really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
54,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta accessories - exterior problems

accessories - exterior problem

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2002 Volkswagen Jetta Owner Comments

problem #4

May 152007

Jetta 4-cyl

  • Automatic transmission
  • 75,000 miles


The sun roof opened by itself the pop up portion while driving. It happened numerous times. I had to turn the knob to open it then turn the knob to close it and then it closed.

- Mentone, CA, USA

problem #3

Feb 052007


  • Automatic transmission
  • 86,000 miles
The contact owns a 2002 VW Jetta. Whenever therewas heavy rain, the water came through the sun roof. The water damaged the floor of the vehicle and caused mold under the carpet cushion. This failure occurred on two occasions. The current and failure mileage was 86,000.

- Santa Rosa, CA, USA

problem #2

Nov 132004

Jetta 4-cyl Diesel

  • Automatic transmission
  • 56,000 miles
Seat heater malfunctioned, burned through the leather seat and burned me while I was driving. I safely pulled the car to the side of the road. The replacement components also malfunctioned, burning the leather seat and once again, burned me. Also, the sunroof has plastic guides that keep breaking, I have had these plastic components replaced three times since I purchased my car in 2002, and I don't use my sunroof that often, probably less than 30 times/year.

- West Richland, WA, USA

problem #1

May 161997

Jetta 4-cyl

  • Manual transmission
  • 1,000 miles
I had both the passenger side window and the driver side window fall into the door frame within a matter of months. Both times the windows were fixed, however, they were reluctant to fix the problem as if it had been my fault. I have a small child and I don't think he appreciates asphyxiation from so much wind in his face on the long drives to the dealer to be replaced. This is just one of the problems on this car, the clutch gets stuck (repaired twice), the sunroof trim broke off and needed to be replaced, the engine makes a rattling noise when shifting (fixed twice), stereo system swallowed my cd (twice before new system installed), and air conditioning releases an awful moldy smell when turned on which dealer refuses to attempt to fix. Bought car in valencia Volkswagen in valencia, ca. Solution simple, traded in my 1yr old car for a better car, one that works!

- Palmdale, CA, USA

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