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NHTSA — Structure Problems

2004 Acura TL (Page 5 of 9)


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
88,390 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Acura TL body / paint problems

body / paint problem

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2004 Acura TL Owner Comments (Page 5 of 9)

« Read the previous 20 complaints

problem #94

Dec 282011

TL 6-cyl

  • miles


I have a 2004 Acura TL dash that has very large cracks over the passenger airbag and is cracked in 3 more places over the drivers steering column. This seems to be a very common problem that many 2004 Acura owners are facing. Acura customer relations says to see the dealer for a resolution and from what I'm reading online it seems that the dealer wants no part in fixing or warranting this part. I will investigate this issue and report back to Acura to see if they will cover this 2000 dollar part that should be recalled on that model year. Acura should do something about this. Accepting responsibility for this known issue would be a good place to start.

- Cibolo, TX, USA

problem #93

Oct 032011

TL 6-cyl

  • miles
I purchased my 2004 Acura TL in October of 2008. Recently, I've noticed the dashboard cracking. After bringing it to the attention of the dealership, they told me it was not covered under my warranty. As I search for information online, it seems to be a common problem with other 2004 models. I have asked if the air bags are safe and the person at the dealership gave me a chuckle and said "...of course".

- Houston, TX, USA

problem #92

Sep 122011


  • 114,500 miles
The dashboard has started to crack on the passenger side of the air bag and is getting worse. I believe is a safety issue. The air bags didn't fail yet but concerned with the crack. I believe Acura should pay to replace.

- Middleburg, FL, USA

problem #91

Sep 162011


  • miles


My 2004 Acura TL had developed a major crack on passenger side of dashboard along the passenger air bag. I have found that this is a common problem on Acura TL's, and is not being addressed as a recall or safety concern by Acura/Honda. The cost of repair is huge and I don't think customer should pay for the material defect by the manufacturer. The crack is right along the passenger air bag and this is a safety concern for me.

- Dublin, OH, USA

problem #90

Jul 112011

TL 6-cyl

  • miles
I recently noticed a small crack on my dash that within two days time spread to be approximately the width of my dash. The scary thing is the first crack appears to be the outline of my passenger seat airbag. I'm scared if it continues to get worse, the airbag my deploy unexpected if I have to slam on brakes for any reason. Now I have cracks all of the front of my driver side dash as well. They appear to continually get worse. I use a sun shade and have been applying a lot of interior car care conditioner but none of it has delayed the cracks at all. I am really scared this may cause an issue with my air bag.

- Fort Lawn, SC, USA

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problem #89

Sep 022011

TL 6-cyl

  • 123,000 miles
Major crack has developed on passenger side of dash board along the passenger air bag and air bag safety light is coming on and off sporadically on dash board. This is a huge safety concern for me. I have found that this is common problem on Acura TL's, and is not being addressed as a recall or safety concern by Acura/Honda. The cost of repair is huge, and for a car costing as much as this one cost, it is completely unacceptable for such pre-mature failure.

- Dade City, FL, USA

problem #88

Oct 012010


  • 68,500 miles


My 2004 Acura TL has developed significant cracks in the dashboard, particularly around the area of the passenger side airbag. These appeared about a year ago and overnight became about 14 inches across in the side area of the dash. I am concerned airbags will deploy or may further cause harm in the event of an accident because of debris from the cracked areas. Also the airbag lights goes on intermittently which do not let know if it will work property. I have read in different forums that this is a generalized problem with 2004-2005 TL and Acura has not acknowledged to consider this a safety issue for a recall.

- Guaynabo, PR, USA

problem #87

Jul 012011

TL 6-cyl

  • 90,000 miles
The dashboard on my 2004 Acura TL has recently started to crack, starting small and growing in several places. Checked acurazine website to find over 44,000 like complaints. Most start above the passenger airbag starting from the windshield to the top of the glove compartment.

- Carolina Beach, NC, USA

problem #86

May 032011


  • miles
The contact owns a 2004 Acura TL. The contact stated that the dashboard was fractured in the area where the air bag was located. The dealer advised the contact to replace the dashboard. The manufacturer had not been notified nor was the vehicle repaired. The failure mileage was unknown.

- Lone Star, TX, USA

problem #85

Apr 232011


  • 92,000 miles
The contact owns a 2004 Acura TL. The contact stated that the dashboard exhibited a crack, causing the air bag warning light to illuminate. The dealer inspected and diagnosed that the dashboard was cracked as a result of hotter temperatures and caused the air bag sensor to malfunction. The manufacturer was notified of the failure but did assist the contact with repairs. The failure mileage was 92,000 and the current mileage was 104,000.

- Metairie, LA, USA

problem #84

Jul 012011

TL 6-cyl

  • 90,000 miles


My 2004 Acura TL has a crack in the dashboard on the passenger side. I have owned the vehicle since 2007 and take very good care of it. I couldn't believe how many other Acura owners have this same problem. How could it be "coincidental"...sounds like a defect that Acura is ignoring. Am concerned about the safety of the airbag.

- Carolina Beach, NC, USA

problem #83

Mar 062010


  • 86,000 miles
2004 Acura TL severely cracked dashboard on the passenger side. I have 2 vertical cracks on the passenger side of my 2004 Acura TL. The cracks were not gradual they both happened suddenly overnight. I have not had any accidents or collisions that may have caused this defect and am realizing that the problem is quite common amongst 04 Acura TL owners. From pictures on online forums the cracks appear to be identical in all cases.

- Jacksonville, FL, USA

problem #82

Jun 252011


  • miles
My 2004 Acura TL has a crack on the dashboard that outlines the airbag. The crack appears to get longer and diverges in other directions over time.I am worried that if the air bag was to deploy, pieces of the dash will come flying to the car's inhabitants and may also potentially alter the trajectory and velocity of the airbag. Acura is unwilling to admit that this is a safety concern and refuses to replace my dash. I have been researching online and have found several complaints matching my exact issues. Here is a link to a news report.

- Raleigh, NC, USA

problem #81

Jul 012011

TL 6-cyl

  • miles
Several dashboard cracks along the passenger airbag and all over the dash. Concerned as it is causing the airbag sensor warning light to be engaged. This can be a potential hazard as the airbag my fail in a collision or engage and release at any moment.

- Stone Mountain, GA, USA

problem #80

May 102011

TL 6-cyl

  • 97,805 miles
The dashboard has cracked around the airbag area potentially compromising airbag deployment.

- Metairie, LA, USA

problem #79

Apr 012011

TL 6-cyl

  • 110,000 miles
2004 Acura TL dashboard has horrible cracks on the passenger side around the airbags. There are smaller cracks around the speedometer panel near the windshield. The large passenger side cracks could cause the airbag to not properly deploy. This is not an isolated issue. Over three hundred Acura TL owners have joined a facebook group regarding this issue but the number of effected owners is probably in the thousands. Acura is not stepping up and we need help.

- San Antonio, TX, USA

problem #78

Dec 012010

TL 6-cyl

  • 109,000 miles
Cracked dashboard along the area of safety airbag.

- Duluth, GA, USA

problem #77

May 012011

TL 6-cyl

  • 90,010 miles
2004 dash board is cracking on the passenger side located above the air bag.

- Austell, GA, USA

problem #76

Oct 122010

TL 6-cyl

  • 88,245 miles
My Acura TL has a long crack on the passenger side. All the way from the windshield down the right side of the rectangular air bag indent. Later in the afternoon it got longer. Almost all the way down to the glove compartment. This will defiantly affect airbag passenger deployment if deploy. I called my local dealer and told them about it. They said that this is not an Acura problem. Apparently it is, knowing more than 1000 people with this problem. Check (cracked dashboard) and you'll find it, also there is a on facebook. This is my first Acura. Really surprised at the quality of these parts. For a luxury car at $32K it's almost not worth it. Already had the water pump recalled and some other parts recalled. Not only that, my airbag light is starting to light up intermittently. At 90,000 miles seems like it's falling apart. My '97 Camry had 200,000 miles and still ran like a champ until I traded it in for this thing.

- Pompano Beach, FL, USA

problem #75

Jun 192010


  • 90,000 miles
The contact owns a 2004 Acura TL. The contact stated that there was a crack above the passenger side air bag and he could see the air bag imprint. The vehicle was taken to an authorized dealer who stated that the dashboard needed to be replaced. The vehicle had not been repaired. The contact called the manufacturer who stated that he would have to repair the vehicle at his own expense. The current mileage was approximately 103,000. The failure mileage was approximately 90,000. Updated 06/24/11 updated 2/03/2012

- Atlanta, GA, USA

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