Crankcase Oil Separator Filter is bad

- Charleston , WV, USA

I hydroplaned when driving in rainy weather and slid across freeway. Apparently break assist activated and automatically applied break. The car spun around and hit concrete barrier and then slid again across the freeway. At that point, a message was on display reading Collision Prevention Assist Plus Inoperative See Owners Manual. My vehicle had power but wouldn-€™t respond to the gas pedal and would not accelerate. I was unable to move vehicle out way of oncoming traffic. Luckily no one hit me and police arrived to divert traffic away from me. I turned vehicle off and on again but still was not able to move vehicle. I couldn-€™t even shift gear to neutral. Don-€™t appear to be much damage to front of car but the way the tires were turned indicate a suspension issue. I am waiting on quote.

- Mont Belvieu, TX, USA

August 8, 2019 while parking my car in a gas station and going at a low rate of speed I experienced a sudden acceleration of my vehicle. I was unable to stop the car and as a result hit the side of a building. The car was towed and repaired. Mercedes corporate was notified and they sent a mechanic to check the car. On August 21, 2019 I was informed that Mercedes found no evidence of a malfunction. I was also informed that I could not have the car evaluated by a third party. Around October of 2019 I had my vehicle returned to me from the collision center. On October 24, 2019, again while I was parking on my street at a low speed the vehicle accelerated, this time I was able to put it in neutral, apply the brakes and avoid an accident. Again, I called Mercedes and the car was then taken to the dealership. Once at the dealership I was told that they could not look at the car until Mercedes corporate gave them the ok. I waited three weeks and was then told the car had no problems. When I picked up the car I did ask if the dealership checked the car and I was told no. Mercedes sent someone to look at the vehicle. When I got home I opened the hood and found it full of dried leaves. I garage my car but it looked like the car sat on the lot for three weeks in the weather. I am still driving this vehicle and waiting for it to happen again. I would hate to sell it and have someone have a serous accident. I also tried to have a local mechanic check the vehicle but they did not want to get involved with the issue.

- Garnet Valley, PA, USA

Brought my Glc300 in for service once I received a recall letter from Benz. I was told the recall service would take 2-3 hours. However, once I put the car in the shop (1/10/2019), I was told the unit will not update and a replacement unit was ordered. After days in the shop, I picked up my car but the new unit did not include android auto ( worked before ) which I paid for so I was told to leave the car overnight again to fix it. The next day, I called and no one knew what was going on and now, 3 days later, I still have not heard when my car is expected to be fixed. I've called service multiple times and have only heard that they will get back to us soon but no update calls came I have to called the services on and off, . it seems that my car was passed back and forth to different service advisors because of their off schedule but no one follows up on my car. This one recall fix that should have taken only 2-3 hours, have now become over 6 days and still counting. This car is 6 months old with less than 400 miles - it should not take over 6 days to fix an issue, especially a software issue which is what I'm told. I'm not waiting on a part to come in so why is it taking days for my car to be ready? I'm following up on this issue day after day as is my daughter (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Plano, TX, USA

Was driving down highway during clear sunny day on 12/21/18 at about 2:30 pm on I-10 East just outside of houston when my sunroof suddenly exploded outward. No signs of any debris being flung up or striking sunroof and there were no vehicles close to us at the time.

- The Woodlands, TX, USA

My work heels got stuck between the carpet and gas pedal creating a driving hazard. There is a gap that is dangerous and after notifying the dealer and mb, they said that I should not wear work heels. I am a professional woman and wear business shoes. The heel got stuck causing me to drive with no shoes on the freeway.

- West Hills, CA, USA

My heel got stuck when pressing the gas pedal creating a safety hazard. My shoe was stuck and I had to drive barefoot. I took it to the Mercedes calabasas dealership and they said there was nothing they could do and I should not wear heels when driving. I have driven for over 30 years with no issues.

- West Hills, CA, USA