Notes: As long as catastrophic engine failure at under 60,000 miles is the top owner complaint, it'll be pretty hard to recommend the 2012 Sorento.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
25,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Kia Sorento accessories - interior problems

accessories - interior problem

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2012 Kia Sorento Owner Comments

problem #2

Oct 152014


  • 35,000 miles


The struts on my back lift gate are already worn out on a 2012 Kia Sorento. I had a 2007 Kia sportage prior to this vehicle and never had a problem with the back struts on the lift gate. On the sportage the glass opened separately from the bottom half of the lift gate. However, this newer vehicle wore out the back lift gate struts in just over 2 years with only 35,000 miles on the vehicle. The back lift gate is not separated between the door and the glass so the entire back lift door is extremely heavy to open and hold without the struts to keep the trunk door lifted and has the potential to hurt small children or even adults who are not anticipating a sudden failure of the struts on a vehicle with such low mileage. At this point, the entire trunk area cannot be used until the problem is fixed, but repair shops want over $500 to fix a part that should not have worn out this quickly to begin with. I will attempt seek remedy from Kia directly, but wanted to bring the issue up in case others are experiencing similar problems for trend analysis and potential recall.

- Apo, AE, USA

problem #1

Mar 072013

Sorento 6-cyl

  • 15,000 miles
Car would drop its speed to about 1 mile an hour, brought car to dealer, told needed software re-set, occurred again in about July 2012, told again a software problem, but could not tell me why or that it would not happen again. Rear camera and entire radio-council goes out on occasion. Sun roof jams and won't close. In shop to repair sun roof over one week.

- Capitola, CA, USA

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