TSB List for the 2021 Mazda CX-9

Technical Service Bulletins (TSBs) for the 2021 CX-9 are official communications between Mazda & their dealerships that describe processes for troubleshooting or fixing certain common problems. All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.

  • STEERING
  • SUSPENSION
  • SUSPENSION:FRONT:WHEEL BEARING
  • BRAKES (PWS)
  • SERVICE BRAKES, HYDRAULIC
  • PARKING BRAKE:ELECTRICAL
  • ENGINE (PWS)
  • ENGINE AND ENGINE COOLING
  • ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
  • FUEL SYSTEM, GASOLINE
  • FUEL SYSTEM, OTHER
  • POWER TRAIN
  • POWER TRAIN:AUTOMATIC TRANSMISSION
  • POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
  • POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
  • POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
  • ELECTRICAL SYSTEM
  • ELECTRICAL SYSTEM:12V/24V/48V BATTERY
  • ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS
  • ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
  • ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
  • ELECTRICAL SYSTEM:SOFTWARE
  • ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR
  • EXTERIOR LIGHTING
  • EXTERIOR LIGHTING:HEADLIGHTS
  • VISIBILITY
  • VISIBILITY:GLASS, SIDE/REAR
  • VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
  • VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
  • AIR BAGS
  • STRUCTURE
  • STRUCTURE:BODY
  • STRUCTURE:BODY:BUMPERS
  • STRUCTURE:BODY:DOOR
  • STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
  • STRUCTURE:BODY:HATCHBACK/LIFTGATE
  • LATCHES/LOCKS/LINKAGES
  • LATCHES/LOCKS/LINKAGES:DOORS:LOCK
  • VEHICLE SPEED CONTROL
  • TIRES
  • TIRES:VALVE
  • TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
  • WHEELS
  • TRAILER HITCHES
  • SEATS
  • FORWARD COLLISION AVOIDANCE
  • LANE DEPARTURE
  • BACK OVER PREVENTION
  • COMMUNICATION:MANUFACTURER TELEMATICS
  • EQUIPMENT
  • EQUIPMENT:ELECTRICAL
  • EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
  • EQUIPMENT:ELECTRICAL:INFOTAINMENT
  • EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
  • EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
  • EQUIPMENT:MECHANICAL
  • EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
  • EQUIPMENT ADAPTIVE/MOBILITY
  • EQUIPMENT:APPLIANCE:AIR CONDITIONER
  • UNKNOWN OR OTHER
  • STEERING

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #06-001-24

      Date Announced:
      JAN 23, 2024
      NHTSA ID:
      #10249497

      Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. Read More »

    • TSB #06-004-23b

      Date Announced:
      DEC 01, 2023
      NHTSA ID:
      #10248384

      Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. Read More »

    • TSB #06-004-23a

      Date Announced:
      SEP 07, 2023
      NHTSA ID:
      #10243547

      Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. Read More »

    • TSB #06-004-23

      Date Announced:
      JUL 17, 2023
      NHTSA ID:
      #10240371

      Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. Read More »

    • TSB #06-001-23a

      Date Announced:
      APR 03, 2023
      NHTSA ID:
      #10235414

      Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. Read More »

    • TSB #SA-008-23

      Date Announced:
      FEB 02, 2023
      NHTSA ID:
      #10232302

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #02-003-22

      Date Announced:
      APR 05, 2022
      NHTSA ID:
      #10210902

      Some customers may complain that the steering wheel is off center more than 3??A? even when driving straight on a flat road. Read More »

    • TSB #00-001-22

      Date Announced:
      FEB 23, 2022
      NHTSA ID:
      #10208556

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #02-003-21-3777

      Date Announced:
      JAN 26, 2021
      NHTSA ID:
      #10186699

      Some customers may complain that the steering wheel is off center more than 3??A? even when driving straight on a flat road. Read More »

    • TSB #00-001-21-3768

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186693

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #06-003-20-3718b

      Date Announced:
      SEP 08, 2020
      NHTSA ID:
      #10180599

      Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. Read More »

    • TSB #06-003-20-3718

      Date Announced:
      AUG 25, 2020
      NHTSA ID:
      #10179080

      Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. Read More »

    SUSPENSION

    • TSB #02-003-23

      Date Announced:
      OCT 17, 2023
      NHTSA ID:
      #10244671

      Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »

    • TSB #02-004-22a

      Date Announced:
      NOV 18, 2022
      NHTSA ID:
      #10226814

      Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »

    • TSB #02-004-22

      Date Announced:
      MAY 24, 2022
      NHTSA ID:
      #10213185

      Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »

    SUSPENSION:FRONT:WHEEL BEARING

    • TSB #SA-006-22

      Date Announced:
      FEB 28, 2022
      NHTSA ID:
      #10208564

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    BRAKES (PWS)

    • TSB #SA-003-23a

      Date Announced:
      SEP 15, 2023
      NHTSA ID:
      #10243568

      Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »

    • TSB #SA-003/23

      Date Announced:
      JAN 11, 2023
      NHTSA ID:
      #10230875

      Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »

    • TSB #SA-012-21f

      Date Announced:
      JUN 15, 2021
      NHTSA ID:
      #10198674

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    SERVICE BRAKES, HYDRAULIC

    • TSB #SA-016-24

      Date Announced:
      MAR 08, 2024
      NHTSA ID:
      #10252508

      Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-078-22

      Date Announced:
      DEC 20, 2022
      NHTSA ID:
      #10228657

      Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »

    • TSB #04-005-22

      Date Announced:
      DEC 02, 2022
      NHTSA ID:
      #10228660

      Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. Read More »

    • TSB #04-001/22

      Date Announced:
      MAR 24, 2022
      NHTSA ID:
      #10209782

      Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. Read More »

    • TSB #00-001-22

      Date Announced:
      FEB 23, 2022
      NHTSA ID:
      #10208556

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    PARKING BRAKE:ELECTRICAL

    • TSB #04-004-21-3821

      Date Announced:
      SEP 13, 2021
      NHTSA ID:
      #10201767

      Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. Read More »

    ENGINE (PWS)

    • TSB #SA-045-21c

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200937

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    • TSB #SA-045-21d

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200938

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7. Read More »

    • TSB #SA-045-21a

      Date Announced:
      AUG 02, 2021
      NHTSA ID:
      #10200934

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    • TSB #SA-045-21b

      Date Announced:
      AUG 02, 2021
      NHTSA ID:
      #10200935

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    ENGINE AND ENGINE COOLING

    • TSB #SA-017-24a

      Date Announced:
      APR 11, 2024
      NHTSA ID:
      #10254190

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-017-24

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252509

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251391

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-009-24

      Date Announced:
      FEB 08, 2024
      NHTSA ID:
      #10251390

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-081-23

      Date Announced:
      DEC 05, 2023
      NHTSA ID:
      #10248392

      There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. Read More »

    • TSB #SA-009-23i

      Date Announced:
      OCT 23, 2023
      NHTSA ID:
      #10244669

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-032-23a

      Date Announced:
      OCT 11, 2023
      NHTSA ID:
      #10244679

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #SA-009-23h

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241634

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23g

      Date Announced:
      AUG 15, 2023
      NHTSA ID:
      #10241633

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23F

      Date Announced:
      JUL 05, 2023
      NHTSA ID:
      #10240484

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-015-23d

      Date Announced:
      JUN 28, 2023
      NHTSA ID:
      #10238689

      Connected Services, Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-009-23e

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238681

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-035-23

      Date Announced:
      JUN 01, 2023
      NHTSA ID:
      #10238695

      Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system. Read More »

    • TSB #SA-009-23d

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237209

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-015-23c

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237210

      Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-032-23

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237216

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #SA-009-23c

      Date Announced:
      APR 25, 2023
      NHTSA ID:
      #10235576

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23b

      Date Announced:
      MAR 28, 2023
      NHTSA ID:
      #10233683

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23a

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233562

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23

      Date Announced:
      FEB 06, 2023
      NHTSA ID:
      #10232303

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #01-003-23

      Date Announced:
      JAN 31, 2023
      NHTSA ID:
      #10230891

      Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and an engine oil level warning light on in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. Read More »

    • TSB #RF-23-01

      Date Announced:
      JAN 23, 2023
      NHTSA ID:
      #10230865

      When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. Read More »

    • TSB #MT-004-22

      Date Announced:
      DEC 01, 2022
      NHTSA ID:
      #10228648

      Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure. Read More »

    • TSB #01-011-22a

      Date Announced:
      NOV 07, 2022
      NHTSA ID:
      #10226816

      Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. Read More »

    • TSB #01-011-22

      Date Announced:
      OCT 03, 2022
      NHTSA ID:
      #10225771

      Some vehicles may have a "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. Read More »

    • TSB #SA-018-22

      Date Announced:
      APR 06, 2022
      NHTSA ID:
      #10210867

      The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket. Read More »

    • TSB #00-001-22

      Date Announced:
      FEB 23, 2022
      NHTSA ID:
      #10208556

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #01-012-21-3832a

      Date Announced:
      NOV 24, 2021
      NHTSA ID:
      #10203724

      Some vehicles may have a ??A?A?LOW ENGINE OIL LEVEL??A?A? warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. Read More »

    • TSB #01-012-21-3832

      Date Announced:
      OCT 04, 2021
      NHTSA ID:
      #10202685

      Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Read More »

    • TSB #MT-002-21

      Date Announced:
      SEP 24, 2021
      NHTSA ID:
      #10201777

      Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. Read More »

    • TSB #MT-002-21

      Date Announced:
      SEP 24, 2021
      NHTSA ID:
      #10201777

      Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. Read More »

    • TSB #01-006-21-3779a

      Date Announced:
      AUG 24, 2021
      NHTSA ID:
      #10200933

      This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #01-006-21-3779a

      Date Announced:
      AUG 24, 2021
      NHTSA ID:
      #10200933

      This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #SSPC7

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200942

      SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE Read More »

    • TSB #01-001-21-3761a

      Date Announced:
      JUL 26, 2021
      NHTSA ID:
      #10199713

      Some vehicles may exhibit an occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While closing the EGR valve, carbon deposit etc. Read More »

    • TSB #SA-012-21f

      Date Announced:
      JUN 15, 2021
      NHTSA ID:
      #10198674

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #09-012-21-3801a

      Date Announced:
      JUN 10, 2021
      NHTSA ID:
      #10198570

      Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. Read More »

    • TSB #SA-013-21f

      Date Announced:
      JUN 02, 2021
      NHTSA ID:
      #10198675

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »

    • TSB #SA-013-21e

      Date Announced:
      MAY 11, 2021
      NHTSA ID:
      #10194715

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »

    • TSB #SA-012-21e

      Date Announced:
      MAY 10, 2021
      NHTSA ID:
      #10194716

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #MT-002-21

      Date Announced:
      MAY 07, 2021
      NHTSA ID:
      #10194659

      When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. Read More »

    • TSB #MT-002-21

      Date Announced:
      MAY 07, 2021
      NHTSA ID:
      #10194659

      When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. Read More »

    • TSB #MT-001-21

      Date Announced:
      MAY 05, 2021
      NHTSA ID:
      #10194657

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »

    • TSB #MT-001-21

      Date Announced:
      MAY 05, 2021
      NHTSA ID:
      #10194657

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »

    • TSB #SA-012-21c

      Date Announced:
      MAR 15, 2021
      NHTSA ID:
      #10189950

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #SA-012-21a

      Date Announced:
      FEB 22, 2021
      NHTSA ID:
      #10188031

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #SA-013-21

      Date Announced:
      FEB 02, 2021
      NHTSA ID:
      #10188028

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-012-21

      Date Announced:
      FEB 02, 2021
      NHTSA ID:
      #10188030

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #01-003-21-3776

      Date Announced:
      JAN 26, 2021
      NHTSA ID:
      #10186696

      Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. Read More »

    • TSB #00-001-21-3768

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186693

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-003-20f

      Date Announced:
      DEC 09, 2020
      NHTSA ID:
      #10185180

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-031-20k

      Date Announced:
      DEC 09, 2020
      NHTSA ID:
      #10185183

      CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »

    • TSB #SA-031-20j

      Date Announced:
      NOV 30, 2020
      NHTSA ID:
      #10183664

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #MT-005-20

      Date Announced:
      NOV 10, 2020
      NHTSA ID:
      #10183604

      Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Read More »

    • TSB #SA-031-20i

      Date Announced:
      NOV 06, 2020
      NHTSA ID:
      #10183663

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-071-20

      Date Announced:
      OCT 28, 2020
      NHTSA ID:
      #10182123

      Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. Read More »

    • TSB #SA-007-20k

      Date Announced:
      SEP 29, 2020
      NHTSA ID:
      #10180783

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »

    ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

    • TSB #09-030-21-3838

      Date Announced:
      OCT 13, 2021
      NHTSA ID:
      #10202693

      Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Read More »

    FUEL SYSTEM, GASOLINE

    • TSB #01-002/22

      Date Announced:
      MAR 01, 2022
      NHTSA ID:
      #10209774

      Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Read More »

    • TSB #MT-002-21a

      Date Announced:
      OCT 13, 2021
      NHTSA ID:
      #10202695

      Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. Read More »

    FUEL SYSTEM, OTHER

    • TSB #MT-002-21a

      Date Announced:
      OCT 13, 2021
      NHTSA ID:
      #10202695

      Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. Read More »

    POWER TRAIN

    • TSB #PF-24-03

      Date Announced:
      MAR 06, 2024
      NHTSA ID:
      #10252507

      Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #05-002-23

      Date Announced:
      MAY 17, 2023
      NHTSA ID:
      #10237199

      Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). Read More »

    • TSB #SA-007-23

      Date Announced:
      FEB 07, 2023
      NHTSA ID:
      #10232301

      The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Read More »

    • TSB #SA-007/23

      Date Announced:
      JAN 27, 2023
      NHTSA ID:
      #10230882

      The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Read More »

    • TSB #SA-068-22

      Date Announced:
      OCT 17, 2022
      NHTSA ID:
      #10225767

      The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. Read More »

    • TSB #01-011-22

      Date Announced:
      OCT 03, 2022
      NHTSA ID:
      #10225771

      Some vehicles may have a "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. Read More »

    • TSB #SA-038-22

      Date Announced:
      JUN 07, 2022
      NHTSA ID:
      #10215238

      Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »

    • TSB #SA-006-22a

      Date Announced:
      MAR 09, 2022
      NHTSA ID:
      #10209752

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    • TSB #SA-006-22

      Date Announced:
      FEB 28, 2022
      NHTSA ID:
      #10208564

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    • TSB #00-001-22

      Date Announced:
      FEB 23, 2022
      NHTSA ID:
      #10208556

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-009-22

      Date Announced:
      FEB 18, 2022
      NHTSA ID:
      #10208568

      The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Read More »

    • TSB #05-001-21-3826

      Date Announced:
      SEP 03, 2021
      NHTSA ID:
      #10201768

      Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. Read More »

    • TSB #SA-032-21

      Date Announced:
      MAY 11, 2021
      NHTSA ID:
      #10194714

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    • TSB #SA-033-21

      Date Announced:
      MAY 11, 2021
      NHTSA ID:
      #10194782

      The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Read More »

    • TSB #SA-033-21

      Date Announced:
      MAY 11, 2021
      NHTSA ID:
      #10194782

      The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Read More »

    • TSB #00-001-21-3768

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186693

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    POWER TRAIN:AUTOMATIC TRANSMISSION

    • TSB #SSPC7a

      Date Announced:
      SEP 08, 2021
      NHTSA ID:
      #10201778

      SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE: Repair Outline and Important Notes: Reprogram the telematics communications unit with an USB stick. Read More »

    POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

    • TSB #05-002-23

      Date Announced:
      MAY 17, 2023
      NHTSA ID:
      #10237199

      Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). Read More »

    • TSB #SA-038-22

      Date Announced:
      JUN 07, 2022
      NHTSA ID:
      #10215238

      Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »

    POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

    • TSB #SA-038-22

      Date Announced:
      JUN 07, 2022
      NHTSA ID:
      #10215238

      Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »

    POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

    • TSB #SA-009-22

      Date Announced:
      FEB 18, 2022
      NHTSA ID:
      #10208568

      The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Read More »

    ELECTRICAL SYSTEM

    • TSB #07-003-24

      Date Announced:
      APR 22, 2024
      NHTSA ID:
      #10254188

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #09-022-24

      Date Announced:
      APR 08, 2024
      NHTSA ID:
      #10254088

      Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Read More »

    • TSB #SA-017-24

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252509

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251391

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-009-24

      Date Announced:
      FEB 08, 2024
      NHTSA ID:
      #10251390

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-006-24

      Date Announced:
      FEB 01, 2024
      NHTSA ID:
      #10251373

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #09-023-23b

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248386

      Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »

    • TSB #09-001-23a

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248394

      Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been ... Read More »

    • TSB #SA-015-23e

      Date Announced:
      DEC 07, 2023
      NHTSA ID:
      #10248387

      Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-021-23b

      Date Announced:
      DEC 07, 2023
      NHTSA ID:
      #10248388

      Qi Wireless Charger symptom troubleshooting Read More »

    • TSB #SA-025-23a

      Date Announced:
      DEC 05, 2023
      NHTSA ID:
      #10248389

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #09-039-23

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246147

      Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »

    • TSB #SA-027-23c

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246210

      In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »

    • TSB #01-007-23a

      Date Announced:
      NOV 07, 2023
      NHTSA ID:
      #10246121

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #SA-032-23a

      Date Announced:
      OCT 11, 2023
      NHTSA ID:
      #10244679

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #SA-021-23a

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241635

      Qi Wireless Charger Symptom Troubleshooting Read More »

    • TSB #SA-021-23b

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241636

      Qi Wireless Charger Symptom Troubleshooting Read More »

    • TSB #SA-027-23b

      Date Announced:
      JUL 11, 2023
      NHTSA ID:
      #10240495

      Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X". Read More »

    • TSB #SA-027-23a

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238692

      IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23) Read More »

    • TSB #SA-005-23a

      Date Announced:
      MAY 31, 2023
      NHTSA ID:
      #10237208

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #09-023-23

      Date Announced:
      MAY 30, 2023
      NHTSA ID:
      #10237205

      Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). It does not start charging. Read More »

    • TSB #SA-009-23d

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237209

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-015-23c

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237210

      Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-032-23

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237216

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #16-003-23

      Date Announced:
      MAY 23, 2023
      NHTSA ID:
      #10237206

      Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »

    • TSB #01-007-23

      Date Announced:
      MAY 09, 2023
      NHTSA ID:
      #10237197

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #09-013-23a

      Date Announced:
      APR 28, 2023
      NHTSA ID:
      #10235416

      Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim USB power outlet. This may be caused by an excessive external force applied to the USB power outlet. Read More »

    • TSB #SA-027-23

      Date Announced:
      APR 28, 2023
      NHTSA ID:
      #10235699

      In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN". Read More »

    • TSB #SA-025-23

      Date Announced:
      APR 21, 2023
      NHTSA ID:
      #10235700

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #SA-022-23

      Date Announced:
      APR 14, 2023
      NHTSA ID:
      #10235701

      Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »

    • TSB #SA-021-23

      Date Announced:
      APR 14, 2023
      NHTSA ID:
      #10235696

      Qi Wireless Charger symptom troubleshooting Read More »

    • TSB #16-003-23

      Date Announced:
      MAR 17, 2023
      NHTSA ID:
      #10233569

      Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »

    • TSB #09-016-23

      Date Announced:
      FEB 28, 2023
      NHTSA ID:
      #10232299

      Speedometer replacement procedure Read More »

    • TSB #09-013-23

      Date Announced:
      FEB 16, 2023
      NHTSA ID:
      #10232296

      Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim USB power outlet. This may be caused by an excessive external force applied to the USB power outlet. Read More »

    • TSB #09-008-23

      Date Announced:
      FEB 07, 2023
      NHTSA ID:
      #10232401

      Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. Read More »

    • TSB #SA-009-23

      Date Announced:
      FEB 06, 2023
      NHTSA ID:
      #10232303

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #07-002-23

      Date Announced:
      FEB 01, 2023
      NHTSA ID:
      #10232300

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #SA-006/23

      Date Announced:
      JAN 23, 2023
      NHTSA ID:
      #10230880

      Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. Read More »

    • TSB #16-002-23

      Date Announced:
      JAN 23, 2023
      NHTSA ID:
      #10230906

      Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11048 or later). Read More »

    • TSB #SA-005/22

      Date Announced:
      JAN 19, 2023
      NHTSA ID:
      #10230878

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #09-001-23

      Date Announced:
      JAN 03, 2023
      NHTSA ID:
      #10230894

      Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - ... Read More »

    • TSB #SA-004-22g

      Date Announced:
      DEC 14, 2022
      NHTSA ID:
      #10228650

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-017-22d

      Date Announced:
      DEC 13, 2022
      NHTSA ID:
      #10228652

      Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. Read More »

    • TSB #SA-019-22c

      Date Announced:
      DEC 13, 2022
      NHTSA ID:
      #10228653

      MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ) Read More »

    • TSB #09-018-22b

      Date Announced:
      NOV 22, 2022
      NHTSA ID:
      #10226834

      Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00. Read More »

    • TSB #SA-074-22

      Date Announced:
      NOV 14, 2022
      NHTSA ID:
      #10226923

      Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. Read More »

    • TSB #SA-075-22

      Date Announced:
      NOV 14, 2022
      NHTSA ID:
      #10226924

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #16-004-22a

      Date Announced:
      NOV 04, 2022
      NHTSA ID:
      #10226898

      Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »

    • TSB #SA-064-22a

      Date Announced:
      NOV 02, 2022
      NHTSA ID:
      #10226916

      Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »

    • TSB #SA-066-22

      Date Announced:
      OCT 12, 2022
      NHTSA ID:
      #10225761

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of ... Read More »

    • TSB #SA-067-22

      Date Announced:
      OCT 12, 2022
      NHTSA ID:
      #10225763

      Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * ... Read More »

    • TSB #SA-017-22c

      Date Announced:
      OCT 10, 2022
      NHTSA ID:
      #10225727

      Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. Read More »

    • TSB #SA-064-22

      Date Announced:
      OCT 06, 2022
      NHTSA ID:
      #10225747

      Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »

    • TSB #SA-004-22f

      Date Announced:
      OCT 04, 2022
      NHTSA ID:
      #10225720

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #09-020-22a

      Date Announced:
      SEP 28, 2022
      NHTSA ID:
      #10222569

      Some vehicles may exhibit a warning message displayed in the center display a few seconds after the brake system warning light in the instrument cluster has flashed for a moment at the time of departure or stop of the vehicle. Read More »

    • TSB #09-030-22a

      Date Announced:
      SEP 28, 2022
      NHTSA ID:
      #10222572

      Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. Read More »

    • TSB #09-032-22a

      Date Announced:
      SEP 28, 2022
      NHTSA ID:
      #10222573

      Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. Read More »

    • TSB #SA-004-22e

      Date Announced:
      SEP 08, 2022
      NHTSA ID:
      #10222553

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-017-22b

      Date Announced:
      AUG 25, 2022
      NHTSA ID:
      #10219228

      Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. Read More »

    • TSB #SA-004-22d

      Date Announced:
      AUG 25, 2022
      NHTSA ID:
      #10219229

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #09-032-22

      Date Announced:
      AUG 22, 2022
      NHTSA ID:
      #10218735

      Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. Read More »

    • TSB #09-030-22

      Date Announced:
      AUG 17, 2022
      NHTSA ID:
      #10218733

      Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. Read More »

    • TSB #16-004-22

      Date Announced:
      AUG 11, 2022
      NHTSA ID:
      #10218768

      Some customers may complain that Mazda Connect does not start or that it takes a long time to restart after starting the vehicle. Read More »

    • TSB #16-002-22

      Date Announced:
      JUL 28, 2022
      NHTSA ID:
      #10217206

      Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11040 or later). Read More »

    • TSB #01-006-22

      Date Announced:
      JUN 22, 2022
      NHTSA ID:
      #10215274

      This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #SA-004-22c

      Date Announced:
      JUN 09, 2022
      NHTSA ID:
      #10215015

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #09-020-22

      Date Announced:
      JUN 01, 2022
      NHTSA ID:
      #10215358

      Some vehicles may exhibit a warning message displayed in the center display a few seconds after the brake system warning light in the instrument cluster has flashed for a moment at the time of departure or stop of the vehicle. Read More »

    • TSB #SA-034-22

      Date Announced:
      MAY 20, 2022
      NHTSA ID:
      #10213148

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #SA-004-22b

      Date Announced:
      MAY 12, 2022
      NHTSA ID:
      #10213125

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #16-002-22

      Date Announced:
      MAY 09, 2022
      NHTSA ID:
      #10213207

      Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11026 or later). Read More »

    • TSB #SA-017-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213139

      Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »

    • TSB #SA-028-22

      Date Announced:
      MAY 02, 2022
      NHTSA ID:
      #10213142

      Qi Wireless Charger Symptom Troubleshooting Read More »

    • TSB #SA-026-22

      Date Announced:
      APR 27, 2022
      NHTSA ID:
      #10210887

      Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Read More »

    • TSB #SA-019-22

      Date Announced:
      APR 06, 2022
      NHTSA ID:
      #10210879

      Mazda Connected Services Frequently Asked Questions (FAQ). Read More »

    • TSB #SA-004-22a

      Date Announced:
      APR 04, 2022
      NHTSA ID:
      #10210844

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-017-22

      Date Announced:
      APR 04, 2022
      NHTSA ID:
      #10210865

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Remote function(s) inoperative. Read More »

    • TSB #01-003/22

      Date Announced:
      MAR 17, 2022
      NHTSA ID:
      #10209778

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #09-009/22

      Date Announced:
      MAR 03, 2022
      NHTSA ID:
      #10209814

      Some customer may experience the wireless charger does not start charging or stops charging immediately although the mobile device is in the chargeable area. This is caused by the logic for detecting foreign matter being too sensitive. Read More »

    • TSB #SA-007-22a

      Date Announced:
      FEB 25, 2022
      NHTSA ID:
      #10208566

      Some vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information. Read More »

    • TSB #SA-007-22

      Date Announced:
      FEB 09, 2022
      NHTSA ID:
      #10208565

      Some customers may experience a SiriusXM Travel Link error when selecting Parking Information. Read More »

    • TSB #SA-004-22

      Date Announced:
      FEB 01, 2022
      NHTSA ID:
      #10208562

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-013-21h

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206018

      Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »

    • TSB #SA-013-21h

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206018

      Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »

    • TSB #SA-025-21a

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206019

      MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. Read More »

    • TSB #SA-025-21a

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206019

      MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. Read More »

    • TSB #01-006-21-3779b

      Date Announced:
      DEC 21, 2021
      NHTSA ID:
      #10205994

      Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #01-006-21-3779b

      Date Announced:
      DEC 21, 2021
      NHTSA ID:
      #10205994

      Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #09-012-21-3801b

      Date Announced:
      DEC 13, 2021
      NHTSA ID:
      #10206005

      Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. Read More »

    • TSB #09-012-21-3801b

      Date Announced:
      DEC 13, 2021
      NHTSA ID:
      #10206005

      Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. Read More »

    • TSB #SA-052-21

      Date Announced:
      NOV 04, 2021
      NHTSA ID:
      #10203759

      For improvement of electrical diagnosis, the SKYACTIV??A? Wiring Terminal Test Kits has been delivered all the dealers. Read More »

    • TSB #SA-013-21h

      Date Announced:
      OCT 13, 2021
      NHTSA ID:
      #10202771

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #SA-012-21g

      Date Announced:
      OCT 07, 2021
      NHTSA ID:
      #10202775

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #SA-027-21b

      Date Announced:
      SEP 28, 2021
      NHTSA ID:
      #10201862

      MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »

    • TSB #SA-019-21d

      Date Announced:
      SEP 28, 2021
      NHTSA ID:
      #10201864

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Read More »

    • TSB #SA-013-21g

      Date Announced:
      SEP 14, 2021
      NHTSA ID:
      #10201859

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #SA-004-21c

      Date Announced:
      SEP 13, 2021
      NHTSA ID:
      #10201858

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #SA-019-21c

      Date Announced:
      SEP 01, 2021
      NHTSA ID:
      #10201863

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Read More »

    • TSB #SA-045-21

      Date Announced:
      JUL 23, 2021
      NHTSA ID:
      #10199636

      Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later. Read More »

    • TSB #DRW41

      Date Announced:
      JUL 22, 2021
      NHTSA ID:
      #10199643

      DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to ... Read More »

    • TSB #15-002-21-3812

      Date Announced:
      JUL 09, 2021
      NHTSA ID:
      #10199641

      Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). Read More »

    • TSB #SA-019-21a

      Date Announced:
      JUN 25, 2021
      NHTSA ID:
      #10198679

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Read More »

    • TSB #09-012-21-3801a

      Date Announced:
      JUN 10, 2021
      NHTSA ID:
      #10198570

      Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. Read More »

    • TSB #SA-029-21a

      Date Announced:
      JUN 04, 2021
      NHTSA ID:
      #10198677

      APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. Read More »

    • TSB #MT-002-21

      Date Announced:
      MAY 07, 2021
      NHTSA ID:
      #10194659

      When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. Read More »

    • TSB #MT-002-21

      Date Announced:
      MAY 07, 2021
      NHTSA ID:
      #10194659

      When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. Read More »

    • TSB #MT-001-21

      Date Announced:
      MAY 05, 2021
      NHTSA ID:
      #10194657

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »

    • TSB #MT-001-21

      Date Announced:
      MAY 05, 2021
      NHTSA ID:
      #10194657

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »

    • TSB #SA-013-21d

      Date Announced:
      APR 27, 2021
      NHTSA ID:
      #10191539

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #MT-001-21

      Date Announced:
      MAR 15, 2021
      NHTSA ID:
      #10189797

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »

    • TSB #SA-020-21

      Date Announced:
      MAR 08, 2021
      NHTSA ID:
      #10189871

      Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. Read More »

    • TSB #01-005-21-3778

      Date Announced:
      FEB 08, 2021
      NHTSA ID:
      #10188015

      The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #01-006-21-3779

      Date Announced:
      FEB 08, 2021
      NHTSA ID:
      #10188016

      This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #01-003-21-3776

      Date Announced:
      JAN 26, 2021
      NHTSA ID:
      #10186696

      Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. Read More »

    • TSB #09-002-21-3770

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186703

      In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Read More »

    • TSB #SA-031-20k

      Date Announced:
      DEC 09, 2020
      NHTSA ID:
      #10185183

      CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »

    • TSB #09-036-20-3756

      Date Announced:
      NOV 17, 2020
      NHTSA ID:
      #10183601

      Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH??A? hands-free unit or text messaging related concerns. Read More »

    • TSB #SA-031-20f

      Date Announced:
      OCT 28, 2020
      NHTSA ID:
      #10182120

      CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »

    • TSB #SA-027-20f

      Date Announced:
      OCT 16, 2020
      NHTSA ID:
      #10182124

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »

    • TSB #SA-070-20

      Date Announced:
      OCT 15, 2020
      NHTSA ID:
      #10182122

      APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. Read More »

    • TSB #SA-064-20a

      Date Announced:
      SEP 22, 2020
      NHTSA ID:
      #10180713

      The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6. Read More »

    • TSB #SA-063-20

      Date Announced:
      AUG 18, 2020
      NHTSA ID:
      #10179315

      When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage. Read More »

    • TSB #MT-003-20

      Date Announced:
      AUG 07, 2020
      NHTSA ID:
      #10179154

      Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory: ??A?A? U3003:16 (Power liftgate (PLG) control module power supply voltage low input) ??A?A? U3003:17 (Power ... Read More »

    • TSB #SA266

      Date Announced:
      DEC 19, 2016
      NHTSA ID:
      #10186263

      MAZDA Mobile start (MMS) cannot communicate with vehicle Read More »

    ELECTRICAL SYSTEM:12V/24V/48V BATTERY

    • TSB #01-007-23

      Date Announced:
      MAY 09, 2023
      NHTSA ID:
      #10237197

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #01-006-21-3779a

      Date Announced:
      AUG 24, 2021
      NHTSA ID:
      #10200933

      This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #01-006-21-3779a

      Date Announced:
      AUG 24, 2021
      NHTSA ID:
      #10200933

      This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »

    • TSB #SA-045-21c

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200937

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    • TSB #SA-045-21d

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200938

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7. Read More »

    • TSB #SSPC7

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200942

      SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE Read More »

    • TSB #DRW41a

      Date Announced:
      AUG 03, 2021
      NHTSA ID:
      #10200947

      DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to ... Read More »

    • TSB #SA-045-21a

      Date Announced:
      AUG 02, 2021
      NHTSA ID:
      #10200934

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    • TSB #SA-045-21b

      Date Announced:
      AUG 02, 2021
      NHTSA ID:
      #10200935

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    • TSB #SA-066-20

      Date Announced:
      SEP 14, 2020
      NHTSA ID:
      #10180717

      When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ??A?A? Use the GR8 battery charger SST to maintain battery voltage. Read More »

    ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS

    • TSB #07-001/22

      Date Announced:
      MAR 03, 2022
      NHTSA ID:
      #10209784

      Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Read More »

    ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

    • TSB #09-001-24b

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252503

      Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »

    • TSB #09-001-24a

      Date Announced:
      FEB 13, 2024
      NHTSA ID:
      #10251361

      Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »

    • TSB #SA-050-23

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241637

      Some customers may complain about scratches on the instrument cluster lens. Read More »

    • TSB #07-002-23

      Date Announced:
      FEB 01, 2023
      NHTSA ID:
      #10232300

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #SA-039-22

      Date Announced:
      JUN 10, 2022
      NHTSA ID:
      #10215244

      Some customers may complain about scratches on the instrument cluster lens. Read More »

    • TSB #SA-013-21h

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206018

      Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »

    • TSB #SA-013-21h

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206018

      Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »

    • TSB #01-012-21-3832

      Date Announced:
      OCT 04, 2021
      NHTSA ID:
      #10202685

      Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Read More »

    ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

    • TSB #09-016-23

      Date Announced:
      FEB 28, 2023
      NHTSA ID:
      #10232299

      Speedometer replacement procedure Read More »

    • TSB #09-024-22

      Date Announced:
      JUL 18, 2022
      NHTSA ID:
      #10217209

      In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. Read More »

    ELECTRICAL SYSTEM:SOFTWARE

    • TSB #SA-004-22b

      Date Announced:
      MAY 12, 2022
      NHTSA ID:
      #10213125

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #09-021-21-3818b

      Date Announced:
      SEP 13, 2021
      NHTSA ID:
      #10201772

      All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Read More »

    • TSB #SA-003-20f

      Date Announced:
      DEC 09, 2020
      NHTSA ID:
      #10185180

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-031-20j

      Date Announced:
      NOV 30, 2020
      NHTSA ID:
      #10183664

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-031-20i

      Date Announced:
      NOV 06, 2020
      NHTSA ID:
      #10183663

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #DRW34a

      Date Announced:
      NOV 02, 2020
      NHTSA ID:
      #10183635

      DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN. Concern Outline: It is not possible to customize the View Monitor, Parking Sensor and Vehicle - Doors > Hands-Free Liftgate settings as they are not displayed on the Mazda Connect ... Read More »

    • TSB #DRW34

      Date Announced:
      OCT 29, 2020
      NHTSA ID:
      #10182129

      2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN: Concern Outline: It is not possible to customize the ??A?A?View Monitor??A?A?, ??A?A?Parking Sensor??A?A? and Safety (hands free liftgate) settings as they are not displayed on the Mazda ... Read More »

    • TSB #SA-066-20

      Date Announced:
      SEP 14, 2020
      NHTSA ID:
      #10180717

      When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ??A?A? Use the GR8 battery charger SST to maintain battery voltage. Read More »

    ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR

    • TSB #SA-022-21

      Date Announced:
      MAR 08, 2021
      NHTSA ID:
      #10189946

      When performing the MGSS Workshop Manual 360??A? View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST. Read More »

    EXTERIOR LIGHTING

    • TSB #SA-017-24a

      Date Announced:
      APR 11, 2024
      NHTSA ID:
      #10254190

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23h

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241634

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23g

      Date Announced:
      AUG 15, 2023
      NHTSA ID:
      #10241633

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23F

      Date Announced:
      JUL 05, 2023
      NHTSA ID:
      #10240484

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23e

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238681

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23b

      Date Announced:
      MAR 28, 2023
      NHTSA ID:
      #10233683

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23a

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233562

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23

      Date Announced:
      FEB 06, 2023
      NHTSA ID:
      #10232303

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #SA-013-21f

      Date Announced:
      JUN 02, 2021
      NHTSA ID:
      #10198675

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »

    • TSB #SA-036-21

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194887

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »

    • TSB #SA-036-21

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194887

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »

    • TSB #SA-013-21e

      Date Announced:
      MAY 11, 2021
      NHTSA ID:
      #10194715

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »

    • TSB #SA-013-21a

      Date Announced:
      FEB 22, 2021
      NHTSA ID:
      #10188029

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-013-21

      Date Announced:
      FEB 02, 2021
      NHTSA ID:
      #10188028

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-031-20i

      Date Announced:
      NOV 06, 2020
      NHTSA ID:
      #10183663

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    EXTERIOR LIGHTING:HEADLIGHTS

    • TSB #SA-017-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213139

      Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »

    VISIBILITY

    • TSB #SA-012-23

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233704

      Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet. Read More »

    • TSB #SA-022-21

      Date Announced:
      MAR 08, 2021
      NHTSA ID:
      #10189946

      When performing the MGSS Workshop Manual 360??A? View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST. Read More »

    • TSB #DRW34

      Date Announced:
      OCT 29, 2020
      NHTSA ID:
      #10182129

      2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN: Concern Outline: It is not possible to customize the ??A?A?View Monitor??A?A?, ??A?A?Parking Sensor??A?A? and Safety (hands free liftgate) settings as they are not displayed on the Mazda ... Read More »

    • TSB #DRW33

      Date Announced:
      OCT 07, 2020
      NHTSA ID:
      #10182128

      DRW33 - CHROME PLATED WINDOW MOLDINGS CONCERN FROM PACIFIC TYPHOON: On certain subject vehicles parked outside after production, it is possible that the chrome plated window moldings may be dirty or have rust spots from a Typhoon that ... Read More »

    VISIBILITY:GLASS, SIDE/REAR

    • TSB #SA-045-22a

      Date Announced:
      DEC 06, 2022
      NHTSA ID:
      #10228655

      The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »

    VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

    • TSB #SA-039-23a

      Date Announced:
      SEP 13, 2023
      NHTSA ID:
      #10243569

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #SA-040-21

      Date Announced:
      JUN 07, 2021
      NHTSA ID:
      #10198691

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #MT-003-21

      Date Announced:
      JUN 01, 2021
      NHTSA ID:
      #10198574

      Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. Read More »

    • TSB #MT-003-21

      Date Announced:
      JUN 01, 2021
      NHTSA ID:
      #10198574

      Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. Read More »

    VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

    • TSB #SA-012-23

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233704

      Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet. Read More »

    • TSB #SA-074-22

      Date Announced:
      NOV 14, 2022
      NHTSA ID:
      #10226923

      Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. Read More »

    AIR BAGS

    • TSB #SA-042-21

      Date Announced:
      JUN 24, 2021
      NHTSA ID:
      #10198685

      Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc. Read More »

    STRUCTURE

    • TSB #SA-039-23a

      Date Announced:
      SEP 13, 2023
      NHTSA ID:
      #10243569

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #SA-039-23

      Date Announced:
      JUL 06, 2023
      NHTSA ID:
      #10240496

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #SA-009-23e

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238681

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-036-23

      Date Announced:
      JUN 05, 2023
      NHTSA ID:
      #10238697

      Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »

    • TSB #09-006-23

      Date Announced:
      JAN 23, 2023
      NHTSA ID:
      #10230902

      When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Read More »

    • TSB #SA-008-22a

      Date Announced:
      OCT 17, 2022
      NHTSA ID:
      #10225724

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #SA-008-22

      Date Announced:
      FEB 10, 2022
      NHTSA ID:
      #10208567

      Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »

    • TSB #MT-001-22

      Date Announced:
      FEB 04, 2022
      NHTSA ID:
      #10208554

      Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Read More »

    • TSB #09-009-21-3759a

      Date Announced:
      DEC 17, 2021
      NHTSA ID:
      #10206004

      Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. Read More »

    • TSB #09-009-21-3759a

      Date Announced:
      DEC 17, 2021
      NHTSA ID:
      #10206004

      Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. Read More »

    • TSB #09-009-21-3759

      Date Announced:
      MAR 11, 2021
      NHTSA ID:
      #10189822

      Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. Read More »

    • TSB #09-004-21-3772

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186705

      Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. Read More »

    • TSB #SA-039-20b

      Date Announced:
      DEC 17, 2020
      NHTSA ID:
      #10185184

      The 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree foot-motion detection unit located on the inner surface of the rear bumper. Read More »

    • TSB #SA-003-20f

      Date Announced:
      DEC 09, 2020
      NHTSA ID:
      #10185180

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #DRW33

      Date Announced:
      OCT 07, 2020
      NHTSA ID:
      #10182128

      DRW33 - CHROME PLATED WINDOW MOLDINGS CONCERN FROM PACIFIC TYPHOON: On certain subject vehicles parked outside after production, it is possible that the chrome plated window moldings may be dirty or have rust spots from a Typhoon that ... Read More »

    STRUCTURE:BODY

    • TSB #09-014-24

      Date Announced:
      MAR 05, 2024
      NHTSA ID:
      #10252504

      When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Read More »

    • TSB #09-003-21-3771

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186704

      When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Read More »

    • TSB #SA-006-21

      Date Announced:
      JAN 20, 2021
      NHTSA ID:
      #10186808

      The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »

    STRUCTURE:BODY:BUMPERS

    • TSB #RF-20-01

      Date Announced:
      SEP 02, 2020
      NHTSA ID:
      #10180546

      Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below for application and required components). Read More »

    STRUCTURE:BODY:DOOR

    • TSB #SA-056-20

      Date Announced:
      JUL 10, 2020
      NHTSA ID:
      #10177943

      Some customers or technicians (during PDI) may have concerns with the front doors sticking (especially on hot days) and/or poor appearance, fitment, alignment or gaps with the front and rear door sash molding. Read More »

    STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR

    • TSB #SA-045-22

      Date Announced:
      JUL 12, 2022
      NHTSA ID:
      #10217185

      The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »

    STRUCTURE:BODY:HATCHBACK/LIFTGATE

    • TSB #09-006-24

      Date Announced:
      FEB 02, 2024
      NHTSA ID:
      #10251363

      Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing ... Read More »

    LATCHES/LOCKS/LINKAGES

    • TSB #SA-017-24a

      Date Announced:
      APR 11, 2024
      NHTSA ID:
      #10254190

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #09-022-24

      Date Announced:
      APR 08, 2024
      NHTSA ID:
      #10254088

      Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Read More »

    • TSB #09-006-24

      Date Announced:
      FEB 02, 2024
      NHTSA ID:
      #10251363

      Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing ... Read More »

    • TSB #SA-009-23F

      Date Announced:
      JUL 05, 2023
      NHTSA ID:
      #10240484

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23e

      Date Announced:
      JUN 12, 2023
      NHTSA ID:
      #10238681

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23c

      Date Announced:
      APR 25, 2023
      NHTSA ID:
      #10235576

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23b

      Date Announced:
      MAR 28, 2023
      NHTSA ID:
      #10233683

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23a

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233562

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-050-22

      Date Announced:
      AUG 01, 2022
      NHTSA ID:
      #10218719

      Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. Read More »

    • TSB #09-012-21-3801a

      Date Announced:
      JUN 10, 2021
      NHTSA ID:
      #10198570

      Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. Read More »

    • TSB #SA-013-21a

      Date Announced:
      FEB 22, 2021
      NHTSA ID:
      #10188029

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-013-21

      Date Announced:
      FEB 02, 2021
      NHTSA ID:
      #10188028

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-031-20k

      Date Announced:
      DEC 09, 2020
      NHTSA ID:
      #10185183

      CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »

    LATCHES/LOCKS/LINKAGES:DOORS:LOCK

    • TSB #SA-017-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213139

      Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »

    • TSB #SA-031-20j

      Date Announced:
      NOV 30, 2020
      NHTSA ID:
      #10183664

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    VEHICLE SPEED CONTROL

    • TSB #09-002-21-3770

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186703

      In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Read More »

    TIRES

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-008-23a

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238680

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    TIRES:VALVE

    • TSB #01-012-21-3832

      Date Announced:
      OCT 04, 2021
      NHTSA ID:
      #10202685

      Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Read More »

    TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

    • TSB #SA-025-21

      Date Announced:
      APR 01, 2021
      NHTSA ID:
      #10190966

      The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6. Read More »

    • TSB #SA-064-20

      Date Announced:
      SEP 04, 2020
      NHTSA ID:
      #10180796

      The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6. Read More »

    WHEELS

    • TSB #SA-022-24

      Date Announced:
      APR 10, 2024
      NHTSA ID:
      #10254191

      Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »

    • TSB #SA-011-24

      Date Announced:
      FEB 12, 2024
      NHTSA ID:
      #10251387

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #SA-008-23a

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238680

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-031-23

      Date Announced:
      MAY 17, 2023
      NHTSA ID:
      #10237215

      Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »

    • TSB #SA-008-23

      Date Announced:
      FEB 02, 2023
      NHTSA ID:
      #10232302

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-033-22

      Date Announced:
      MAY 19, 2022
      NHTSA ID:
      #10213147

      Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »

    • TSB #SA-031-22

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213145

      Some customers may complain that the tire sidewalls are distorted or "damaged". Read More »

    • TSB #SA-006-22a

      Date Announced:
      MAR 09, 2022
      NHTSA ID:
      #10209752

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    • TSB #02-002-21-3769a

      Date Announced:
      JUL 19, 2021
      NHTSA ID:
      #10199714

      Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »

    • TSB #00-001-21-3768

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186693

      Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »

    • TSB #02-002-21-3769

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186698

      Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »

    • TSB #SA-064-20b

      Date Announced:
      NOV 12, 2020
      NHTSA ID:
      #10183668

      CONNECTED VEHICLE SERVICE INFORMATION. The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. Read More »

    TRAILER HITCHES

    • TSB #SA-030-22

      Date Announced:
      MAY 05, 2022
      NHTSA ID:
      #10213144

      Some vehicles may store DTC B1495:87 (LIN communication error) and cannot be cleared after accessory Trailer Hitch is installed. Read More »

    • TSB #SA-039-20b

      Date Announced:
      DEC 17, 2020
      NHTSA ID:
      #10185184

      The 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree foot-motion detection unit located on the inner surface of the rear bumper. Read More »

    SEATS

    • TSB #09-007-23c

      Date Announced:
      NOV 20, 2023
      NHTSA ID:
      #10246133

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #09-007-23b

      Date Announced:
      JUN 01, 2023
      NHTSA ID:
      #10238668

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #09-007-23a

      Date Announced:
      APR 03, 2023
      NHTSA ID:
      #10235415

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #09-008-23

      Date Announced:
      FEB 07, 2023
      NHTSA ID:
      #10232401

      Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. Read More »

    • TSB #09-007-23

      Date Announced:
      FEB 01, 2023
      NHTSA ID:
      #10232402

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #09-012-22

      Date Announced:
      APR 08, 2022
      NHTSA ID:
      #10210933

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #SA-007-21

      Date Announced:
      JAN 22, 2021
      NHTSA ID:
      #10186809

      Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. Read More »

    • TSB #09-007-20-3674a

      Date Announced:
      DEC 10, 2020
      NHTSA ID:
      #10185052

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    FORWARD COLLISION AVOIDANCE

    • TSB #15-004-21-3835

      Date Announced:
      NOV 16, 2021
      NHTSA ID:
      #10203735

      NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. Read More »

    • TSB #SA-036-21

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194887

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »

    • TSB #SA-036-21

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194887

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »

    LANE DEPARTURE

    • TSB #SA-036-21

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194887

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »

    • TSB #SA-036-21

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194887

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »

    BACK OVER PREVENTION

    • TSB #DRW34a

      Date Announced:
      NOV 02, 2020
      NHTSA ID:
      #10183635

      DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN. Concern Outline: It is not possible to customize the View Monitor, Parking Sensor and Vehicle - Doors > Hands-Free Liftgate settings as they are not displayed on the Mazda Connect ... Read More »

    • TSB #SA-027-20f

      Date Announced:
      OCT 16, 2020
      NHTSA ID:
      #10182124

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »

    • TSB #SA-027-20e

      Date Announced:
      SEP 22, 2020
      NHTSA ID:
      #10180786

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »

    COMMUNICATION:MANUFACTURER TELEMATICS

    • TSB #SSPC7

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200942

      SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE Read More »

    • TSB #DRW41a

      Date Announced:
      AUG 03, 2021
      NHTSA ID:
      #10200947

      DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to ... Read More »

    EQUIPMENT

    • TSB #SA-017-24

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252509

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251391

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-009-24

      Date Announced:
      FEB 08, 2024
      NHTSA ID:
      #10251390

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #09-001-23a

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248394

      Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been ... Read More »

    • TSB #01-007-23a

      Date Announced:
      NOV 07, 2023
      NHTSA ID:
      #10246121

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #PF-23-09

      Date Announced:
      SEP 14, 2023
      NHTSA ID:
      #10243559

      MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Read More »

    • TSB #SA-036-23

      Date Announced:
      JUN 05, 2023
      NHTSA ID:
      #10238697

      Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »

    • TSB #SA-016-22a

      Date Announced:
      DEC 07, 2022
      NHTSA ID:
      #10228651

      There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method Read More »

    • TSB #SA-045-22a

      Date Announced:
      DEC 06, 2022
      NHTSA ID:
      #10228655

      The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »

    • TSB #07-003-22a

      Date Announced:
      OCT 20, 2022
      NHTSA ID:
      #10225777

      Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by one of two things. Read More »

    • TSB #SA-019-22b

      Date Announced:
      OCT 10, 2022
      NHTSA ID:
      #10225730

      Mazda Connected Services Frequently Asked Questions (FAQs) Read More »

    • TSB #07-003-22

      Date Announced:
      AUG 22, 2022
      NHTSA ID:
      #10218724

      Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by the low-temperature side outlet pipe leading to the evaporator of the air conditioner condenser deteriorating because the structure ... Read More »

    • TSB #SA-045-22

      Date Announced:
      JUL 12, 2022
      NHTSA ID:
      #10217185

      The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »

    • TSB #SA-039-22

      Date Announced:
      JUN 10, 2022
      NHTSA ID:
      #10215244

      Some customers may complain about scratches on the instrument cluster lens. Read More »

    • TSB #SA-026-22

      Date Announced:
      APR 27, 2022
      NHTSA ID:
      #10210887

      Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Read More »

    • TSB #09-012-22

      Date Announced:
      APR 08, 2022
      NHTSA ID:
      #10210933

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #SA-016-22

      Date Announced:
      APR 04, 2022
      NHTSA ID:
      #10210847

      There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method Read More »

    • TSB #04-001/22

      Date Announced:
      MAR 24, 2022
      NHTSA ID:
      #10209782

      Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. Read More »

    • TSB #09-009/22

      Date Announced:
      MAR 03, 2022
      NHTSA ID:
      #10209814

      Some customer may experience the wireless charger does not start charging or stops charging immediately although the mobile device is in the chargeable area. This is caused by the logic for detecting foreign matter being too sensitive. Read More »

    • TSB #SA-013-21h

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206018

      Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »

    • TSB #SA-013-21h

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206018

      Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »

    • TSB #SA-025-21a

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206019

      MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. Read More »

    • TSB #SA-025-21a

      Date Announced:
      DEC 22, 2021
      NHTSA ID:
      #10206019

      MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. Read More »

    • TSB #09-012-21-3801b

      Date Announced:
      DEC 13, 2021
      NHTSA ID:
      #10206005

      Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. Read More »

    • TSB #09-012-21-3801b

      Date Announced:
      DEC 13, 2021
      NHTSA ID:
      #10206005

      Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. Read More »

    • TSB #01-012-21-3832a

      Date Announced:
      NOV 24, 2021
      NHTSA ID:
      #10203724

      Some vehicles may have a ??A?A?LOW ENGINE OIL LEVEL??A?A? warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. Read More »

    • TSB #SA-054-21a

      Date Announced:
      NOV 22, 2021
      NHTSA ID:
      #10203765

      Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »

    • TSB #SA-054-21

      Date Announced:
      NOV 16, 2021
      NHTSA ID:
      #10203762

      Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »

    • TSB #SA-052-21

      Date Announced:
      NOV 04, 2021
      NHTSA ID:
      #10203759

      For improvement of electrical diagnosis, the SKYACTIV??A? Wiring Terminal Test Kits has been delivered all the dealers. Read More »

    • TSB #09-030-21-3838

      Date Announced:
      OCT 13, 2021
      NHTSA ID:
      #10202693

      Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Read More »

    • TSB #SA-013-21h

      Date Announced:
      OCT 13, 2021
      NHTSA ID:
      #10202771

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #SA-012-21g

      Date Announced:
      OCT 07, 2021
      NHTSA ID:
      #10202775

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #SA-027-21b

      Date Announced:
      SEP 28, 2021
      NHTSA ID:
      #10201862

      MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »

    • TSB #SA-019-21d

      Date Announced:
      SEP 28, 2021
      NHTSA ID:
      #10201864

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Read More »

    • TSB #MT-002-21

      Date Announced:
      SEP 24, 2021
      NHTSA ID:
      #10201777

      Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. Read More »

    • TSB #MT-002-21

      Date Announced:
      SEP 24, 2021
      NHTSA ID:
      #10201777

      Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. Read More »

    • TSB #SA-013-21g

      Date Announced:
      SEP 14, 2021
      NHTSA ID:
      #10201859

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #04-004-21-3821

      Date Announced:
      SEP 13, 2021
      NHTSA ID:
      #10201767

      Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. Read More »

    • TSB #09-021-21-3818b

      Date Announced:
      SEP 13, 2021
      NHTSA ID:
      #10201772

      All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Read More »

    • TSB #SA-004-21c

      Date Announced:
      SEP 13, 2021
      NHTSA ID:
      #10201858

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #SA-019-21c

      Date Announced:
      SEP 01, 2021
      NHTSA ID:
      #10201863

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Read More »

    • TSB #09-025-21-3824

      Date Announced:
      AUG 17, 2021
      NHTSA ID:
      #10200527

      This service bulletin provides information regarding the proper use of the driver??A?A?s floor mat to avoid any potential interference with the foot pedals. Read More »

    • TSB #09-025-21-3824

      Date Announced:
      AUG 17, 2021
      NHTSA ID:
      #10200527

      This service bulletin provides information regarding the proper use of the driver??A?A?s floor mat to avoid any potential interference with the foot pedals. Read More »

    • TSB #DRW41

      Date Announced:
      JUL 22, 2021
      NHTSA ID:
      #10199643

      DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to ... Read More »

    • TSB #09-023-21-3820

      Date Announced:
      JUL 19, 2021
      NHTSA ID:
      #10199719

      Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. Read More »

    • TSB #SSPC6c

      Date Announced:
      JUL 15, 2021
      NHTSA ID:
      #10199731

      (PERMANENTLY CANCELLED CAMPAIGN) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today, 7/15/2021. This campaign has been cancelled. Read More »

    • TSB #SSPC6b

      Date Announced:
      JUL 14, 2021
      NHTSA ID:
      #10199730

      (PAUSE ALL REPAIRS!) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today. Attention: Please pause all repairs for this SSP due to the repair procedure needing to be updated. Read More »

    • TSB #SSPC6a

      Date Announced:
      JUL 12, 2021
      NHTSA ID:
      #10199729

      SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current ... Read More »

    • TSB #SSPC6

      Date Announced:
      JUL 10, 2021
      NHTSA ID:
      #10199728

      SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current ... Read More »

    • TSB #SA-027-21a

      Date Announced:
      JUN 24, 2021
      NHTSA ID:
      #10198676

      MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »

    • TSB #SA-030-21a

      Date Announced:
      JUN 15, 2021
      NHTSA ID:
      #10198673

      There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Read More »

    • TSB #SA-041-21

      Date Announced:
      JUN 09, 2021
      NHTSA ID:
      #10198689

      Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section ... Read More »

    • TSB #SA-029-21a

      Date Announced:
      JUN 04, 2021
      NHTSA ID:
      #10198677

      APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. Read More »

    • TSB #SA-034-21

      Date Announced:
      MAY 13, 2021
      NHTSA ID:
      #10194891

      When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage. Read More »

    • TSB #SA-034-21

      Date Announced:
      MAY 13, 2021
      NHTSA ID:
      #10194891

      When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage. Read More »

    • TSB #MT-002-21

      Date Announced:
      MAY 07, 2021
      NHTSA ID:
      #10194659

      When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. Read More »

    • TSB #MT-002-21

      Date Announced:
      MAY 07, 2021
      NHTSA ID:
      #10194659

      When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. Read More »

    • TSB #MT-001-21

      Date Announced:
      MAY 05, 2021
      NHTSA ID:
      #10194657

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »

    • TSB #MT-001-21

      Date Announced:
      MAY 05, 2021
      NHTSA ID:
      #10194657

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »

    • TSB #SA-030-21

      Date Announced:
      MAY 04, 2021
      NHTSA ID:
      #10194762

      Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method Read More »

    • TSB #SA-030-21

      Date Announced:
      MAY 04, 2021
      NHTSA ID:
      #10194762

      Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method Read More »

    • TSB #SA-029-21

      Date Announced:
      APR 26, 2021
      NHTSA ID:
      #10191538

      APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay??A?A? / Android Auto??A?A?, but it can be activated using MDARS. Read More »

    • TSB #SA-012-21d

      Date Announced:
      APR 14, 2021
      NHTSA ID:
      #10190972

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #SA-027-21

      Date Announced:
      APR 07, 2021
      NHTSA ID:
      #10190968

      MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »

    • TSB #SA-014-21c

      Date Announced:
      APR 07, 2021
      NHTSA ID:
      #10190970

      Some customers may complain about an infotainment reboot and the infotainment system recovers if the Navigation SD card is removed (see attached video). Read More »

    • TSB #SA-014-21

      Date Announced:
      FEB 02, 2021
      NHTSA ID:
      #10188027

      Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Mazda is currently investigating this concern. Contact Hotine for the latest information. Read More »

    • TSB #01-003-21-3776

      Date Announced:
      JAN 26, 2021
      NHTSA ID:
      #10186696

      Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. Read More »

    • TSB #07-001-21-3775

      Date Announced:
      JAN 26, 2021
      NHTSA ID:
      #10186701

      A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. Read More »

    • TSB #09-002-21-3770

      Date Announced:
      JAN 21, 2021
      NHTSA ID:
      #10186703

      In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Read More »

    • TSB #SA-004-20c

      Date Announced:
      DEC 14, 2020
      NHTSA ID:
      #10185181

      In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all ... Read More »

    • TSB #09-007-20-3674a

      Date Announced:
      DEC 10, 2020
      NHTSA ID:
      #10185052

      At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »

    • TSB #SA-007-20m

      Date Announced:
      NOV 30, 2020
      NHTSA ID:
      #10183660

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »

    • TSB #DRW34a

      Date Announced:
      NOV 02, 2020
      NHTSA ID:
      #10183635

      DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN. Concern Outline: It is not possible to customize the View Monitor, Parking Sensor and Vehicle - Doors > Hands-Free Liftgate settings as they are not displayed on the Mazda Connect ... Read More »

    • TSB #SA-071-20

      Date Announced:
      OCT 28, 2020
      NHTSA ID:
      #10182123

      Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. Read More »

    • TSB #SA-007-20l

      Date Announced:
      OCT 19, 2020
      NHTSA ID:
      #10182110

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »

    • TSB #SA-027-20f

      Date Announced:
      OCT 16, 2020
      NHTSA ID:
      #10182124

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »

    • TSB #SA-070-20

      Date Announced:
      OCT 15, 2020
      NHTSA ID:
      #10182122

      APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. Read More »

    • TSB #SA-069-20

      Date Announced:
      OCT 12, 2020
      NHTSA ID:
      #10182121

      ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com Read More »

    • TSB #SA-066-20

      Date Announced:
      SEP 14, 2020
      NHTSA ID:
      #10180717

      When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ??A?A? Use the GR8 battery charger SST to maintain battery voltage. Read More »

    • TSB #SA266

      Date Announced:
      DEC 19, 2016
      NHTSA ID:
      #10186263

      MAZDA Mobile start (MMS) cannot communicate with vehicle Read More »

    EQUIPMENT:ELECTRICAL

    • TSB #SA-015-23e

      Date Announced:
      DEC 07, 2023
      NHTSA ID:
      #10248387

      Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-016-23

      Date Announced:
      MAR 21, 2023
      NHTSA ID:
      #10233669

      There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method Read More »

    • TSB #SSPC7a

      Date Announced:
      SEP 08, 2021
      NHTSA ID:
      #10201778

      SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE: Repair Outline and Important Notes: Reprogram the telematics communications unit with an USB stick. Read More »

    • TSB #SA-045-21c

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200937

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    • TSB #SA-045-21d

      Date Announced:
      AUG 05, 2021
      NHTSA ID:
      #10200938

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7. Read More »

    • TSB #DRW41a

      Date Announced:
      AUG 03, 2021
      NHTSA ID:
      #10200947

      DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to ... Read More »

    • TSB #SA-045-21a

      Date Announced:
      AUG 02, 2021
      NHTSA ID:
      #10200934

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    • TSB #SA-045-21b

      Date Announced:
      AUG 02, 2021
      NHTSA ID:
      #10200935

      Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »

    EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

    • TSB #SA-042-23a

      Date Announced:
      OCT 06, 2023
      NHTSA ID:
      #10244665

      Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. Read More »

    • TSB #SA-042-23

      Date Announced:
      JUL 21, 2023
      NHTSA ID:
      #10240494

      Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. Read More »

    EQUIPMENT:ELECTRICAL:INFOTAINMENT

    • TSB #SA-017-24

      Date Announced:
      MAR 14, 2024
      NHTSA ID:
      #10252509

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #09-039-23

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246147

      Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »

    • TSB #SA-009-23i

      Date Announced:
      OCT 23, 2023
      NHTSA ID:
      #10244669

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23h

      Date Announced:
      AUG 28, 2023
      NHTSA ID:
      #10241634

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23g

      Date Announced:
      AUG 15, 2023
      NHTSA ID:
      #10241633

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23F

      Date Announced:
      JUL 05, 2023
      NHTSA ID:
      #10240484

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #09-023-23

      Date Announced:
      MAY 30, 2023
      NHTSA ID:
      #10237205

      Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). It does not start charging. Read More »

    • TSB #SA-009-23d

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237209

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #16-003-23

      Date Announced:
      MAY 23, 2023
      NHTSA ID:
      #10237206

      Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »

    • TSB #SA-009-23c

      Date Announced:
      APR 25, 2023
      NHTSA ID:
      #10235576

      Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #16-003-23

      Date Announced:
      MAR 17, 2023
      NHTSA ID:
      #10233569

      Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »

    • TSB #SA-009-23a

      Date Announced:
      MAR 01, 2023
      NHTSA ID:
      #10233562

      Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »

    • TSB #SA-009-23

      Date Announced:
      FEB 06, 2023
      NHTSA ID:
      #10232303

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #SA-017-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213139

      Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »

    • TSB #SA-007-22a

      Date Announced:
      FEB 25, 2022
      NHTSA ID:
      #10208566

      Some vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information. Read More »

    • TSB #SA-007-22

      Date Announced:
      FEB 09, 2022
      NHTSA ID:
      #10208565

      Some customers may experience a SiriusXM Travel Link error when selecting Parking Information. Read More »

    • TSB #SA-054-21a

      Date Announced:
      NOV 22, 2021
      NHTSA ID:
      #10203765

      Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »

    • TSB #SA-054-21

      Date Announced:
      NOV 16, 2021
      NHTSA ID:
      #10203762

      Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »

    • TSB #SA-013-21h

      Date Announced:
      OCT 13, 2021
      NHTSA ID:
      #10202771

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

    • TSB #09-039-23

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246147

      Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »

    • TSB #SA-004-22

      Date Announced:
      FEB 01, 2022
      NHTSA ID:
      #10208562

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-013-21c

      Date Announced:
      MAR 15, 2021
      NHTSA ID:
      #10189951

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #DRW32a

      Date Announced:
      SEP 04, 2020
      NHTSA ID:
      #10180548

      On the subject vehicles, the Android Auto does not function, as the certification for this application had not yet been obtained at the time of production. Read More »

    • TSB #DRW32

      Date Announced:
      SEP 02, 2020
      NHTSA ID:
      #10180547

      On the subject vehicles, the Android Auto does not function, as the certification for this application had not yet been obtained at the time of production. Read More »

    EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

    • TSB #09-023-23b

      Date Announced:
      DEC 18, 2023
      NHTSA ID:
      #10248386

      Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »

    • TSB #SA-021-23b

      Date Announced:
      DEC 07, 2023
      NHTSA ID:
      #10248388

      Qi Wireless Charger symptom troubleshooting Read More »

    • TSB #SA-028-22

      Date Announced:
      MAY 02, 2022
      NHTSA ID:
      #10213142

      Qi Wireless Charger Symptom Troubleshooting Read More »

    EQUIPMENT:MECHANICAL

    • TSB #SA-006-22a

      Date Announced:
      MAR 09, 2022
      NHTSA ID:
      #10209752

      There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »

    EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

    • TSB #SA-005-23a

      Date Announced:
      MAY 31, 2023
      NHTSA ID:
      #10237208

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-015-23c

      Date Announced:
      MAY 24, 2023
      NHTSA ID:
      #10237210

      Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-015-23b

      Date Announced:
      APR 28, 2023
      NHTSA ID:
      #10235579

      Mazda Connected Services - Frequently Asked Questions (FQA) Read More »

    • TSB #SA-015-23

      Date Announced:
      MAR 10, 2023
      NHTSA ID:
      #10233674

      Mazda Connect Services - Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-014-22

      Date Announced:
      MAR 29, 2022
      NHTSA ID:
      #10209761

      Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. Read More »

    • TSB #01-003/22

      Date Announced:
      MAR 17, 2022
      NHTSA ID:
      #10209778

      The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »

    • TSB #SA-064-20b

      Date Announced:
      NOV 12, 2020
      NHTSA ID:
      #10183668

      CONNECTED VEHICLE SERVICE INFORMATION. The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. Read More »

    EQUIPMENT ADAPTIVE/MOBILITY

    • TSB #SA-009-24a

      Date Announced:
      FEB 21, 2024
      NHTSA ID:
      #10251391

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-009-24

      Date Announced:
      FEB 08, 2024
      NHTSA ID:
      #10251390

      Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »

    • TSB #SA-006-24

      Date Announced:
      FEB 01, 2024
      NHTSA ID:
      #10251373

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-025-23a

      Date Announced:
      DEC 05, 2023
      NHTSA ID:
      #10248389

      When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »

    • TSB #SA-027-23c

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246210

      In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »

    • TSB #SA-032-23a

      Date Announced:
      OCT 11, 2023
      NHTSA ID:
      #10244679

      If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »

    • TSB #09-023-23a

      Date Announced:
      SEP 28, 2023
      NHTSA ID:
      #10243549

      Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »

    • TSB #SA-015-23d

      Date Announced:
      JUN 28, 2023
      NHTSA ID:
      #10238689

      Connected Services, Frequently Asked Questions (FAQ) Read More »

    • TSB #SA-027-23a

      Date Announced:
      JUN 13, 2023
      NHTSA ID:
      #10238692

      IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23) Read More »

    • TSB #04-001/22

      Date Announced:
      MAR 24, 2022
      NHTSA ID:
      #10209782

      Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. Read More »

    • TSB #SA-054-21a

      Date Announced:
      NOV 22, 2021
      NHTSA ID:
      #10203765

      Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »

    • TSB #15-004-21-3835

      Date Announced:
      NOV 16, 2021
      NHTSA ID:
      #10203735

      NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. Read More »

    • TSB #SA-054-21

      Date Announced:
      NOV 16, 2021
      NHTSA ID:
      #10203762

      Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »

    • TSB #09-030-21-3838

      Date Announced:
      OCT 13, 2021
      NHTSA ID:
      #10202693

      Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Read More »

    • TSB #SA-013-21g

      Date Announced:
      SEP 14, 2021
      NHTSA ID:
      #10201859

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »

    • TSB #04-004-21-3821

      Date Announced:
      SEP 13, 2021
      NHTSA ID:
      #10201767

      Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. Read More »

    • TSB #09-021-21-3818b

      Date Announced:
      SEP 13, 2021
      NHTSA ID:
      #10201772

      All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Read More »

    • TSB #15-002-21-3812

      Date Announced:
      JUL 09, 2021
      NHTSA ID:
      #10199641

      Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). Read More »

    • TSB #SA-019-21a

      Date Announced:
      JUN 25, 2021
      NHTSA ID:
      #10198679

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Read More »

    • TSB #SA-027-21a

      Date Announced:
      JUN 24, 2021
      NHTSA ID:
      #10198676

      MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »

    • TSB #SA-013-21f

      Date Announced:
      JUN 02, 2021
      NHTSA ID:
      #10198675

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »

    • TSB #SA-036-21

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194887

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »

    • TSB #SA-036-21

      Date Announced:
      MAY 18, 2021
      NHTSA ID:
      #10194887

      Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »

    • TSB #SA-013-21e

      Date Announced:
      MAY 11, 2021
      NHTSA ID:
      #10194715

      Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »

    • TSB #SA-012-21e

      Date Announced:
      MAY 10, 2021
      NHTSA ID:
      #10194716

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #16-001-21-3780

      Date Announced:
      APR 07, 2021
      NHTSA ID:
      #10190959

      NOTE: This service bulletin supersedes "DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN". Some customers may notice that some items such as the View Monitor, Parking Sensor or Hands-Free Liftgate settings do not appear in ... Read More »

    • TSB #SA-014-21b

      Date Announced:
      MAR 23, 2021
      NHTSA ID:
      #10189858

      Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Read More »

    • TSB #SA-012-21c

      Date Announced:
      MAR 15, 2021
      NHTSA ID:
      #10189950

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #SA-022-21

      Date Announced:
      MAR 08, 2021
      NHTSA ID:
      #10189946

      When performing the MGSS Workshop Manual 360??A? View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST. Read More »

    • TSB #SA-013-21a

      Date Announced:
      FEB 22, 2021
      NHTSA ID:
      #10188029

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-012-21a

      Date Announced:
      FEB 22, 2021
      NHTSA ID:
      #10188031

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #SA-016-21

      Date Announced:
      FEB 03, 2021
      NHTSA ID:
      #10188025

      Some customers may complain about not being able to answer an iPhone incoming call via Bluetooth using the steering wheel controls or the commander switch. The infotainment center display answer button may be grayed out. Read More »

    • TSB #SA-014-21

      Date Announced:
      FEB 02, 2021
      NHTSA ID:
      #10188027

      Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Mazda is currently investigating this concern. Contact Hotine for the latest information. Read More »

    • TSB #SA-012-21

      Date Announced:
      FEB 02, 2021
      NHTSA ID:
      #10188030

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »

    • TSB #SA-039-20b

      Date Announced:
      DEC 17, 2020
      NHTSA ID:
      #10185184

      The 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree foot-motion detection unit located on the inner surface of the rear bumper. Read More »

    • TSB #SA-003-20f

      Date Announced:
      DEC 09, 2020
      NHTSA ID:
      #10185180

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #SA-031-20k

      Date Announced:
      DEC 09, 2020
      NHTSA ID:
      #10185183

      CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »

    • TSB #SA-007-20m

      Date Announced:
      NOV 30, 2020
      NHTSA ID:
      #10183660

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »

    • TSB #SA-031-20j

      Date Announced:
      NOV 30, 2020
      NHTSA ID:
      #10183664

      IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »

    • TSB #09-036-20-3756

      Date Announced:
      NOV 17, 2020
      NHTSA ID:
      #10183601

      Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH??A? hands-free unit or text messaging related concerns. Read More »

    • TSB #SA-064-20b

      Date Announced:
      NOV 12, 2020
      NHTSA ID:
      #10183668

      CONNECTED VEHICLE SERVICE INFORMATION. The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. Read More »

    • TSB #DRW34a

      Date Announced:
      NOV 02, 2020
      NHTSA ID:
      #10183635

      DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN. Concern Outline: It is not possible to customize the View Monitor, Parking Sensor and Vehicle - Doors > Hands-Free Liftgate settings as they are not displayed on the Mazda Connect ... Read More »

    • TSB #DRW34

      Date Announced:
      OCT 29, 2020
      NHTSA ID:
      #10182129

      2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN: Concern Outline: It is not possible to customize the ??A?A?View Monitor??A?A?, ??A?A?Parking Sensor??A?A? and Safety (hands free liftgate) settings as they are not displayed on the Mazda ... Read More »

    • TSB #SA-007-20l

      Date Announced:
      OCT 19, 2020
      NHTSA ID:
      #10182110

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »

    • TSB #SA-027-20f

      Date Announced:
      OCT 16, 2020
      NHTSA ID:
      #10182124

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »

    • TSB #SA-039-20a

      Date Announced:
      OCT 14, 2020
      NHTSA ID:
      #10182111

      The 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree foot-motion detection unit located on the inner surface of the rear bumper. Read More »

    • TSB #SA-007-20k

      Date Announced:
      SEP 29, 2020
      NHTSA ID:
      #10180783

      MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »

    • TSB #SA-064-20a

      Date Announced:
      SEP 22, 2020
      NHTSA ID:
      #10180713

      The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6. Read More »

    • TSB #SA-027-20e

      Date Announced:
      SEP 22, 2020
      NHTSA ID:
      #10180786

      MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »

    • TSB #DRW32b

      Date Announced:
      SEP 15, 2020
      NHTSA ID:
      #10180689

      On the subject vehicles, the Android Auto does not function, as the certification for this application had not yet been obtained at the time of production. Read More »

    • TSB #SA-064-20

      Date Announced:
      SEP 04, 2020
      NHTSA ID:
      #10180796

      The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6. Read More »

    EQUIPMENT:APPLIANCE:AIR CONDITIONER

    • TSB #07-001/22

      Date Announced:
      MAR 03, 2022
      NHTSA ID:
      #10209784

      Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Read More »

    UNKNOWN OR OTHER

    • TSB #09-001-24c

      Date Announced:
      APR 26, 2024
      NHTSA ID:
      #10254189

      Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »

    • TSB #07-003-24

      Date Announced:
      APR 22, 2024
      NHTSA ID:
      #10254188

      Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »

    • TSB #SA-027-23c

      Date Announced:
      NOV 14, 2023
      NHTSA ID:
      #10246210

      In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »

    • TSB #SA-039-22

      Date Announced:
      JUN 10, 2022
      NHTSA ID:
      #10215244

      Some customers may complain about scratches on the instrument cluster lens. Read More »

    • TSB #SA-004-22b

      Date Announced:
      MAY 12, 2022
      NHTSA ID:
      #10213125

      Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »

    • TSB #SA-019-22a

      Date Announced:
      MAY 06, 2022
      NHTSA ID:
      #10213140

      Mazda Connected Services Frequently Asked Questions (FAQs) Read More »

    • TSB #MT-001-22

      Date Announced:
      FEB 04, 2022
      NHTSA ID:
      #10208554

      Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Read More »

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