pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,100 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Toyota Venza accessories - interior problems

accessories - interior problem

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2009 Toyota Venza Owner Comments

problem #2

Feb 202010


  • 7,000 miles


My 2009 Toyota Venza has the defective floormat problem which was identified by Toyota months ago and a recall announced. It has been many months since the announcement and my dealer has not received any parts or fix for this safety problem. When I contacted Toyota corporation, their customer service representative informed me that as yet there is no fix available and therefore no recall notices have been sent out and therefore no parts are available. In the meantime I have removed the floormat as suggested by Toyota, but my light carpeting is gradually been ruined and the floormats which I purchased at considerable cost are useless. I feel that the delay in developing and delivering a solution is unreasonable and that the manufacturer should compensate all Toyota owners for this unresponsiveness and prolonging of an unsafe situation.

- Weston, CT, USA

problem #1

May 192009

Venza 4-cyl

  • Automatic transmission
  • 1,200 miles
First highway trip with a brand new 2009 Toyota Venza automatic 4 cylinder AWD. Maintained speed limit 100 kilos/hr. Went to pass a semi and gas pedal stuck at 120 kilometers on narrow two way highway with soft shoulders post major snow fall last Friday(normally not speed). Was unable to depress the gas pedal and apply full pressure on brakes.the vehicle did not slow down engine was still racing. Finally was able to put transmission into neutral, still with full brakes barely working with racing engine. Engine smells began, able to wrestle car to gravel shoulder, throw into park and immediately killed engine. Once semi calmed down, tried to inspect gas pedal. Yanked out Toyota manufactured installed rubber mat which had been improperly installed on top of existing factory carpet matt which was clipped in place. Read about this being improper - in car manual while waiting to hear back from dealership for safety instructions given system warning that major brake failure may have also occurred. Carefully did some checks of brakes. Hard pressure on pedal resulted in traction signal reappearing. Soft pressure there was no traction sign. Very cautiously and slowly 90 - 95 kilometers/hr. Continued home on last leg of trip with no passing. Once home, re-inspected gas pedal area and noted a corresponding line indent to where rubber matt may have dug into carpet on right side of gas pedal. Though not a mechanic, deductively, rubber mat improper install may likely have caused gas pedal stick. Rubber mat clearly warned not to install on top of carpet mat ! why dealer did. No idea! why braking system not work while engine raced in drive... I have no idea.! feel very very very lucky to be alive! could have easily ended in death but for my many years of sport car driving with standards transmission, and highway driving skills! marked on the mat "do not install."

- Winnipeg, Manitoba, Canada, 00, USA

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