This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, the tailpipe started smoking. There was no warning light illuminated. The vehicle was towed. The contact stated that the vehicle was taken to 2 different independent mechanics however, the vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a turbo oil leak and internal water pump engine leak. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was informed that the vehicle was out of Warranty. The failure mileage was approximately 73,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the temperature and check engine warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the water pump needed to be replaced and that there was no coolant in the coolant reservoir. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 199,000.
The contact owns a 2017 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant was present inside the engine cylinders and the engine head gasket had leaked. No further information was available. The contact was advised that the engine head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,897.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic to be diagnosed. The contact was informed that the coils and spark plugs were damaged and needed to be replaced. The vehicle was then taken to a dealer where a diagnostic was performed; the diagnostic test showed that coolant had leaked into cylinder #3. The manufacturer was notified of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 54,186.
- Anna, TX, USA
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The contact owns a 2017 Ford Explorer. The contact stated that the exterior trims on the front passenger's side and the front driver's side windows were detaching. Additionally, the contact stated that while his wife was driving 75 MPH, the vehicle started shuddering and lost motive power. The contact's wife veered to the side of the road. The check engine warning light was illuminated. The contact stated that his wife was able to restart the vehicle and drove to the nearby residence. The vehicle was taken to the dealer, where it was diagnosed that the water pump had failed, and the front engine mount had collapsed. The dealer determined that the water pump needed to be replaced and the front engine mount needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.
Head gasket failure allowing coolant to leak into cylinder 1. Starts rough, but could result in lost of power or engine failure while driving. Ford dealer has confirmed the issue and said this shouldn't happen to a car with only 77,500 miles on it (2017 Ford Explorer XLT 4WD 2.3L Ecoboost 4 cyl. engine). Have to repair or replace engine depending upon the extend of damage.
The contact owns a 2017 Ford Explorer. The contact stated that upon inspection of the vehicle, there was an unknown fluid was underneath the vehicle. The vehicle was examined by an independent mechanic who determined that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.
The contact owns a 2017 Ford Explorer. The contact stated that after moving the vehicle in the driveway, she became aware of a puddle of coolant had formed under the engine compartment. The contact refilled the coolant reservoir and noticed that a puddle had formed. The contact stated later while driving at approximately 35 MPH, the temperature warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
mechanic noticed water pump leaking at only 61,000 miles and ford refused to help because it was "out of warranty". water pump needed to be replaced which was a 3 day $2300 job. With the amount of people that have had this exact same issue you would think Ford would take action on their equipment. Really starting to regret buying so many Fords.
The contact owns a 2017 Ford Explorer. The contact stated while driving 20 MPH, the message "Coolant Overheating" was displayed, and the vehicle started to overheat. The contact drove to an independent mechanic, where she was informed that there was no coolant in the vehicle, and that coolant had leaked due to the water pump failure. The mechanic added coolant to the vehicle and referred the contact to the dealer for the repair. The contact drove back to the residence. The vehicle was then taken to the dealer, where the same assessment was made. The dealer informed the contact that the water pump needed to be replaced, and that the failure was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage of the vehicle. The failure mileage was approximately 100,000.
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
The contact owns a 2017 Ford Explorer. The contact stated while starting the vehicle, the vehicle was shaking violently. The contact stated that the engine failed to turn over after several attempts while starting the vehicle. There was an abnormal rotten and sulfur odor entering the cabin of the vehicle from the front end of the vehicle. The vehicle was overheating with the check engine warning light illuminated. The catalytic converter had failed due to oil leaking from the turbo charger onto the catalytic converter. The contact was informed that the catalytic converter and turbo charger needed to be replaced. The vehicle had not been repaired. The contact became aware of NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 155,000. The consumer is requesting that their VIN be included in the recall that applies to the turbo charger failure. The vehicle has not been repaired.
The contact owns a 2017 Ford Explorer. The contact took the vehicle to a dealer for routine maintenance and was informed by the service technician that the water pump was leaking coolant into an engine cylinder. The contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH and attempting to accelerate uphill, the vehicle lost motive power with difficulty while shifting gears. After a visual inspection, the contact observed excessive amounts of fumes coming from the exhaust. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the engine was extremely low on oil due to excessive oil consumption. Additionally, the turbocharger had failed. The vehicle was then taken to the dealer, and the diagnostic test result was confirmed. The vehicle was not repaired. After investigating the failure, the contact related the failure NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure but was unable to provide any assistance. The failure mileage was 103,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a thick cloud of gray smoke coming from the exhaust pipe and that had spread throughout the neighborhood. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fluid had leaked into the engine. The contact was informed that the turbo charger oil supply tubes needed to be replaced. The vehicle was not repaired. Upon research, the contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) then notified the undisclosed dealer of the failure and the recall. The contact was informed that the VIN was not included in the recall and advised the contact to notify the manufacturer. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 25 MPH from a complete stop, and depressing the accelerator pedal, there was a significant amount of white smoke coming out the exhaust pipes. The contact stated that upon attempting to make a U-turn to return to the residence, the smoke impaired her visibility of the other vehicles, and a truck nearly crashed into the vehicle. The check engine warning light was illuminated. The contact returned to her lane and continued driving straight forward. The contact then pulled into a gas station and parked the vehicle. Upon inspecting the vehicle, the contact noticed a trail of oil from the front driver's side wheel to the rear of the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the driver's side turbo charger had fractured and had leaked oil into the catalytic converter, the O2 sensors. The mechanic informed the contact that the the oil was also coming out of the exhaust pipes and spattered on the rear windows. The mechanic diagnosed that the driver's side turbo charger, the catalytic converter, the O2 sensors needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number:?16V925000?(Engine And Engine Cooling) as the VIN was included. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 103,715.
The contact owns a 2017 Ford Explorer. The contact stated that he noticed a coolant leak coming from the water pump. The coolant level was low, so the contact added coolant. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
A D V E R T I S E M E N T S
- Burlington, MA, USA