Technical Service Bulletins (TSBs) for the 2016 CX-9 are official communications between Mazda & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
Some vehicles may exhibit one or both of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 Km/h). Read More »
Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. Read More »
BEGINNING WITH THE CX-5 AND MAZDA6 MODELS, GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS HAVE BEEN INCORPO-RATED FOR NOISE PREVENTION PURPOSES. Read More »
BEGINNING WITH THE CX-5 AND MAZDA6 MODELS, GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS HAVE BEEN INCORPO-RATED FOR NOISE PREVENTION PURPOSES. Read More »
Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. Read More »
Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. Read More »
Some vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise occurs while coming to a (slow speed) stop or when starting from a stop. Read More »
Some vehicles with the electric parking brake (EPB) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.The vehicle may also roll momentarily when starting from a stand-still with the EPB applied. Read More »
SOME CUSTOMERS MAY EXPERIENCE AN UNEXPECTED SMART BRAKE SUPPORT (SBS) SYSTEM OPERATION WHEN A VEHICLE AHEAD SLOWS DOWN, STOPS AT A TRAFFIC LIGHT OR WHEN THE CUSTOMER PASSES A SLOWER VEHICLE WHILE CHANGING LANES. Read More »
SOME CUSTOMERS MAY EXPERIENCE AN UNEXPECTED SMART BRAKE SUPPORT (SBS) SYSTEM OPERATION WHEN A VEHICLE AHEAD SLOWS DOWN, STOPS AT A TRAFFIC LIGHT OR WHEN THE CUSTOMER PASSES A SLOWER VEHICLE WHILE CHANGING LANES. Read More »
IN CERTAIN CONDITIONS, SMART CITY BRAKE SUPPORT (SCBS) MAY OPERATE UNINTENTIONALLY. THE OWNER'S MANUAL PROVIDES 7 EXAMPLES: OBJECTS ON THE ROAD AT THE ENTRANCE TO A CURVE.VEHICLES PASSING IN THE OPPOSITE LANE WHILE MAKING A CURVE. Read More »
IN CERTAIN CONDITIONS, SMART CITY BRAKE SUPPORT (SCBS) MAY OPERATE UNINTENTIONALLY. THE OWNER'S MANUAL PROVIDES 7 EXAMPLES: OBJECTS ON THE ROAD AT THE ENTRANCE TO A CURVE.VEHICLES PASSING IN THE OPPOSITE LANE WHILE MAKING A CURVE. Read More »
SOME VEHICLES EXHIBIT BRAKE RELATED CONCERNS SUCH AS BRAKE NOISE, BRAKE JUDDER OR BRAKE DRAGGING. IF YOU ENCOUNTER A CUSTOMER COMPLAINT FOR ANY ONE OF THESE SYMPTOMS, REFER TO THE FOLLOWING INFORMATION TO UNDERSTAND WHY SYMPTOMS MAY ... Read More »
Some customers may complain about a slight hesitation while accelerating from a stop. It most likely occurs when D or R range is selected right after engine start or during high rpm idling. Read More »
IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. Read More »
IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. Read More »
ENGINE OIL CHANGE RESET PROCEDURE HAS CHANGED FOR THE 2016 CX-9. IT IS IMPORTANT TO USE THIS NEW PROCEDURE AT EVERY OIL CHANGE TO AVOID A UNNECESSARY CUSTOMER RETURN. Read More »
WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING THE M-MDS HAS BEEN DISCONTINUED FOR SOME MODELS. INSTEAD, THE WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING EVAP LEAK TESTER WILL BE USED TO TROUBLESHOOT EVAP SYSTEM LEAKS. Read More »
THE 2016 CX-9 WITH THE SKYACTIV?-G 2.5T ENGINE REQUIRES A UNIQUE OIL FILTER (PY8W-14-302) WHICH IS NOT INTERCHANGEABLE WITH OTHER SKYACTIV? OIL FILTERS. THE UNIQUE OIL FILTER CAN BE IDENTIFIED WITH TWO WHITE BANDS AS SHOWN BELOW. Read More »
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. Hose clamps A and/or B for the air hose (C) for the turbocharger air outlet pipe (D) may be loose due to insufficient tightening. Read More »
SOME VEHICLES MAY EXHIBIT A LACK OF POWER AND/OR MISFIRES DURING PDI. THIS MAY BE DUE TO A LOW FUEL LEVEL IN THE FUEL TANK. VERIFY THERE IS AT LEAST A ? TANK OF FUEL IN THE TANK. Read More »
SOME VEHICLES MAY EXHIBIT A LACK OF POWER AND/OR MISFIRES DURING PDI. THIS MAY BE DUE TO A LOW FUEL LEVEL IN THE FUEL TANK. VERIFY THERE IS AT LEAST A ? TANK OF FUEL IN THE TANK. Read More »
2016 CX-9 TECH TIPS:- ENHANCED PDI STEP 1 - DO NOT UPDATE THE MAZDA CONNECT SOFTWARE - SPECIAL ATTENTION ITEMS TO REVIEW DURING PDI - DRIVEABILITY CONCERNS DUE TO LOW FUEL LEVEL - POWER LIFTGATE (PLG) ... Read More »
SOME VEHICLES MAY EXHIBIT A LACK OF POWER AND/OR MISFIRES DURING PDI. THIS MAY BE DUE TO A LOW FUEL LEVEL IN THE FUEL TANK. VERIFY THERE IS AT LEAST A ? TANK OF FUEL IN THE TANK. Read More »
THE NEW SKYACTIV-DRIVE FW6A-EL AT USES ?AUTOMATIC TRANSMISSION FLUID (ATF) TYPE: FZ?. ONLY USE ?ATF-FZ? TO FILL OR TOP OFF THE FLUID LEVEL. ATF-FZ IS SPECIALLY DESIGNED FOR USE IN THE SKYACTIV-DRIVE SERIES AT. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Some vehicles may experience DTC P064A stored in the PCM memory. There is no drivability concern and a technician may find this DTC during diagnosis for another concern. P064A:00 - (Fuel Pump Control Module Error). Read More »
Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging. Read More »
Some customers may complain about a slight hesitation while accelerating from a stop. It most likely occurs when D or R range is selected right after engine start or during high rpm idling. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00. Read More »
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. Read More »
Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. Read More »
Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Read More »
Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temperatures. Read More »
Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging. Read More »
Some customers may complain that the tachometer is missing from the active driving display after one of the following occurs: Battery cable has been disconnected. ROOM 25A fuse has been removed. INTERIOR 10A fuse has been removed. Read More »
The CX-9 tachometer feature in the AD-Display with version 58 has been removed from all updates.When updating MAZDA CONNECT from version 58, make sure to turn it off on the AD-Display tab in Settings before performing the update. Read More »
SOME VEHICLES MAY HAVE DTC C1001:92 STORED IN MEMORY. DTC C1001:92 SETS AS A PAST RECORD FOR LOW VISIBILITY OF THE FORWARD SENSING CAMERA (FSC). IT DOES NOT MEAN THERE IS AN ACTUAL FSC DEFECT. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT AN INOPERATIVE POWER LIFTGATE (PLG). DTC U3003:16 (POWER LIFTGATE (PLG) CONTROL MODULE POWER SUPPLY VOLTAGE LOW INPUT) IS STORED IN MEMORY. THIS MAY BE CAUSED BY LOW BATTERY VOLTAGE. Read More »
SOME CUSTOMERS MAY REPORT THAT WHEN USING THEIR IPHONE WITH BLUETOOTH AUDIO THAT THEY CANNOT SELECT A NEW SONG OR A DIFFERENT SONG WILL PLAY. Read More »
WITH THE UPCOMING LAUNCH OF THE NEW CX-9, MAZDA TECHNICAL SERVICES DIVISION IS CONFIDENT WE CAN WORK TOGETHER TO DELIVER A PREMIUM VEHICLE TO OUR CUSTOMERS. Read More »
WHEN REPROGRAMMING A CONTROL MODULE, ALWAYS USE THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE. IF NOT USED, THE CONTROL MODULE REPROGRAMMING MAY FAIL DUE TO A WEAK VEHICLE BATTERY. Read More »
OVER THE PAST TWO WEEKS, AN INCREASING NUMBER OF IPHONE SE EARLY ADOPTERS HAVE REPORTED AUDIO ISSUES WITH BLUETOOTH PHONE CALLS WHEN THE SMARTPHONE IS PAIRED WITH A VEHICLE OR WIRELESS HEADSET. Read More »
BLIND SPOT MONITORING (BSM) SYSTEM CHANGE. THE 2016 MX-5, 2016 CX-3 AND NEW 2016 CX-9 BSM SYSTEM VEHJICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEJHICLES, VEHICLE DETECTION IS DIFFERENT. Read More »
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. Read More »
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is? 2017 Mazda North American Operations, U.S.A. Read More »
Some customers may complain that the tachometer is missing from the active driving display after one of the following occurs: Battery cable has been disconnected. ROOM 25A fuse has been removed. INTERIOR 10A fuse has been removed. Read More »
The CX-9 tachometer feature in the AD-Display with version 58 has been removed from all updates.When updating MAZDA CONNECT from version 58, make sure to turn it off on the AD-Display tab in Settings before performing the update. Read More »
Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. Read More »
IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version. Read More »
Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. Read More »
All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Read More »
Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging. Read More »
Some customers may complain that the tachometer display in the Active Driving Display cannot be turned off using the MAZDA CONNECT setting menu since it has been removed by a CMU update. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00. Read More »
An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system. Read More »
All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Read More »
Some customers may complain about a slight hesitation while accelerating from a stop. It most likely occurs when D or R range is selected right after engine start or during high rpm idling. Read More »
2016THE 2016 CX-9 HAVE THE LATEST MAZDA CONNECT SOFTWARE (VERSION 58). DO NOT ATTEMPT TO UPDATE WITH THE SOFTWARE VERSION AVAILABLE ON MS3 (VERSION 55). Read More »
CUSTOMERS MAY EXPERIENCE THE WRENCH LIGHT ON IN THE INSTRUMENT CLUSTER WHEN THE VEHICLE IS NOT DUE FOR SERVICE, AND THE WRENCH LIGHT CANNOT BE RESET USING NORMAL METHODS. IF THIS HAPPENS, CHECK THE MAZDA CONNECT VERSION. Read More »
THE 2016 CX-9 HAS THE LATEST MAZDA CONNECT SOFTWARE (VERSION 58). DO NOT ATTEMPT TO UPDATE WITH THE SOFTWARE VERSION AVAILABLE ON MS3 (VERSION 55). Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT IMPROPER OPERATION OF THE AUTO-DIMMING MIRROR. THIS MAY BE CAUSED BY AN OBSTRUCTION OF THE FRONT AND/OR REAR LIGHT SENSOR(S) (E.G. HANGING A PARKING PERMIT FROM THE MIRROR). Read More »
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. Read More »
Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Read More »
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. Read More »
Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Read More »
CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead. Read More »
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. Read More »
SOME VEHICLES MAY EXHIBIT A SQUEAKING NOISE FROM THE LEFT AND/OR RIGHT SIDE FRONT CONSOLE PANELS WHEN DRIVING ON ROUGH ROADS. THE NOISE CAN ALSO BE REPRODUCED BY PUSHING THE SIDE PANEL AT THE LOCATION SHOWN BELOW. Read More »
SOME VEHICLES EQUIPPED WITH ?BEIGE? INTERIOR, MAY HAVE ?BLACK? REAR DOOR TRIM GRIP COVER(S) (A) INSTALLED IN THEIR VEHICLE BY MISTAKE. THE CORRECT COLOR OF THE GRIP COVERS IS ?BEIGE? TO MATCH THE COLOR OF THE VEHICLE INTERIOR. Read More »
SOME VEHICLES EQUIPPED WITH ?BEIGE? INTERIOR, MAY HAVE ?BLACK? REAR DOOR TRIM GRIP COVER(S) (A) INSTALLED IN THEIR VEHICLE BY MISTAKE. THE CORRECT COLOR OF THE GRIP COVERS IS ?BEIGE? TO MATCH THE COLOR OF THE VEHICLE INTERIOR. Read More »
WITH THE UPCOMING LAUNCH OF THE NEW CX-9, MAZDA TECHNICAL SERVICES DIVISION IS CONFIDENT WE CAN WORK TOGETHER TO DELIVER A PREMIUM VEHICLE TO OUR CUSTOMERS. Read More »
STAINS FOUND ON PAINT DURING PDI SOME VEHICLES MAY EXPERIENCE STAINS APPEARING ON THE HOOD, ROOF AND/OR TRUNK OF VEHICLE. THIS CONCERN IS MOST LIKELY TO BE FOUND IN COLD WEATHER AREAS JUST AFTER THE RAPGARD IS REMOVED AT PDI. Read More »
On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider. Read More »
On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider. Read More »
Some customers may complain about a dent (A) in the rear door trim, which is visible when the sunshade (C) is closed. The dent is caused by the sunshade tab (B) when the sunshade is opened. The tab contacts the door trim and leaves a dent. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT AN INOPERATIVE POWER LIFTGATE (PLG). DTC U3003:16 (POWER LIFTGATE (PLG) CONTROL MODULE POWER SUPPLY VOLTAGE LOW INPUT) IS STORED IN MEMORY. THIS MAY BE CAUSED BY LOW BATTERY VOLTAGE. Read More »
2016 CX-9 TECH TIPS:- ENHANCED PDI STEP 1 - DO NOT UPDATE THE MAZDA CONNECT SOFTWARE - SPECIAL ATTENTION ITEMS TO REVIEW DURING PDI - DRIVEABILITY CONCERNS DUE TO LOW FUEL LEVEL - POWER LIFTGATE (PLG) ... Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A REAR SUN SHADE THAT DOES NOT RETRACT. THIS MAY BE CAUSED BY A SUN SHADE THAT IS IN THE LOCK POSITION (LOCK PIN IS PUSHED IN). Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A REAR SUN SHADE THAT DOES NOT RETRACT. THIS MAY BE CAUSED BY A SUN SHADE THAT IS IN THE LOCK POSITION (LOCK PIN IS PUSHED IN). Read More »
THE POWER LIFTGATE MAY NOT OPEN/CLOSE ELECTRICALLY IF THE VEHICLE IS PARKED ON AN INCLINE, OR THERE IS STRONG WIND, OR THE LIFTGATE IS LADEN WITH SNOW. Read More »
On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. Read More »
SOME VEHICLES MAY EXHIBIT THE DRIVER AND/OR PASSENGER SIDE SEAT CUSHION TRIM COMING OUT OF THE SIDE COVER, CAUSING A POOR APPEARANCE CONCERN. THIS IS DUE TO THE SEAT TRIM EDGE BEING CUT TOO SHORT. Read More »
SOME VEHICLES MAY EXHIBIT THE DRIVER AND/OR PASSENGER SIDE SEAT CUSHION TRIM COMING OUT OF THE SIDE COVER, CAUSING A POOR APPEARANCE CONCERN. THIS IS DUE TO THE SEAT TRIM EDGE BEING CUT TOO SHORT. Read More »
IF YOU ENCOUNTER A 2016 CX-9 SIGNATURE TRIM LEVEL VEHICLE (WITH NAPPA LEATHER INTERIOR) WHERE THE FRONT SEAT TRIM IS LOOSE / POOR APPEARANCE, REFER TO THE ATTACHED REPAIR PROCEDURE TO FIX THE VEHICLE. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT ONE OR BOTH THIRD ROW SEAT HEAD RESTRAINT(S) CANNOT BE MOVED TO THE UPRIGHT POSITION. THIS MAY BE CAUSED BY IMPROPER FOLD POSITION OF THE HEAD RESTRAINT(S) WHEN THE SEAT BACK IS FOLDED DOWN. Read More »
On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. Read More »
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. Read More »
Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Read More »
BLIND SPOT MONITORING (BSM) SYSTEM CHANGE. THE 2016 MX-5, 2016 CX-3 AND NEW 2016 CX-9 BSM SYSTEM VEHJICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEJHICLES, VEHICLE DETECTION IS DIFFERENT. Read More »
Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. Read More »
SOME VEHICLES EQUIPPED WITH MAZDA RADAR CRUISE CONTROL (MRCC) WILL NOT SET (THE SYSTEM STAYS ON STANDBY) IF THE DRIVER'S SEAT BELT IS NOT FASTENED. THIS IS A NORMAL CONDITION. DO NOT PERFORM ANY REPAIRS FOR THIS CONDITION. Read More »
BSM SYSTEM VEHICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEHICLES, VEHICLE DETECTION IS DIFFERENT. FOR DETAILED BSM SYSTEM INFORMATION, REFER TO SERVICE HIGHLIGHTS. Read More »
RAISING A VEHICLE WITH A JACK CAN BE DANGEROUS IF NOT DONE PROPERLY. THE VEHICLE CAN SLIP OFF THE JACK AND SERI-OUSLY INJURE SOMEONE. IN THIS SERVICE INFORMATION, SOME IMPORTANT WARNINGS AND CAUTIONS HAVE BEEN TAKEN FROM THE OWNER?S MANUAL. Read More »
WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A DIM AD-DISP DURING THE DAY, WHILE AT NIGHT THE AD-DISP WORKS PROPERLY. USING THE DIMMER ADJUSTMENT DOES NOT RESOLVE THE CONCERN. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A DIM AD-DISP DURING THE DAY, WHILE AT NIGHT THE AD-DISP WORKS PROPERLY. USING THE DIMMER ADJUSTMENT DOES NOT RESOLVE THE CONCERN. Read More »
IN SUPPORT OF THE NEWLY LAUNCHED 2016 CX-9, MAZDA WILL SHIP TO ALL DEALERS, A CRIMPING TOOL DESIGNED SPECIFICALLY FOR USE ON ALUMINUM WIRING.?THE SST WILL BE SHIPPED BY MAZDA?S TOOL VENDOR BOSCH AT THE END OF MAY, 2016. Read More »
SOME VEHICLES MAY EXHIBIT BLUETOOTH? HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THE HANDLING OF BLUETOOTH? HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CRE-ATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM ... Read More »
WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. Read More »
WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A RATTLE TYPE NOISE COMING FROM THE REAR OF THE VEHICLE WHEN DRIVING ON ROUGH ROADS. THIS MAY BE CAUSED BY A LOOSE SPARE TIRE JACK. Read More »
IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version. Read More »
Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. Read More »
Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. Read More »
A customer may report that the infotainment screen is black, blank or inoperative on a 2016 CX-9. This will usually be an intermittent concern. Read More »
HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING PROCEDURE. SOME VEHICLES MAY EXHIBIT BLUETOOTH HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. Read More »
SOME CUSTOMERS MAY REPORT THAT WHEN USING THEIR IPHONE WITH BLUETOOTH AUDIO THAT THEY CANNOT SELECT A NEW SONG OR A DIFFERENT SONG WILL PLAY. Read More »
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. Read More »
Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temperatures. Read More »
PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. Read More »
SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTIONS: (1) KEY FOB AND/OR DOOR REQUEST SWITCH DOES NOT OPERATE. Read More »
IN SUPPORT OF IMPROVED ELECTRICAL DIAGNOSIS ON SKYACTIV VEHICLES, MAZDA WILL SHIP A TERMINAL TEST KIT TO ALL DEALERS. THE TEST KIT IS DESIGNED PECIFICALLY FOR SKYACTIV MODULE TERMINALS. Read More »
MAZDA INFOTAINMENT SYSTEMS REQUIRE CONTACTING THE PROPER SOURCE FOR DIAGNOSTIC SUPPORT, PARTS AUTHORIZATION, AND PARTS EXCHANGE. SOME COMPONENTS REQUIRE PRIOR AUTHORIZATION BEFORE ORDERING AS EXCHANGE. Read More »
Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. Read More »
Some customers may complain that the third-row seat headrest(s) are loose (A) and do not lock in the upright position (B) or the headrest are locked in the forward-bent position (C). Read More »
WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. Read More »
SOME VEHICLES EQUIPPED WITH ?BEIGE? INTERIOR, MAY HAVE ?BLACK? REAR DOOR TRIM GRIP COVER(S) (A) INSTALLED IN THEIR VEHICLE BY MISTAKE. THE CORRECT COLOR OF THE GRIP COVERS IS ?BEIGE? TO MATCH THE COLOR OF THE VEHICLE INTERIOR. Read More »
Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ... Read More »
Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. Read More »
Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. Read More »
