this, neither of these problems are covered by my $4,000 warranty and will cost me $910 before taxes. Seriously"?" I shouldn't have to pay a dime extra for what I was under the impression of already purchasing: A safe vehicle. This is absolutely unacceptable. Please do something about this soon. Someone could die.
A D V E R T I S E M E N T S
- Upper Darby, PA, USA