Resources Available to You
Car problems are a frustrating reality for the majority of drivers. Given all the moving parts, the increased dependence on electronics and the complexity of the engine something is bound to go wrong at some point.
Outside of CarComplaints.com there are multiple resources for researching car problems, getting advice or seeking legal council. We've collected a few of our favorites below.
Manufacturer Contact Info
If you have questions about the status of a recall, have a serious defect to report, or just want to reiterate what you've already complained about online you can contact the manufacturers directly. Here is their contact information, listed alphabetically for your convenience:
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Contact Acura
- Acura Customer Relations Dept.
- Address: 919 Torrance Blvd. 500-2S-2A Torrence CA 90501-2746
- Phone: (800) 382-2238
- Web: Visit Site
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Contact Audi
- Audi Client Relations
- Address: 3800 Hamlin Road Auburn Hills MI 48326
- Phone: (800) 822-2834
- Web: Visit Site
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Contact BMW
- BMW Customer Service Center
- Address: 300 Chestnut Ridge Rd. Woodcliff Lake NJ 07675
- Phone: (800) 831-1117
- Web: Visit Site
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Contact Buick
- Buick Customer Assistance Center
- Address: P.O. Box 33136 Detroit MI 48232-5136
- Phone: (800) 521-7300
- Web: Visit Site
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Contact Cadillac
- Cadillac Customer Assistance Center
- Address: P.O. Box 33169 Detroit MI 48232-5169
- Phone: (800) 458-8006
- Web: Visit Site
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Contact Chevrolet
- Chevrolet Customer Assistance Center
- Address: P.O. Box 33170 Detroit MI 48232-5170
- Phone: (800) 222-1020
- Web: Visit Site
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Contact Chrysler
- Chrysler Customer Center
- Address: P.O. Box 21-8004 Auburn Hills MI 48321-8004
- Phone: (800) 992-1997
- Web: Visit Site
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Contact Dodge
- Dodge Customer Center
- Address: P.O. Box 21-8004 Auburn Hills MI 48321-8004
- Phone: (800) 992-1997
- Web: Visit Site
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Contact Ford
- Ford Customer Relationship Center
- Address: P.O. Box 6248 Dearborn MI 48126
- Phone: (800) 392-3673
- Web: Visit Site
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Contact GMC
- GMC Customer Assistance Center
- Address: P.O. Box 33172 Detroit MI 48232-5172
- Phone: (800) 462-8782
- Web: Visit Site
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Contact Honda
- Honda Consumer Affairs Department
- Address: 1919 Torrance Blvd. Torrance CA 90501-2746
- Phone: (800) 999-1009
- Web: Visit Site
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Contact Hummer
- Hummer Consumer Assistance Center
- Address: No address listed
- Phone: (866) 486-6376
- Web: Visit Site
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Contact Hyundai
- Hyundai Consumer Affairs
- Address: P.O. Box 20850 Fountain Valley CA 92728-0850
- Phone: (800) 633-5151
- Web: Visit Site
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Contact Infiniti
- Infiniti Consumer Affairs
- Address: P.O. Box 20850 Gardena CA 90248
- Phone: (800) 662-6200
- Web: Visit Site
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Contact Isuzu
- Isuzu Owner Relations Department
- Address: 13340 183rd Street Cerritos CA 90702-6007
- Phone: (800) 255-6727
- Web: Visit Site
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Contact Jaguar
- Jaguar Customer Relationship Center
- Address: 555 MacArthur Blvd Mahwah NJ 07430-232
- Phone: (800) 4JA-GUAR
- Web: Visit Site
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Contact Jeep
- Jeep Customer Center
- Address: P.O. Box 21-8004 Auburn Hills MI 48321-8004
- Phone: (800) 992-1997
- Web: Visit Site
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Contact Kia
- Kia Customer Assistance Center
- Address: no address listed
- Phone: (800) 333-4KIA
- Web: Visit Site
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Contact Land Rover
- Land Rover Customer Relationship Center
- Address: 555 MacArthur Blvd. Mahwah NJ 07430
- Phone: (800) 637-6837
- Web: Visit Site
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Contact Lexus
- Lexus Customer Assistance Center
- Address: P.O. Box 2991 - Mail Drop L202 Torrance CA 90509-2991
- Phone: (800) 255-3987
- Web: Visit Site
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Contact Lincoln
- Lincoln Customer Relationship Center
- Address: P.O. Box 6248 Dearborn MI 48126
- Phone: (800) 521-4140
- Web: Visit Site
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Contact Mazda
- Mazda Customer Assistance Center
- Address: P.O. Box 19734 Irvine CA 92623-9734
- Phone: (800) 222-5500
- Web: Visit Site
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Contact Mercedes-Benz
- Mercedes-Benz Customer Assistance Center
- Address: 3 Paragon Drive Montvale NJ 07645
- Phone: 1-800-FOR-MERCEDES
- Web: Visit Site
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Contact Mercury
- Mercury Customer Relationship Center
- Address: P.O. Box 1304 Dearborn MI 48121
- Phone: (800) 521-4140
- Web: Visit Site
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Contact Mini
- Mini Customer Relations
- Address: No Address Listed
- Phone: No Phone Number Listed
- Web: Visit Site
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Contact Mitsubishi
- Mitsubishi Customer Relations
- Address: 6400 Katella Avenue Cypress CA 90630-0064
- Phone: (888) MITSU2002
- Web: Visit Site
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Contact Nissan
- Nissan Consumer Affairs
- Address: P.O. Box 191 Gardena CA 90248
- Phone: (800) 647-7261
- Web: Visit Site
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Contact Oldsmobile
- Oldsmobile Customer Assistance Center
- Address: P.O. Box 33171 Detroit MI 48232-5171
- Phone: 1-800-442-6537
- Web: Visit Site
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Contact Pontiac
- Pontiac Customer Assistance Center
- Address: P.O. Box 33172 Detroit MI 48232-5172
- Phone: 1-800-762-2737
- Web: Visit Site
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Contact Porsche
- Porsche Cars North America Inc.
- Address: 80 Hammond Drive Suite 1000 Atlanta GA 30328
- Phone: 1-800-PORSCHE
- Web: Visit Site
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Contact Saab
- Saab Customer Interaction Center
- Address: no address listed
- Phone: (800) 955-9007
- Web: Visit Site
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Contact Saturn
- Saturn Customer Assistance Center
- Address: 100 Saturn Parkway Maildrop S-24 Spring Hill TN 37174
- Phone: (800) 553-6000
- Web: Visit Site
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Contact Subaru
- Subaru Customer Service Center
- Address: Subaru Plaza P.O. Box 6000 Cherry Hill NJ 08034-6000
- Phone: (800) SUBARU3
- Web: Visit Site
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Contact Suzuki
- Suzuki Customer Relations Department
- Address: P.O. Box 1100 Brea CA 92822-1100
- Phone: (800) 934-0934
- Web: Visit Site
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Contact Toyota
- Toyota Customer Assistance Center
- Address: 19001 S. Western Ave. Torrance CA 90509-2991
- Phone: (800) 331-4331
- Web: Visit Site
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Contact Volkswagen
- VW Customer Care
- Address: 3800 Hamlin Road - 2F02 Auburn Hills MI 48326
- Phone: (800) 822-8987
- Web: Visit Site
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Contact Volvo
- Volvo Cars of North America
- Address: Seven Volvo Drive Rockleigh NJ 07647
- Phone: (800) 458-1552
- Web: Visit Site
Lemon Law
Lemon law rights are defined by each state as well as the written warranty of each vehicle. These rights are generally greater than what the manufacturer or dealer will admit to. To find out what your rights are, see below:
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Lemon Law America is one of the few definitive online Lemon Law resources that covers most states in the US. Clicking on a state will refer you to a law firm that specializes in lemon law complaints & lawsuits.
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Lemon Law.com is the website of Kimmel & Silverman, lemon law attorneys serving PENNSYLVANIA, NEW JERSEY & DELAWARE.
Kimmel & Silverman is one of the country's oldest, largest and most-respected lemon law firms. Providing 100% cost-free assistance, they have succeeded in obtaining more new vehicles and refunds for clients than any other consumer law firm in the Northeast. -
MyLemon.com is the website of David J. Gorberg, Esq. & has lots of good information for residents of PENNSYLVANIA, NEW JERSEY and DELAWARE.
Also has a list of the top 20 lemon cars, compiled from NHTSA data. -
Kahn & Associates is a large lemon law firm that specializes in lemon law cases in the following states: California, Connecticut, Delaware, Florida, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, and Virginia.
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Lemon Law California offers free consultations & has a good links section. California residents only.
Consumer Advocacy
Consumer Advocacy groups exist to help protect and speak up for the consumer. They are a great resource if you feel like you've been taken advantage of by your manufacturer or feel like there's a serious defect with your vehicle.
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Advocates for Highway and Auto Safety is an alliance of consumer, health and safety groups and insurance companies and agents working together to make America's roads safer.
Advocates for Highway and Auto Safety
750 First St, NE, Suite 901
Washington, DC 20002
(202) 408-1711 -
At the Better Business Bureau you can file a BBB complaint against a manufacturer, file a BBB lemon law complaint and find your nearest local BBB office.
The Council of Better Business Bureaus
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
(800) 955-5100 -
CAS provides information on common problems and advice on how to resolve them for most models on the road.
Center For Auto Safety
1825 Connecticut Ave., NW Suite 330
Washington, DC 20009
(202) 328-7700 -
CARS is a credible, respected voice for the public interest, working to expose illegal practices, improve auto safety technology, and ensure that unsafe, seriously defective vehicles are recalled and fixed before people are hurt.
Consumers for Auto Reliability and Safety
926 J Street, Suite 522
Sacramento, CA 95814 -
U.S. Department of Transportation
National Highway Traffic Safety Administration
Office of Defects Investigation
NSA-10.01, 400 7th Street SW
Washington, DC 20590
(888) 327-4236
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Find comprehensive crash test results & other good consumer information on vehicle safety.
Insurance Institute for Highway Safety
Highway Loss Data Institute
Problem Resources
Ask a question about how to fix a common problem, look for a mechanic or research more complaints about your car -- Check out these other car problem resources:
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With JustAnswer, you can ask professional mechanics about your car questions. You pay only a very small fee if you think the mechanic answered your question to your satisfaction.
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AutoMD is the comprehensive online automotive repair resource designed to empower car owners with the best way to repair their vehicles.
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ConsumerAffairs.com tracks complaints of all types, including vehicle & dealership complaints.
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Complain-Complain.com also tracks complaints of all types, including automotive complaints.
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OBD-Codes.com is a great resource for help on OBD-II trouble codes. Site also has an active forum section for assistance with tricky issues or questions about OBD codes.
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The Open Directory Project has a comprehensive of vehicle complaint sites, both general vehicle complaint sites like AutoBeef, as well as complaint websites about specific vehicles & dealerships.
It is the most comprehensive list that we know of & can be very useful!
Dealer Complaints
If your problem is less about the car you bought and more about who you brought it from, checkout these resources for dealership complaints:
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ConsumerAffairs.com tracks complaints of all types, including vehicle & dealership complaints.
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Search by state, make or company name for information (good & bad) on car dealerships in the US.
Vehicle Info
Browse expert and community reviews of almost every year, make and model.
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Carsurvey has lots of owner-written reviews of most vehicles, both positive & negative, organized by vehicle make.
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Epinions is definitely a corporate-run site, but does have some useful reviews (positive & negative) if you can get past all the ads.
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Edmunds is one of the best general vehicle information sites. Lots of ads, but they do have decent information on both new & used vehicles.
Legal Resources
If you think your car is a lemon, there are people available to help with class action lawsuits and general consultation.
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Philip Greenspun offers tips & an overview of a suggested legal process for resolving automotive-related disputes. Well-written & VERY helpful! Also see Philip's entertaining account of his lawsuit against Ford, or the informative Smyly Autos litigation saga which shows how some less reputable dealerships handle lawsuits.
Last but not least, read Travels with Samantha if you're looking for something better to do than complain about cars. -
Lieff Cabraser is a law firm specializing in automotive class action lawsuits. They are currently investigating several common defects including rollovers with SUVs and 15-passenger vans, tire tread separation, cruise control switch fires, seat belt & seat back failures & other defects.