really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

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2013 Mercedes-Benz E350 accessories - exterior problems

accessories - exterior problem

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2013 Mercedes-Benz E350 Owner Comments

problem #1

Jun 012013


  • 1,500 miles


The panoramic sunroof exploded outward. When it occurred the sound was like someone fired a shotgun next to my head. I was driving northbound on I-25 just South of denver. Had the fabric sunshade not been extended forward so it contained the glass the occupants in the car would have been showered with the sharp shards, which were so sharp the pieces that flew back on the back window and trunk lid left deep scratches on those surfaces. Not sure how much glass was thrown up into the air and impacted traffic behind the car. Think about a motorcycle rider being hit by these flying shards of glass. After the incident I looked on line and found the following link, which details another incident in 2012 that seems to be exactly what I experienced on June 1. www.benzworld.org/forums/W251-R-class/1652488-exploding-sunroof.html<www.benzworld.org/forums/W251-R-class/1652488-exploding-sunroof.html a representative of the Mercedes dealership where the car was purchased also confirmed over the phone that the same thing had happened to their service manager while driving a car with a panoramic sunroof. This is not a safe situation with these cars and I hope you'll seriously look into this. Notwithstanding any injuries that may occur from such an incident, the explosive nature of this type of failure could very easily cause a driver to panic and/or be distracted enough to have an accident in traffic. I won't feel safe driving this car now that I am aware of what can happen with this panoramic sunroof over my head. If you'd like to see photos of the damage, I would be happy to E-mail those to you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Castle Rock, CO, USA

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