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Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here.

9.0

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,324 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-5 brakes problems

brakes problem

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2016 Mazda CX-5 Owner Comments

problem #2

Mar 012017

CX-5

  • 3,600 miles

A D V E R T I S E M E N T S

My complaint is identical to complaint # 10913740. I special ordered my Cx-5 & picked it up Feb 2017.does not shift properly, revs up to 6000 before engaging, can't accelerate when I need to (like merging on freeway or changing lanes). Please see complaint # 10913740 because he describes it better than I, a non "car person" can. I've put my my gas foot to the floor trying to gain some speed so I wouldn't get rear ended and it takes, literally, about 10 seconds to respond at all. The dealer claims it is shifting as designed & says they can't recreate the problem. Car was there @3600 miles & they told me the tech couldn't find anything wrong with the car but did I want a drive with him. I did one, & he tried to tell me that revving to 5000 when on a small incline was normal. This is a lie. I brought the car back again- it was in for 7 days. 2nd time manufacturer involved, & supposedly its engineers would work on it. But all they did is run diagnostics (doesn't anybody actually look at the actual car anymore - computers do malfunction) and what they came up with is that I was engaging the gas and the brake at the same time, causing the car not to shift. First of all, my tiny foot couldn't be on both pedals if I tried; second, my left foot is a clutch foot. I am so used to using it on a clutch only that it dangles where a clutch would be if I hadn't bought this stupid automatic 2016 Cx-5. so now Mazda is saying that their engineers & dealer technicians are infallible and they will do nothing for me. Meanwhile, I am stuck with this pos I bought for $27,000 cash which is not only dangerous but extremely un-fun to drive due to the jerking, revving, etc., which are very unnerving, and with 5000 miles on car, I should want to drive it. Instead I am driving my nearly 12 year old VW so that I can get places safely and without the jarring problem of the Mazda.

- San Rafael, CA, USA

problem #1

Jun 102017

CX-5

  • 1,048 miles
While driving on a slope with bit of curve on a highway when I applied a mild brake to reduce the speed, the car abruptly moved straight left and goes off road. The brake and steering didn't respond immediately for few seconds and the car keep going down off road on a very rough terrain. Luckily it stopped few meters before a sharp fall.

- Chandler, AZ, USA

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