hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
100,333 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Volkswagen Jetta accessories - exterior problems

accessories - exterior problem

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2003 Volkswagen Jetta Owner Comments

problem #3

Apr 012014


  • 180,000 miles


The sunroof drain in my car is apparently made of 2 tubes that connect and were not secured together so they become detached and pour water into the car. This happened to me this year, I looked it up and found there was a recall on this that I never received. I called roger jobs(my local VW dealership) in bellingham, wa and they told me the recall expired and I would have to pay to fix this factory defect! I am a college student who cannot afford to fix this problem and really makes me mad especially since I received no notice of this recall. Now I have water flowing into my car every time it rains, it is starting to cause rusting under my seats and mold. Not happy!

- Bellingham, WA, USA

problem #2

Sep 262009


  • 121,000 miles
Sun roof drain clogs!!! no direction in manual for cleaning nor warning that it can happen. I found nearly three inches of water in the floor and water all over the interior fuse block. My concern is fire related. Corrosion can lead to high impedence connections and after water intrusion I have no idea how safe my electrical system is. This is the second or third incident and I finally found out what was causing the problem by doing research on the internet. Many others have experienced this problem and it appears that the design of the outlet nipple is the issue.

- Winnabow, NC, USA

problem #1

Feb 142006

Jetta 4-cyl

  • Automatic transmission
  • miles
On Feb. 14, 2006, I was driving 65 mph on freeway, experienced loud explosion-type noise - after coming to reality and out of shock realized sunroof was blown out - and I was covered in glass - first reaction was to believe that I had been shot with gun or that something was thrown from overpass - after police investigation, photographs by dealership and dozens of eyewitnesses viewing the remaining out glass of the sunroof (that was still attached but shattered) was pointed in an upward position towards sky - not into vehicle as if it imploded from the interior to exterior - everyone determined that it had not been struck by anything but rather just blew out. This was very frightening and dangerous - I could have been injured by the glass or been involved in an accident from the incident. Everyone sent photos and spoke to Volkswagen of America - they do not care - and refuse to cover under warranty or even question me about incident even though - I have informed that I am fearful to even drive vehicle now - everyone that saw the car in person - is in awe and thinks this is weird - however, VW America the only party who did not see the vehicle in person - is still sticking by their answer that it was caused by something striking the car - there are other people with other types of cars on the internet with this same experience and they also know that they were not struck - I had a police report and photos with proof that the glass blew from the interior out - VW is showing negligence towards me and other drivers. This is the 10th odd incident that I have had with VW - and the second safety hazard - I am trying to get out of the lease because I am too scared to drive the car now. They need to be held responsible - and I am appalled that they were not even concerned with my safety or if I had injuries.

- Houston, TX, USA

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