This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at speeds over 35 mph, my 2017 Ford Explorer has started making a loud rattling noise that sounds like wind/air is coming through somewhere around the windshield. The sound is extremely loud when driving on the interstate or highways. After inspecting the inside and outside windshield area, I saw a very noticeable gap between the paneling/trim of the sides of the windshield and the seal. It appears to be loosening on both driver and passenger sides but more on the driver side of the windshield.
All plastic parts around all doors and windows have become detached. Windshield wipers do not stay on. All lights and gps go haywire and flash on and off gps system goes off and makes loud buzzing noise
The B pillar molding/trim with keypad pulled away at the top corner of both driver and passenger front doors. Then, they flew off while on the freeway, with cars behind me driving 70 MPH.
- Carlsbad, CA, USA
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Shark fin antenna flew off the car. Plastic piece only, the rest of the component is attached and exposed. At a visit with the local Ford Dealership I had requested a repair to a current recall on the vehicle and to inspection the antenna. Upon their inspection they state they do not need to perform work on the recalled problem and that the shark fin would be $590 for the piece that detached although I did not hit anything for the plastic to fall off. Also, if I did hit it on something I believe the whole piece would've completely detached not just the plastic piece. Upon many google searches, it appears this is a common issue. This piece flying off the vehicle could fly into the vehicle behind me and at the rates of speed commonly traveled it could cause severe damage to the driver.
When I was driving down the highway at a normal speed (65 mph) the passenger side windshield trim piece detached from my vehicle. I was not able to confirm that the piece of trim was the origin of the noice. I was not able to determine that until I reached my destination. This is a large trim piece and I could imagine it could cause damage to vehicles behind either to their vehicles or their tires. I will be taking the vehicle into the dealership to have the area with the missing trim inspected. It has not been inspected by police or insurance. There were no warning lights, sounds, or any indication that the piece was about to fail.
The passenger side windshield panel came loose and then cracked and flew off whole driving on an interstate. It did not hit any cars but it is a big piece and could have damaged a car or caused a wreck.
The driver and passenger windshield trim started to break apart while traveling at 70 mph. First the soft trim started to fly off and then the hard trim started to lift off. Luckily I was able to pull over before it completely flew off on the highway and hit the cars around me. Did some research and it looks like this is a very common issue for the explorer and some cases end up worse than mine.
While driving in the freeway the plastic cover on the front "A" pillar flew off causing it to crash onto the front passenger side window before falling off. It could have caused serious bodily injury to my wife (front passenger) if the window was rolled down.
The A pillar panel on the windows are a hazard. While driving yesterday the panel flew off and hit the car behind us causing the driver to over react and almost crash into several other vehicles. Ford has been unhelpful with this matter on making these safe.
I noticed a couple of months ago that the rubber gasket that lines my windshield on both sides has started to crack. Within the last month pieces of it started to fly off while driving, even at standard speeds of 45mph. I started looking for replacement parts and cost for having this repaired but could not afford the dealership cost. Last week while driving on a busy highway at 72mph my passenger side windshield pillar molding completely detached from my car and flew into traffic behind me. Luckily, it did not hit any vehicles but was run over by several behind me. There are multiple complaints about this being a VERY common issue with Ford Explorers from 2011-2019. I'm unsure why this hasn't been recalled yet as most owners of these vehicles have had to replace them on their own. I've seen several reports of this costing upwards of $1000 of done by the dealership. As an owner of this vehicle, I expect when I pay $30,000+ that it be a vehicle that is safe not only for my family but others traveling around us. There are no warning signs of this happening and it's very dangerous. Ford has been made aware by multiple complaints and nothing is being done to correct the issue.
Driving down the highway last night and passenger side windshield pillar cover flew off. Don't know what effect it may have had on any vehicles behind us.
Driver side windshield trim came off while driving on freeway at 70mph We saw something fly off and pulled over to check and the trim was gone Don-??t know what happened to trim, praying it didn-??t damage anyone else-??s car or cause an accident
A D V E R T I S E M E N T S
- Mount Pleasant, SC, USA